8. BSM 领导者 “ BMC 是今天 BSM 的领导者 .” Forrester Research, “The BSM Bet Is Paying Off For BMC Software: SWOT Analysis: BMC Software, Q4 2007,” T. Mendel, December 2007 “ BMC 原创了 BSM 业务服务管理这一理念。作为企业和系统管理领域的老牌公司， BMC 勇于承担了开创一个新的领域并投入制造支撑这一理念的系列产品的风险。结果如何呢？ BMC 成功打造了一个坚实可行的 BSM 整体解决方案，并提供了达成 BSM 的逐步计划。” Forrester Research, “BMC Software Aligns IT With The Business To Lead In Business Service Management: The Forrester Wave™ Vendor Summary,” P. O’Neill and E. Hubbert, March 2007 BMC 的优势在于：“连续 20 个月领先其他供应商 （ BMC Atrium CMDB 2.0 改善了模型化和 Definitive Software Library—— 这有力奠定了 BMC 的领导地位）。” Gartner Research, “IT Service View: CMDB Vendor Landscape,” R. Colville and P. Adams, Jun e 2007 “ 通过提升 BSM 业务服务管理在业界的认知度、重要性和前瞻性， BMC 正在引领这一愿景的实现。” (IDC, Fred Broussard, Research Manager, PC and Device Management Software)
Slide objective: demonstrate the breadth of BSM Key points: -- BSM encompasses key functions in the IT organization: plan, support, and operations -- BSM covers a broad range of capabilities within each of these departments -- equally important, BSM is about bringing these functions together, and overall, bringing IT closer to the business services that it supports Sample presentation: BSM is in part, about is the ability to bring together information and processes from across your IT organization. Implicit in this is the ability to cover a significant cross-section of functions within these organizations. BSM covers the key functions across your organization you rely on the most. Many IT organizations are building up planning and business operations organizations, sometimes characterized as a program management office, other times it's found in the business operations office. For these people we have seen the need to pull together information that has never been put together into a single view before. Therefore, our approach for the planning organization encompasses the five areas that you see on the slide. IT support is one of the areas that BMC has been supporting for some time. So much IT delivery in IT support workflow occurs in this organization, and therefore, in its ability to share information and processes is absolutely critical. BSM addresses these needs and providing a comprehensive workflow system as well as the ability to integrate this kind of information IT operations is in many respects the bedrock for IT organizations. It is where the majority of IT spend occurs, and the ability for this organization to do its job efficiently will make or break the success of many IT organizations. Therefore, it is more critical than ever to combine IT operations functions, moving away from "random acts of IT management" and pulling information together so that better decisions can be made, and that those decisions can be automated.
Slide objective: present the benefits of business service management Key points: -- BSM can simultaneously address multiple IT business objectives -- these are not theoretical arguments, these are statements based on actual customer successes Sample presentation With BSM, you can make breakthroughs against multiple IT business objectives. Although results may vary, we have seen some pretty consistent patterns of success with business service management, which you can see on the right-hand portion of the slide. Furthermore, we have a number of customers that it significantly exceeded these benchmarks for addressing these highly tangible objectives: IT costs is probably the most measurable metric, and one we have had tremendous success with. Customers will benefit across their planning, support, and operations functions in this area. At Dresdner Kleinwort: Eliminated 20 FTEs, First year savings: $3M Euro . Centralized planning and budgeting efficiency (1,500+ cost centers reduced to 150). Increased transparency resulted in improved governance, more strategically aligned IT decisions and increased credibility (BMC Service Resource Planning) Comcast : BMC Remedy Service Desk has driven Incident and Problem management improvements, allowing a 200% productivity increase for Customer Service staff, increasing first call resolution and MTTR, driving a $50K/day service improvement and overall $18.25M per year saving . AT&T achieved 30 percent savings on elapsed times for billing runs, consolidated monitoring of more than 100,000 jobs per day, reduced scheduling related headcount by 75 percent (BMC CONTROL-M) IT business impact has also been highly proven as result of business service management With BSM, a large European and Latin American bank has reduced the time to deploy new services by more than 50 percent . The bank now manages its infrastructure from a business perspective and has improved both quality of service and IT responsiveness. Further, it has met compliance goals for asset management, driven down third-party maintenance costs, and reduced the number of vendors used. A leading multinational aerospace manufacturer and advanced technology company saved more than $6.5 million dollars and increased customer satisfaction by more than 70 percent by adopting BSM. Quality of service is yet another metric that is very objective, and this is one that we have seen our customers deliver tremendous improvements as a result of applying business service management processes and technology A telecommunications company reduced the manual handling of exceptions from 147,000 on a quarterly basis down to 4,800 , improving its ability to complete jobs in a timely manner and achieve SLA deadlines. The company also reduced the headcount in the scheduling area from 180 down to 25 , resulting in a savings of more than $10M. An Institutional Securities Group achieved 99.9 percent availability , a key performance indicator for a critical business objectives. The customer estimates savings of 50 percent in administration time , and also estimates a savings of up to 30 percent in storage cost avoidance . IT organizations are also able to reduce risk on a number of fronts: A leading manufacturer consolidated multiple processes into a single companywide change process, providing 30 percent reduction in mean time to repair , 60 percent reduction in unplanned outage time impacting users, and an $11M “ savings ” in change management alone. A systems integrator reduced server auditing and patching effort from 45 hours per month to one hour . Fault diagnostics now take 3 minutes per server, down from 37 minutes. A global financial services company