Collecting with unrivalled expertise “ Collections is not a principle but an expedient way of improving your cash flow.” GLOBAL ACCOUNTS 2009

Atradius group Established company since 1925 80 years expertise Market leader and specialist in B2B collections Core concentration on quality collections Single unified IT collections platform Globally organised, centrally managed Providing flexible and customised integration solutions Concentration on client satisfaction Care for the client - debtor relationship Strength

Atradius group

Established company since 1925

80 years expertise

Market leader and specialist in B2B collections

Core concentration on quality collections

Single unified IT collections platform

Globally organised, centrally managed

Providing flexible and customised integration solutions

Concentration on client satisfaction

Care for the client - debtor relationship

Gerling Credit since 1954 NCM since 1925 1990 Business activity mainly in The Netherlands 2001 BG Garanti & Factoring, DK 1991 ECGD, UK 1993 Business activity only in Germany and Switzerland 2000 Comesec, Mexico Groupe Étoile, France 1994 Namur Assurances du Crédit S.A., Belgium 1996 SACREN, France Uni Storebrand Kredittforsikring, Norway 1996 EKR Eksportkredit, Denmark 1998 Smit Ommen, The Netherlands 1999 MNCIC, USA Eurocollect, The Netherlands 2000 Società Italiana Cauzioni, Italy Forenede Factors, Scandinavia Merger of Gerling Credit and NCM 21 August 2001 Atradius as per 1 January 2004 2003 EFIC, Australia A driving force behind the consolidation of the credit insurance and collections industry 2003 Separation from Gerling Group 2004 ICI, USA 2005 Factoring sold to Fortis Commercial Finance 2008 Combination with CyC, Spain 2002 EXGO, New Zealand History

Companies acquired

Atradius Collections vision ‘ Be the global business to business debt collection partner of choice ’ Atradius Collections mission ‘ To generate cash for our customers by offering exceptional services, with an unparalleled international reach’ “ A best in class response that covers every aspect of trade receivables management” Vision and Mission

Global leader in debt collections Worldwide specialist in Credit Risk Management Global process and IT platform Fast and efficient handling Global database with 52 million companies 22,000 credit limit decisions daily Facts and Figures

Facts and Figures 31% Worldwide Market Share A Standard & Poor‘s, A2 by Moody‘s € 495 billion covered annually Annual revenue of over € 1.8 billion 160 offices in 52 countries 4000 employees Atradius Headquarters in Amsterdam

Shareholding

The collections market is divers and has numerous players. Only a few agencies have capabilities like Atradius Collections market

Tier 1 Australia Belgium Canada Denmark France Germany Hong Kong Hungary Czech Republic Italy Netherlands Poland Singapore Spain United Kingdom USA Ireland Mexico Tier 2 Austria Brazil* Bulgaria China* Cyprus Croatia Dubai UAE Greece Iceland Japan Latvia Lichtenstein Lithuania Luxemburg Malta Tier 3 Albania Andorra Armenia Azerbaijan Belarus Bosnia & Herzegovina Estonia Georgia India Moldova In addition to countries not listed in: Africa Middle East South America Tier 2 New Zealand Norway Portugal Romania Russia* San Marino Serbia Slovakia Slovenia Switzerland Sweden Ukraine Tier 1 – Office location within country – full coverage Tier 2 – Cross border – full coverage (* new offices are planned) Tier 3 – Strategic Alliances with LDC Geographical Coverage

Objectives Maximise volume of receivables finance Maximise the brand experience Preserving core market revenues Driving growth through (international) capabilities Develop route to incremental income Improve financial flex with efficiency and expertise Require expert and pro-active credit and debt risk services Improve control, maximise business rev. Deliver competitive solutions Delivering efficient and simple to use solutions Objectives

Objectives

Maximise volume of receivables finance

Maximise the brand experience

Preserving core market revenues

Driving growth through (international) capabilities

Develop route to incremental income

Improve financial flex with efficiency and expertise

Require expert and pro-active credit and debt risk services

Improve control, maximise business rev.

