SAP Conference - Training SAP

1. Premier Partners: Proudly Supported by: Produced by:
Mastering SAP Plant Maintenance2009

2. What does S.A.P. stand for ?
• Super Amazing Program !
• Trainer, user and developers
• So much information available!
• You can default almost anything!
• So Customizable!
• So many resources available!
Mastering SAP Plant Maintenance2009

3. ROI ?
• Training is often the last step in deployment
• How do you avoid “Shelf-Ware” ?
• Training tools ?
• Tips for success
• Return On Investment
Mastering SAP Plant Maintenance2009

4. What I’ll Cover
• Philosophies
• KISS: Techniques and Tools to Keep it Simple
• Resources: Blended Learning Approach Monitor
• Methods to Monitor Success
Philosophies
Resources
KISS
Mastering SAP Plant Maintenance2009

5. Philosophies
Positive Attitude
Teach a man to
Seek First to
fish
Understand...
Philosophies
“Tell me, Show
me, Let me do it”
Be a Tour Guide
Show how easy
it is !
Mastering SAP Plant Maintenance2009

6. Philosophy: Seek First to Understand
• Stephen Covey – Habit 5
• PM vs MM Silos – Requisitions; “see LT” “(LT)” “*LT”
• WO column arrangements copy & paste into WO
WO
Columns, captur
e text with Ctrl-Y
WOW !
Mastering SAP Plant Maintenance2009

7. Avoid “Shelf-Ware”
• Involve Power Users to test and critique
• Ownership
• Works the way users need it to
• Increases users acceptance
• Involve trainers in development or configuration
• Catch bugs prior to go-live
• User advocate
Mastering SAP Plant Maintenance2009

8. Attitudes
• Super Amazing Program !
• Trainer:
• Create the right attitude and keep it interesting and fun
• Enthusiasm, passion and patience
• Be a motivator
• Establish a team of Super Users (keeners) or coaches
• Spread the same positive message
• Help author and edit training documents
• User:
• “What’s in it for me? “ “Begin with the end in mind”
• “Show me! “ Examples are required
• “Sell me! “ Some users need more convincing than others
Mastering SAP Plant Maintenance2009

9. “Teach a Man to Fish”
• Teach from online Resources (searchable)
• Show how to get GUI Help
• Show how to get Menu > Help
◦ Transaction, Glossary
• F1 in most fields/check boxes can help
• F1 - - does a PID exist to set default ?
• OnLine Usergroups
• http://www.youtube.com/watch?v=6GQeHnbT1k4
Mastering SAP Plant Maintenance2009

10. Tour Guide Analogy
• “Hi, my name is Greg, I will be your SAP tour guide”
• “Sometimes it may feel like a quick tour of Europe”
• “Sometimes like the Amazon jungle”
• “Don’t worry, you have a tour guide (me) and guide book
(manual), so let’s have some fun”
• As a trainer, be flexible but keep on track
Mastering SAP Plant Maintenance2009

11. It’s Easy ! New Users - Wow them!
• New users may come into SAP with bias
• Demonstrate the ease of getting at large amounts of
information with FL Structure (IH01)
WOW! Super Amazing Program!
• You can create Notifications and Work Orders from here!
• “One stop shopping! “
Mastering SAP Plant Maintenance2009

12. Tell me, show me, let me do it
• Explain the “Why” you need to do a task (Business Process)
• Show the “easy” way of doing it
• Let the user do it
• 75% hands-on
• Most people learn by doing
• Repeat core concepts for retention
• Some people remember best with pictures, graphical view
of business process
• Knowledge of impending quiz can boost participation and
retention, encourages hands on as well
Mastering SAP Plant Maintenance2009

13. KISS Simplify
Logon, screens &
reports
Defaults where
Avoid Jargon possible
KISS
NetWeaver & Role based
GUI Xt menus
Business Process
based
training, search
variants , report
Mastering SAP Plant Maintenance2009

14. KISS: SAP Jargon “SAPanese”
Create the pm05 Create an emergency
work order on pm2 work order against
vs.
and create a pm03 paper machine #2 and
requisition create your contracting
out service requisition
and use consistent
language
Mastering SAP Plant Maintenance2009

15. KISS: Our Go-Live “Story”
◦ Situation – We went live with many screens that were two pages
long or more, with tons of defaults not set, and only lengthy
manuals to guide users.
◦ Actions – simplified search screens, defaulted screens, customized
columns in WO Operations and reports. Business Process variants.
Tip sheets, quizzes, online videos. Keep end users engaged.
◦ Results – Increased user acceptance and productivity, new users
wondering what all the fuss was about
Mastering SAP Plant Maintenance2009

16. KISS: Configuration
• SSO (Single Sign On, pass-through authentication)
• Desktop Shortcut to transaction via
• Defaults (Work Order Extra Settings & PIDs)
• Screen Configurations; hide fields, customize tabs
• Business process based search variants , married to;
• Business process based report variants
Mastering SAP Plant Maintenance2009

17. KISS: Role Based Menus
•1st Role = Read only, search only – promotions as competent
•Easy access to transactions
•Only relevant Menu choices, what the role allows
•Menu items in order of Business Process
•Supervisor can switch to Trades Menu easily; “Step in my shoes”
Mastering SAP Plant Maintenance2009

18. KISS: Business Process vs Transaction Based
• Who is responsible for what action(s) ?
• Where does it go for approvals ?
• See follow-up
• See Status of Notification or Work Order
Mastering SAP Plant Maintenance2009

