1. Case Study:
Global Business Process
Outsourcing Provider “This project was extraordinary given the intricacy
of the scope and small window of time to make it
perfect. I could tell right away, this was a challenge I
Customer Profile: The client is a global provider of information management wanted to accept.”
and strategic business process outsourcing solutions serving the Federal
Government and U.S Armed Forces.
Challenge: The client was contracted by the Federal Government to develop Leslie Easter
a major application for a branch of the U.S. Armed Forces. A government Principal Consultant
qualification test to gauge the client’s progress was quickly approaching, but the Flexera Software
application still lacked an automated installer, which was a critical component of
the project that needed to be delivered.
Benefits: ?????????
Solution: Flexera Software’s Global Consulting Services reacted instantly to the
client’s request for information and delivered a comprehensive solution that met all
of the project’s requirements on time and within budget.
Summary Background that was no longer on-site and was less
• The client was rapidly approaching a The client’s overall project was to develop than 10% complete. The work completed
critical software application delivery a mission critical application for a did not have a strong, logical foundation
date for the Federal Government. branch of the U.S. Armed Forces that and was not supported by the contractor,
would deliver timely and highly sensitive which meant the client’s only hope for
• Although the application itself was on
data regarding the treatment and care a long-term, serviceable solution was to
target, the install program was not yet
of American soldiers. The very large enlist Flexera Software to rebuild the install
meeting the necessary requirements
application with a substantial number of from start to finish.
despite four months of effort by a third
parameters made the requirement for an
party contractor.
automated installer for the application A large number of parameters: Due to the
• The client reached out to Flexera very complex. Despite the client’s four enormous size of the application and the
Software to evaluate the existing install month investment in a 3rd party contractor large number of configuration options,
program and create a time table for a to produce the installer, the job was less any installation would be prone to data
complete solution. than 10% complete. entry errors without any field-level data
• Within 24 hours a Flexera Software validation on the dialogs.
Principal Consultant met with the Project Challenges
client’s project management team to Extremely tight and critical deadline: The Scope
review the project. client’s application was on schedule and Given a firm 30-day deadline, Flexera
performing well functionally, but would Software was tasked with creating two
• Within 72 hours Flexera Software InstallShield Windows Installer programs
still fail an imminent Federal Government
proposed and the client accepted a to deliver each variation of the client’s
qualification test without a required, fully
complete statement of work and the application. The existing details for each
functional installer. Failing the test would
project began. project were spelled out in a 580+ page
jeopardize ongoing federal funding for the
• Flexera Software’s consulting teams client’s entire project. installation document which detailed
executed the complete scope of work a complex hand install process. Each
and successfully delivered the project Unable to re-use existing work: The product included over 4700 files and
on-time. existing install was created over the course required extensive system configuration.
of four months by an outside consultant