Deliver competitive solutions

Delivering efficient and simple to use solutions

Consultancy highlighted Introduction to Consultancy Services The Consultancy branch of Atradius Collections helps you improve your credit management. Our consultants are very experienced in the entire credit management chain, within every industry. Our services are focused to lower your DSO, and improve your profits. We offer you the following services: Credit Risk Scan Are you looking for the optimal balance between costs and credit risks on the one hand and customer satisfaction and profit contribution on the other? The CRS reveals all the management processes within your organisation, allowing greater insight into the credit risks... Read more about Credit Risk Scan . Credit Process Review A Credit Process Review is a thorough analysis of your credit management process. Over a number of weeks, we screen your operational, administrative, financial and sales processes, which identifies, your strengths and any weaknesses. We present all our findings in a detailed report... Read more about Credit Process Review . Ledger-2-Ledger Are you familiar with our web-based interface Ledger-2-Ledger? This link between your financial system and our platform enables your collection cases to be submitted to us automatically. Read more about Ledger-2-Ledger . Consultancy services

Consultancy highlighted

Introduction to Consultancy Services

The Consultancy branch of Atradius Collections helps you improve your credit management. Our consultants are very experienced in the entire credit management chain, within every industry. Our services are focused to lower your DSO, and improve your profits. We offer you the following services:

Credit Risk Scan

Are you looking for the optimal balance between costs and credit risks on the one hand and customer satisfaction and profit contribution on the other? The CRS reveals all the management processes within your organisation, allowing greater insight into the credit risks... Read more about Credit Risk Scan .

Credit Process Review

A Credit Process Review is a thorough analysis of your credit management process. Over a number of weeks, we screen your operational, administrative, financial and sales processes, which identifies, your strengths and any weaknesses. We present all our findings in a detailed report... Read more about Credit Process Review .

Ledger-2-Ledger

Are you familiar with our web-based interface Ledger-2-Ledger? This link between your financial system and our platform enables your collection cases to be submitted to us automatically. Read more about Ledger-2-Ledger .

Consultancy highlighted Determining the value of accounts receivable This is an analysis of the actual and current value of the accounts receivable portfolio, in the event of liquidation or bankruptcy of your debtor's business. Read more about Determining the value of accounts receivable . Due Diligence As a financial institution, you can make use of the specialised Due Diligence service. Atradius investigates and analyses the credit management process at your international clients. This helps you limit your financial risks. Read more about Due Diligence . Back-up Servicing Back-up servicing is a specialised service that is primarily of interest to international financial institutions. When one of your customers suddenly finds itself in financial difficulty, we ensure a quick collection service is provided, giving you the extra security that you need. Read more about Back-up Servicing . Order to Cash With this new service we can take over the complete administrative process as soon as you receive the order. Read more about Order to Cash Consultancy services

Consultancy highlighted

Determining the value of accounts receivable

This is an analysis of the actual and current value of the accounts receivable portfolio, in the event of liquidation or bankruptcy of your debtor's business. Read more about Determining the value of accounts receivable .

Due Diligence

As a financial institution, you can make use of the specialised Due Diligence service. Atradius investigates and analyses the credit management process at your international clients. This helps you limit your financial risks. Read more about Due Diligence .

Back-up Servicing

Back-up servicing is a specialised service that is primarily of interest to international financial institutions. When one of your customers suddenly finds itself in financial difficulty, we ensure a quick collection service is provided, giving you the extra security that you need. Read more about Back-up Servicing .

Order to Cash

With this new service we can take over the complete administrative process as soon as you receive the order. Read more about Order to Cash

Corporate Services Global Credit Risk Management and insurance Business Process Outsourcing Services Global Due Diligence and AR Services Management of trade receivables Global collection services Services

Corporate Services

Global Credit Risk Management and insurance

Business Process Outsourcing Services

Global Due Diligence and AR Services

Management of trade receivables

Global collection services

Standardize offload of debt >60 Days PD Clean-up sale of debt 180 days past due Increase the added value over time to improve the overall receivables management performance and increase resource efficiency. Time Benefits As is Q3-2009 Q1-2010 Phased approach to optimisation Integration process Optimise tighten Internal dunning procedures Fully automated data exchange: ledger-to-ledger

Clean-up

sale of debt

180 days

past due

Local Collections Global Collections Common IT platform Debtor Atradius Collection Global Solutions Client Full service provider by reverse integration Ledger/AR Dunning Service Structure

UK NL Austria Italy France Spain Germany NL Austria USA France Spain UK Germany Italy Hong Kong UK USA Dubai India Poland Hong Kong UK Dubai India Italy Poland Local servicing Matching your Organisation We mirror your organisation with one central Global Account Management Team and dedicated Local Service Account Management Teams anywhere in the world Master Agreement/ Central Account Team Matching principles

One global online system

Cover all local activities Global Contract

Your global network at Atradius Atradius network

As the your business grows, so does the complexity of international business “ We make global collections simple. That’s it.” Raymond Sprong, Senior Executive Global Accounts at Atradius Collections