The document provides information about TRICARE benefits and assistance for military members and their families during a permanent change of station (PCS) move. It discusses: 1) Planning for the move and ensuring ongoing medical care by transferring medical records, refilling prescriptions, and coordinating care for family members. 2) Getting care while traveling, which depends on one's TRICARE plan and location. 3) Settling in at the new location, including updating enrollment in DEERS and TRICARE Prime, enrolling in the TRICARE Dental Program, and finding providers.

1. Today’s Agenda
• Planning for Your Move
• Getting Care While Traveling
TRICARE ®
• Settling in at Your New Location
Your Military Health Plan • For Information and Assistance
Permanent Change of Station
Beneficiary Service Representative
Updated October 2011
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What Is TRICARE?
What Is TRICARE?
TRICARE Stateside Regions (United States and Washington, DC)
TRICARE Overseas Program
The TRICARE Overseas Program is managed through three
TRICARE is available worldwide and managed regionally
geographic areas
Health Net
Federal
Services, LLC
TriWest
Healthcare Humana
Alliance Military
Latin America and Canada Eurasia-Africa Pacific
Healthcare
Central and South America, Europe, Africa, and Asia, Guam, Australia,
Services, Inc. the Caribbean Basin, Canada, the Middle East New Zealand, and Western
Puerto Rico, and the U.S. Virgin Islands Pacific remote countries
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Planning for Your Move Planning for Your Move
Staying Covered When Moving Ongoing Medical Care
• Do not disenroll from TRICARE Prime. Your current coverage Before moving, sponsors and dependents should:
will continue until your enrollment transfer is completed after
you arrive at your new location. • Request copies of medical and dental records
• Verify your information in the Defense Enrollment Eligibility • Fill/refill prescriptions before traveling
Reporting System (DEERS).
• Plan ahead for routine medical care
• Inform your current regional contractor about
your upcoming move. • Keep a list of providers’ phone numbers
• Learn about TRICARE options in your • Coordinate services for family members with special needs
new location.
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2. Getting Care While Traveling Settling in at Your New Location
How to Get Care During Your Move In-Processing—Updating DEERS
• Remember to update DEERS whenever there is a change in the
Type of Care TRICARE Prime TRICARE Standard family (e.g. marriage, birth, adoption, divorce, death) or when you
Emergency Call 911 or go to the nearest emergency room move. New family members must be registered in DEERS.
(immediate) • Make sure your military orders reflect your correct information and
unit of assignment.
Urgent Contact your primary See any TRICARE-authorized provider
(within 24 hours) care manager (PCM) • Update your contact information in DEERS.
• You can update DEERS:
Prescriptions • Military treatment facility pharmacy: www.tricare.mil/mtf
– Online: www.dmdc.osd.mil/appj/
• TRICARE retail network pharmacy:
www.express-scripts.com/TRICARE or 1-877-363-1303 – By phone: 1-800-538-9552
– By fax: 1-831-655-8317
– By visiting a uniformed services identification (ID)
card-issuing facility: www.dmdc.osd.mil/rsl
• More information: www.tricare.mil/deers
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Settling in at Your New Location Settling in at Your New Location
In-Processing—TRICARE Prime Enrollment TRICARE Prime and TRICARE Prime Remote
• Updating DEERS does not transfer your TRICARE Prime enrollment • TRICARE Prime:
• You may call your regional contractor to transfer Prime enrollment – Available near a military treatment facility (MTF) and other
areas with established TRICARE networks, or in areas
OR
where the US Family Health Plan (USFHP) is offered
• Complete the TRICARE Prime Enrollment Application and PCM
Change Form (DD Form 2876) • TRICARE Prime Remote (TPR) and TRICARE Prime Remote for
Active Duty Family Members (TPRADFM):
• Other ways to access DD Form 2876:
– Available to ADSMs who live and work in remote locations
– Through the Beneficiary Web Enrollment (BWE) Web site: and eligible family members residing with them
www.dmdc.osd.mil/appj/bwe/
– Find out if you live in a remote area at
– Online: www.tricare.mil/mybenefit/Forms.do www.tricare.mil/tpr/default_zip.cfm
– At your local TRICARE Service Center
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Settling in at Your New Location Other Important Information
TRICARE Dental Program (TDP) TRICARE Pharmacy Program
Formulary
When moving: Pharmacy Option Non-Formulary
Generic Brand Name
• Update your account with United Concordia, or enroll in the program. MTF Pharmacy $0 $0 N/A
(up to a 90-day supply)
• Expect up to 30 days for enrollment to take effect. TRICARE Pharmacy $0 $9 $25
Home Delivery
• Enrollees must remain enrolled for a minimum of 12 months. (up to a 90-day supply)
Retail Network $5 $12 $25
• Available worldwide! Pharmacy
(up to a 30-day supply)
• Best advice - before receiving care, enrollee should confirm enrollment with
Non-Network TRICARE Prime: 50% TRICARE Prime: 50%
UCCI
Pharmacy copayment applies after copayment applies after POS
(up to a 30-day supply) point-of-service (POS) deductible is met
•Find a new participating dentist at www.TRICAREdentalprogram.com deductible is met
or by calling 1-800-866-8499. Other Programs: $25 or 20%
Other Programs: $12 or 20% of total cost (whichever is
of total cost (whichever is greater) after the annual
greater) after the annual deductible is met
deductible is met
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Express Scripts, Inc. Web site: www.express-scripts.com/TRICARE 12
11 Express Scripts, Inc. phone number: 1-877-363-1303 12
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3. For Information and Assistance
Stateside Regional Contractors Overseas Regional Contractor
Questions?
TRICARE North Region International SOS Assistance, Inc.
Health Net Federal Services, LLC Eurasia-Africa:
1-877-TRICARE (1-877-874-2273)
www.hnfs.com
+44-20-8762-8384 (overseas) TRICARE Service Center
1-877-678-1207 (stateside)
TRICARE South Region Latin America and Canada:
Humana Military Healthcare Services, Inc. +1-215-942-8393 (overseas)
1-877-451-8659 (stateside)
U. S. Naval Hospital:
1-800-444-5445
www.humana-military.com Pacific:
TRICARE West Region
Singapore: +65-6339-2676 (overseas)
1-877-678-1208 (stateside)
643-7539/7639
TriWest Healthcare Alliance Sydney: +61-2-9273-2710 (overseas)
1-888-TRIWEST (1-888-874-9378)
www.triwest.com
1-877-678-1209 (stateside)
www.tricare-overseas.com 18th Medical Group:
General Contact Information
TRICARE Web site: www.tricare.mil
Connect with TRICARE Online!
630-4310
PP4302BET08112W
Contacts: www.tricare.mil/contacts
Military Medical Support Office:
www.tricare.mil/tma/mmso
www.tricare.mil/mediacenter
www.tricare.mil
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