What's Workforce Management about? We'll break down Workforce Management into it's component functions. Each of these functions will be defined, discussed in detail, and put into a real-world context by illustrating their functionality using some of today's most advanced WFM software applications. We’ll also examine cross-functional components such as reporting, analytics, and workflow.
If you are new to Workforce Management, this is a great primer!
You can watch a full video presentation here: