Wisdom of Community: Four Kinds Of Crazy

Edge of the Web • Derek Powazek • 5 November 2009 The Wisdom of Community Photo (cc) Mysekurity

Jerkwads Douchebags & Wankers

Why the Internet Makes Good People Crazy And What You Can Do About It

Thanks xkcd.com

Why So Crazy?

People are Strange

Missing Social Cues

Alone Together

Kinds of Crazy 1. Confused People 2. Too Passionate 3. Hecklers 4. Trolls

Confused People

What to do about Confused People 1. Provide good examples 2. Give help in context 3. Use content as a ﬁlter 4. Design for community

Way Too Passionate

What to do about the Overly Passionate 1. Give it a place to go 2. Timeouts (not deletions) 3. Require accounts 4. Community managers

Hecklers

What to do about Hecklers 1. Starve them of attention 2. Timeouts (not deletions) 3. Private messaging 4. Empower community members

Don’t Create Factions

Trolls

A troll is not someone who disagrees with you.

The Green Hair Theory

What to do about Trolls 1. Delete accounts 2. Make them invisible 3. Call the authorities

What’cha gonna do with all that Crazy?

From 52 to 48 with Love by Ze Frank

Angrigami by Ze Frank

Patternicity

http://paper.li	25
http://www.slideshare.net	10
http://www.linkedin.com	8
http://fedexsocialmediacenter.ning.com	1
http://twitter.com	1

by Derek Powazek