1. Managed Services Program
The ShoreTel Managed Services Program is a
long term relationship to provide services and
support for your telecommunications needs in
convenient monthly payments.
What you’ve been Overview
asking for: Software maintenance
The ShoreTel Managed Services Program offers you peace of With Managed Services, you never have to worry about having
mind by enabling you to provide the highly reliable, easy-to- the latest ShoreTel software. All software updates to the system
• Reduced Telecom Costs use ShoreTel IP phone system throughout your enterprise for are included with the program.
• Predictable/Fixed an affordable, fixed monthly payment. By always knowing
Expenses your monthly telecommunications costs, you can focus more Health checks
of your resources and attention on driving your business’ Optional health checks provide periodic network traffic and
• Convenient Monthly performance reviews to ensure that your network stays in sync
success. The ShoreTel Managed Services Program bundles
Payments with your business goals.
the major costs components of telecommunication services,
• Maintenance Services including installation, network assessment*, training and
Included maintenance, helping you avoid unexpected additional Initial term
charges. Best of all these costs are fixed for up to ten years, ShoreTel Managed Services initial term is for three or five years,
• Predictable System with fixed monthly payments based on your specific configura-
regardless of increased market costs of equipment or services!
Upgrade Costs tion and services needs.
• Expert Technical Expertise Features
50% renewal
• Always Current
Managed Services protects your telecommunication infrastruc- When the ShoreTel Managed Services initial term expires, you
Technology
ture from the risks, problems and uncertainties of the future can renew for one, three or five years at 50% of the initial term
and frees you to concentrate on your business. ShoreTel’s costs or simply return the system.
Managed Services— Managed Services offering includes:
Insurance
What it includes:
Highly reliable, distributed ShoreTel phone system You have the option of providing proof of insurance or having
With ShoreTel Managed Services, you enjoy the use of your insurance included with Managed Services. This is bundled into
• Installation dedicated, highly reliable, distributed ShoreTel phone system. your monthly payment.
• Network Assessment The ShoreTel system’s distributed architecture ensures you
have reliable phone services across all locations of your
• Training Benefits
enterprise. With ShoreTel’s easy-to-manage solution, your in-
• Maintenance house costs for moves, adds, and changes is dramatically less
ShoreTel Managed Services makes it easy for you to provide a
than other competing phone systems on the market
• Health Checks (Optional) total communications solution to your business by allowing you
(according to the Nemertes Benchmark Report, February
to leverage the value of the system without the responsibilities
• Insurance (Available if 2006).
of ownership.
needed)
ShoreTel applications Build capital strength
Managed Services can go beyond basic telephony and
ShoreTel Managed Services lets you acquire the equipment
include all ShoreTel communications applications to provide
and technology you need today while spreading your costs
your enterprise a total business communications solution.
over three or five years. You’ll pay as you go, monthly, not up
Under this program, you can include ShoreTel’s Unified
front—freeing up capital for investment or other business
Messaging solution, Personal Call Manager™ desktop
expenses instead of tying it up in fixed assets.
applications, Converged Conferencing, and any of ShoreTel’s
Contact Center offerings.
Stay on the leading edge
When you select equipment or technology, you run the risk it
System support will be outdated in the near future. With ShoreTel Managed
A comprehensive support strategy for IP telephony has four
Services, that risk is minimized by building in system upgrades
crucial elements: 24x7 telephone technical support, hardware
and essential support services into your package—no surprises.
replacement, access to software upgrades, plus administrator
and end user training. ShoreTel’s Enterprise Services
Program combines all of these elements into system support.

2. Respond quickly to your changing business needs Stretch your budget
Market forces, financial pressures, and emerging competition Capital budgets often won’t stretch to allow for an outright
call for flexible options. ShoreTel Managed Services lets you purchase, but your operating budget may easily accommodate
respond nimbly as your business grows and changes. It a monthly payment. ShoreTel Managed Services guarantees a
provides flexibility to move to the latest releases, features, fixed monthly payment for the length of the term, as well as
and functions as they become available, plus it allows you to locking in the renewal terms (at 50% of initial term costs), so it’s
quickly and easily add to your system’s capacity. easy to forecast your equipment expenses, get access to a new
system sooner, and even provide advanced solutions that
Generate profits wouldn’t fit in your capital budget.
As your business grows, you can reinvest the cash conserved
by ShoreTel Managed Services into growing your inventory Tax advantages
or investing back into the company—investments that can ShoreTel Managed Services may offer key tax benefits that
bring real profits to your business. reduce the cost of obtaining equipment. You may be able to
write off the entire monthly payment as an operating expense
or capitalize the outlay. Consult your tax advisor about your
specific situation.
ShoreTel Managed Services Fits All Types of Businesses
ShoreTel Managed Services is a good fit for the smaller account (under 50 seats), or organizations that do not have full-time IT or
telecom staff. Small organizations (public or private) looking for a worry and hassle-free telecommunications system, can focus on
their core business when they turn to ShoreTel Managed Services for their telecommunications needs.
ShoreTel Managed Services makes good business sense for mid-size accounts (50 – 200 seats). Organizations with only one or limited
IT personnel often find IT overworked and having little, if any, telecom experience. These companies looking for an IP telephony
system that does not require extensive training to further burn out their IT department need to look no further—ShoreTel and the
Managed Services Program is the answer.
ShoreTel Managed Services is a comfortable fit for large accounts (over 200 seats) that likely have full-time IT staffs and possibly a
full-time telecom person. These companies needing to reduce their telecom labor to allow time to focus on more strategic projects
will find ShoreTel Managed Services the key to a more productive and cost-effective use of IT’s time.
* ShoreTel requires a network assessment prior to installing the system. By testing your data network’s ability to successfully support IP telephony
traffic and discovering potential performance problems before your system is installed, ShoreTel’s Network Assessment helps you plan, design and
implement a successful IP telephony solution. The assessment can be administered by your ShoreTel solutions partner or by a ShoreTel engineer.
960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.shoretel.com
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