Your SlideShare is downloading. ×
0
+    QUALITY    LESSON 1
+    Definition of Quality    The common element of the     business definitions is that the     quality of a product or s...
+    ISO 9000    "Degree    to which a set of    inherent characteristics    fulfills requirements.” The    standard defi...
+    Six Sigma    "Number  of defects per    million opportunities."
+    SubirChowdhury    "Quality combines     people power and     process power."
+    Philip B. Crosby    "Conformance to requirements.     "The requirements may not     fully represent customer     expe...
+    Joseph M. Juran    "Fitness for use.”     Fitness is defined     by the customer.
+    Noriaki Kano and others    present a two-dimensional model of quality:     "must-be quality" and "attractive quality....
+    Robert Pirsig    "The result of care.”
+    Genichi Taguchi    a. "Uniformity around a target value."The idea     is to lower the standard deviation in     outco...
+    American Society for Quality    "A subjective term for which each person     has his or her own definition. In techni...
+    Peter Drucker    "Quality in a product or     service is not what the     supplier puts in. It is what the     custom...
+    W. Edwards Deming    concentrating on "the efficient production of     the quality that the market expects,"and     h...
+    Gerald M. Weinberg    "Value to some person".
+    The dimensions of quality     refer to the attributes     that quality achieves in     operations     management:
+       Quality supports dependability       Dependability supports speed       Speed supports flexibility       Flexi...
+    Manufacturing       Quality drives productivity       Improved productivity is a source of        greater revenues,...
+    Quality Management Techniques     Quality   Management Systems     Total   Quality Management     Design    of exp...
+     Requirements      analysis     Verification    and validation     Zero   defects     Theory   of Constraints    ...
+    Quality Awards     Malcolm      Baldridge National Quality Award     EFQM     Deming    Prize     ISO   9000    ...
+       Quality Investing       Quality engineering       Software Quality       Video Quality
Upcoming SlideShare
Loading in...5
×

Quality

678

Published on

Published in: Technology, Business
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
678
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
12
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

Transcript of "Quality"

  1. 1. + QUALITY LESSON 1
  2. 2. + Definition of Quality The common element of the business definitions is that the quality of a product or service refers to the perception of the degree to which the product or service meets the customers expectations.
  3. 3. + ISO 9000 "Degree to which a set of inherent characteristics fulfills requirements.” The standard defines requirement as need or expectation.
  4. 4. + Six Sigma "Number of defects per million opportunities."
  5. 5. + SubirChowdhury "Quality combines people power and process power."
  6. 6. + Philip B. Crosby "Conformance to requirements. "The requirements may not fully represent customer expectations; Crosby treats this as a separate problem.
  7. 7. + Joseph M. Juran "Fitness for use.” Fitness is defined by the customer.
  8. 8. + Noriaki Kano and others present a two-dimensional model of quality: "must-be quality" and "attractive quality.” The former is near to "fitness for use" and the latter is what the customer would love, but has not yet thought about. Supporters characterize this model more succinctly as: Products and services that meet or exceed customers expectations."
  9. 9. + Robert Pirsig "The result of care.”
  10. 10. + Genichi Taguchi a. "Uniformity around a target value."The idea is to lower the standard deviation in outcomes, and to keep the range of outcomes to a certain number of standard deviations, with rare exceptions. b. "The loss a product imposes on society after it is shipped. This definition of quality is based on a more comprehensive view of the production system.
  11. 11. + American Society for Quality "A subjective term for which each person has his or her own definition. In technical usage, quality can have two meanings: a. The characteristics of a product or service that bear on its ability to satisfy stated or implied needs; b. A product or service free of deficiencies."
  12. 12. + Peter Drucker "Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for.”
  13. 13. + W. Edwards Deming concentrating on "the efficient production of the quality that the market expects,"and he linked quality and management: "Costs go down and productivity goes up as improvement of quality is accomplished by better management of design, engineering, testing and by improvement of processes."
  14. 14. + Gerald M. Weinberg "Value to some person".
  15. 15. + The dimensions of quality refer to the attributes that quality achieves in operations management:
  16. 16. +  Quality supports dependability  Dependability supports speed  Speed supports flexibility  Flexibility supports cost
  17. 17. + Manufacturing  Quality drives productivity  Improved productivity is a source of greater revenues, employment opportunities and technological advances.  The best way to think about quality is in process control. If the process is under control, inspection is not necessary.
  18. 18. + Quality Management Techniques  Quality Management Systems  Total Quality Management  Design of experiments  Continuous Improvement  Six Sigma  Statistical Process Control  Quality Circles
  19. 19. +  Requirements analysis  Verification and validation  Zero defects  Theory of Constraints  Business Process Management  Business Process reengineering  Capability Maturity Models
  20. 20. + Quality Awards  Malcolm Baldridge National Quality Award  EFQM  Deming Prize  ISO 9000  Qualitative  Quality Assurance  Quality Control
  21. 21. +  Quality Investing  Quality engineering  Software Quality  Video Quality
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×