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Wisdom of Community: Four Kinds Of Crazy

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    Wisdom of Community: Four Kinds Of Crazy - Presentation Transcript

    1. Edge of the Web • Derek Powazek • 5 November 2009 The Wisdom of Community Photo (cc) Mysekurity
    2. Jerkwads Douchebags & Wankers
    3. aka
    4. Why the Internet Makes Good People Crazy And What You Can Do About It
    5. Thanks xkcd.com
    6. Why So Crazy?
    7. People are Strange
    8. Missing Social Cues
    9. Alone Together
    10. Kinds of Crazy 1. Confused People 2. Too Passionate 3. Hecklers 4. Trolls
    11. Confused People
    12. What to do about Confused People 1. Provide good examples 2. Give help in context 3. Use content as a filter 4. Design for community
    13. Way Too Passionate
    14. What to do about the Overly Passionate 1. Give it a place to go 2. Timeouts (not deletions) 3. Require accounts 4. Community managers
    15. Hecklers
    16. What to do about Hecklers 1. Starve them of attention 2. Timeouts (not deletions) 3. Private messaging 4. Empower community members
    17. Don’t Create Factions
    18. Trolls
    19. A troll is not someone who disagrees with you.
    20. The Green Hair Theory
    21. What to do about Trolls 1. Delete accounts 2. Make them invisible 3. Call the authorities
    22. What’cha gonna do with all that Crazy?
    23. From 52 to 48 with Love by Ze Frank
    24. Angrigami by Ze Frank
    25. Angrigami by Ze Frank
    26. Patternicity

    + Derek PowazekDerek Powazek, 2 weeks ago

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