Effective complaint letters should be concise, authoritative, and factual. They should include contact information, relevant facts and dates, what action is requested, and any supporting documents. The tone should be friendly and constructive, suggesting positive options to encourage quick resolution, rather than angry or threatening. Keeping a copy for records allows the complaint to be clearly made while stating the reason and desired resolution.

1. Writing Effective Complaint Letters

3. Authoritative: letters that are well written and professionally presented have more credibility and are taken more seriously.

4. Factual: letters enable the reader to see easily recognize the relevant details, dates, requirements, etc., and to justify action to resolve the complaint.

5. Constructive: letters with positive statements, suggesting positive actions & options encourage constructive action and quicker decisions.

7. With a well-written complaint letter you can: *Clearly make your complaint to the person(s) involved. *State plainly and directly your reason(s) for making the complaint. *Indicate what the reader can or should do to address your complaint, and specify how long you are willing to wait to have your complaint resolved. *Communicate clearly, but respectfully, that you are dissatisfied with the service you have received and expect the issue to be corrected. *Explain why your suggestion or request for retribution should be granted (OPTIONS!!!).