19. Work Flow Overview by Catalyst Paper Corp.
Postpone
Identify Enter
Opportunity Notification Prioritize
Notifications Delete
Complete
Asset Care
Program
Planning
Backlog
Planner
Schedule Approve Plan Create
work Work Order Work Order Work Order
orders
O u t s t a n d i ng
Release Assign Execute Document TECO
W.O. W.O. Work Work WO
I n p r o c e s s
Mastering SAP Plant Maintenance2009

20. Customizations
• NWBC (Netweaver Business Client)
◦ PDF by Cohesion.biz
Mastering SAP Plant Maintenance2009

21. Customizations
• GUI XT – custom screens
◦ almost anything goes
◦ re-arrange fields as desired, fields as radio buttons !
Mastering SAP Plant Maintenance2009

22. KISS: Benefits and ROI
• User acceptance and “happiness” 
• Lower training time & cost
• Increased productivity & data entry efficiency
• removing fields, condensing screens, speeds up users performance
• Consistent business process
• But... Give feedback to SAP, SAP may create new screens
• Huge win for all users, huge advantages for all
• Now, how to deliver the training ?
Mastering SAP Plant Maintenance2009

23. Resources
Conference
1 on 1 Coaching
Room Seminars
Instructor Led
Classroom or
OnLine Sessions
OnLine HELP
Resources
Training
Accelerators
Documents; SAP Community
Manuals, tip
sheets
Mastering SAP Plant Maintenance2009

24. Tip Sheets for Trades at Catalyst Paper Corp.
Mastering SAP Plant Maintenance2009

25. Backside;
Mastering SAP Plant Maintenance2009

26. Training Accelerators
• Adobe Captivate (Online Demo) (My demos)
• MS Windows 7 type “Steps” in Start> Run
• Jing (free) – Uses Camtasia to edit
• SAP Tutor (part of SAP Solution Manager) (Guide)
• RWD uPerform (online demo)
• STT Trainer (demo follows)
• Datango Podcast
Mastering SAP Plant Maintenance2009

27. STT Trainer
Mastering SAP Plant Maintenance2009

28. STT Trainer
Mastering SAP Plant Maintenance2009

29. STT Trainer
Mastering SAP Plant Maintenance2009

30. STT Trainer
Mastering SAP Plant Maintenance2009

31. ROI with Learning Accelerators
• Training just in time, just enough
• Cuts down on classroom time, travel expenses
• Users can work at their own pace
• Helps with retention
• Easy help when stuck
• How can you see your ROI with training ?
Mastering SAP Plant Maintenance2009

32. Monitor Who Needs
Training History
What ?
LMS
Role Based
System
Performance
Issues ?
Compliance -
Quizzes
Who is Monitor
struggling out
there ? Error
Tracking
What screens Attendance
are being used?
OnLine Resource
Usage ?
Mastering SAP Plant Maintenance2009

33. Monitor: Required Training / Compliance
Mastering SAP Plant Maintenance2009

34. LMS; Example Traccess
Mastering SAP Plant Maintenance2009

35. MS SharePoint Site
• Common Repository for Training Resources
• Allows Co-Author management, security
• Subscription – self or push
• Documents organized By Role and Task (Transaction)
• By issue (Problem/Solution) (Lessons Learned)
• Searchable - it’s all about “meta data”
• Monitor Usage (are people reading your documents ?)
Mastering SAP Plant Maintenance2009

36. Monitor: LMS (Learning Management System)
• “Sharable Content Object Reference Model”
• Role Based Required Training
• Opens up Managers’ Awareness of Skill sets, time required
• Engages management
• Assists with focused training
• Quizzes that users can challenge
• Quizzes following classroom instruction
• Stimulates better retention
• Attendance tracking
• Course Registration; EXCEL, Outlook, WebEx; Ideas ?
Mastering SAP Plant Maintenance2009

37. Monitoring Tools
• RWD “Help LaunchPad” analysis reports
• KNOA.com Solution Brief
• Are users using the new transaction?
• Who is struggling and Where ?
• What is causing system performance issues
• Calculate and Demonstrate Training ROI
Mastering SAP Plant Maintenance2009

38. Puzzled ?
•Avoid Jargon
Philosophies KISS •Simplify
•Variants
•Understand •Role based menus
•Attitude •Tell •Defaults
•Wow! That’s easy me, show
•Tour Guide me, let me
•Fish •Business
Process •GUIXt
Based
Training
Resources Monitor
•Instructor •Role Based Needs (LMS)
•Coaching •Quizzes
•Seminars •Compliance •Doc access
•Webinars •Registration •Subscriptions
•OnLine HELP •Error Tracking
•Documents •Servers
•“Videos” (Accelerators) •Training ROI
•SAP Community
Mastering SAP Plant Maintenance2009

39. Opinions;
• SAP is Amazing!
• People Require Training and Motivation
• SAP is Customizable to quite an extent!
• SAP has lots of help available!
• There are many resources, tools and people available to
help!
Mastering SAP Plant Maintenance2009

40. Questions ?
How to contact me…
Greg Olynyk
greg@cvgo.com
1-250-339-4969
http://cvgo.com/
Mastering SAP Plant Maintenance2009

41. Premier Partners: Proudly Supported by: Produced by:
Mastering SAP Plant Maintenance2009