reduced outage time for mainframe database changes by 97 percent. U.S. Army Manages compliance and configuration control in a large, multi-vendor data center with BMC. Reduced man-hours by 75%, while improved change success rates from 35% to 95% And finally, through effective implementation of dashboards, and produce and portfolio management processes and technologies, IT has been able to provide transparency both inside the organization and outside the organization, replacing massive spreadsheet drills with management technologies that can immediately rollout resources required to deliver on IT and business objectives. In addition to saving costs, Dresdner Kleinwort demonstrated that with effective use of this technology, they were able to make very clear how the IT agenda aligned with the business agenda, and are even able to reduce the number of cost centers from 1500 down to 150. [sources used to prove speciifc stats above] A Specialized Financial Institution in California initiated a new Vendor Management Office (VMO) leveraging BMC Vendor Relationship Management and saved $350K in the first three months by rationalizing vendors and creating transparency into the vendor portfolio . By deploying Governance and Compliance Management, the CIO and his team eliminated silo-based compliance and automated manual processes, reducing the overall headcount required to manage compliance. (BMC Service Resource Planning) Reduce labor 25% - comes from Forrester Total Economic Impact study: http://www.bmc.com/USA/Corporate/attachments/TEI_CMDB_FINAL_version_2-21-08_V3.pdf Lockheed : Using BMC Remedy ITSM Service Desk Lockheed Martin has seen resolution matching of Incidents increase from 15% to 76% , allowing first call resolution to improve from 91.5% to 96.5% and Customer Satisfaction up from 96.2% to 98.5% … this has driven a $6.5M saving in the first year 1, $1.2M ongoing annual savings. (BMC Service Support) BellSouth : Using BMC Remedy Change Management, Bellsouth has been able to achieved a 55% reduction in cost per event , 91% reduction in manual efforts required for an Incident, and $200K in year 1 and $1.1M in year 2 saved in per event costs. (BMC Service Support) REDUCED FAILED CHANGES 50% reduced failed changes - Forrester Total Economic Impact survey - http://www.bmc.com/USA/Corporate/attachments/TEI_CMDB_FINAL_version_2-21-08_V3.pdf Motorola : Used BMC Remedy ITSM to consolidate Service Desks (25 into 1) handling 100k incidents per month. One companywide change process managing 5k changes per month all based on the CMDB . 30% reduction in MTTR . 60% reduction in unplanned outage time impacting users. $11m “savings” in Change Management alone (first project). $32m “savings” for ITSM when fully deployed. ( BMC Service Support) ACCELERATE ITIL INITIATIVES BBVA: Used BMC ITSM to meet compliance goals for Asset management . Drove down 3rd-party maintenance costs . Reduced number of vendors (CA, Topaz, Tivoli). Time to deploy new service improved more than 50%. (BMC Service Support) Also, this is estimate from implementing Service Management Process Model (SMPM) eTrade : Used BMC Application Performance and Analytics to underwrite its “ 2-second trade guarantee ” and realized 15% Y-Y IT cost reduction by automating event monitoring. The company also patch audited and remediated 2,660 servers automatically in 2 weeks vs. in months. (BMC Service Assurance) A telecommunications manufacturer consolidated to one company-wide change process, providing 30% reduction in MTTR , 60% reduction in unplanned outage time impacting users, and realized $11M in savings An international hospital group has reduced time to resolution for critical incidents by 68% and achieved $1.2M of annualized IT labor savings Mutual of Omaha reduced business application downtime by 66%, decreased customer-impact problem tickets by 70% and saved $4M through productivity gains. Chicago Mercantile Exchange used BMC BladeLogic Operations Manager to improve its administrator to server ratio from 45:1 to 112:1 , effectively handle 40,000 weekly changes and eliminate server configuration outages , and become fully compliant with SOX 404 . (BMC Service Automation) Telecom Italia standardized its policies, automated cross-platform patching and audit and remediation tasks to reduce time and effort by more than 90% . (BMC Service Automation) VirginMobile – reduced audit cycle time from 2 months to 5 days (BMC Service Automation) Intel – handled network security audits and remediation in 30 minutes vs. 60 days (BMC Service Autoamtion) International Trucking manages 500,000 more jobs per month — without adding staff, increased job processing by 500 percent , and realized 5 percent aggregated CPU resource savings (BMC CONTROL-M)
Slide objective: show industry validation for BMC and BSM Key points: -- industry analysts concur that BMC is a leader for business service management Sample delivery: Industry analysts have spent a lot of time looking at our approach to business service management and have concluded that it is extremely effective for customers, and furthermore, represents both thought leadership and the best current portfolio of business service management technology and services offerings in the industry
Slide objective: Demonstrate BMC’s leadership in various IT management categories/market segments.
Milestones in history
Remedy has a breadth of customers spanning the Fortune 500 and Global 100. Our products are used across many verticals, including: Financial Services, Telecommunications, Government/Public Sector (Education), High Technology, Healthcare, Energy, Automotive, Services. Remedy ’ s solutions meet the need of public and private sector customers across ALL verticals. Historically, our strength has been in Telco, high tech, financial services, and the public sector, but the unique adaptability of our solutions means that our products meet the needs of any organization in any vertical.
BMC Software 与其他领先公司建立合作关系，为客户提供全套解决方案 具有说服力的例子： IBM 、 Accenture 我们建立了 11 个全球技术联盟。除此处列举的联盟外，我们还与 Dell 、 Siebel Systems 、 Sun Microsystems 、 Sybase 、 Red Hat 等公司合作
This slide is designed to be an opening or closing slide. This will allow the presenter to have a presentation cued up in slideshow mode without being on the title slide. The audience can take their seats, leave, or have open discussion with this slide up.
![业务行于 IT ， IT 行于 BMC ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)