2. Safe Harbor
Cautionary Statement Pursuant to the Private
Securities Litigation Reform Act of 1995
This presentation may contain forward-looking statements,
which are subject to risk and uncertainty. A variety of
factors could cause our actual results to differ materially
from the anticipated results expressed in such forward-
looking statements, including, among other things, factors
listed in our Annual Report on Form 10-K filed with the
SEC on 5/02/07. That 10-K describes additional factors
that could cause actual results to differ materially from
those contemplated by the forward-looking statements
made in this presentation.
2
3. Dave Morrish
Senior Vice
President – PC
Mobility Solutions
3
5. History of Growth
Diluted EPS1 ROIC2
21% +4 pts
CAGR 22%
$2.79
21%
20%
$2.27 19%
17% 16%
$1.75
$1.44
$1.11
$1.07
FY02 FY03 FY04 FY05 FY06 FY07
FY02 FY03 FY04 FY05 FY06 FY07
2Fiscal
years 2002 thru 2005 have not been adjusted for FAS 123
1 Pro-forma adjusted for FAS 123 expense
expense
Revenue Growth FY07 Results
15%
($ in billions)
CAGR
Total revenue growth 16%
$35.9
Comp revenue growth 5.0%
$30.8
$27.4
$24.5
Operating income % +23 bps
$20.9
$17.7
Diluted EPS growth 23%
Market share 20%
5
FY02 FY03 FY04 FY05 FY06 FY07
6. Revenue Mix and Growth
Revenue Mix Comparable Store
Summary Sales
Three Months Ended Three Months Ended
Sept. 1, 2007 Sept. 1, 2007
38% (1.6)%
Consumer Electronics
31% 9.8%
Home Office
16% 9.3%
Entertainment Software
8% (7.1)%
Appliances
6% 5.3%
Services
1 n/a1
1%
Other 1
100% 3.6%
Total
1Other includes fees received from cardholder account activ ations that are def erred and recognized ov er time, resulting in rev enue recognition that is
not indicativ e of the v olume of activations in the current period. These rev enues are excluded from our comparable store sales calculation. Other
also includes revenue from the sale of products unrelated to our core offerings. For this reason, we do not prov ide a comparable store sales metric
f or this revenue category.
6
7. Our Journey
Fiscal 2006 Now
Before
Customer Centricity
7
8. Winning with Customers
25%
Total U.S. Market Share
20%
15%
+ 10%
Computer Return
& Exchange Rate
5%
0%
1997 '99 2001 '03 '04 '05 '06
Improving the Experience and Growing Share
8
9. Imagine if…
You can trust Best Buy and
Geek Squad to make your
computer and everything
you connect to it always work
seamlessly so that you can
enjoy your passions.
This is Why We Come to Work
9
10. Trusted Perspective
For Inspired Living
You can trust Best Buy and
Geek Squad to make your Assortment &
Reputation
Experience
computer and everything
you connect to it always work
Store &
seamlessly so that you can
Transparency
Online
enjoy your passions.
Support We > Me
Customer
Resolution
10
16. Trusted Perspective For Inspired Lives
You can trust Best Buy and
Geek Squad to make your Assortment &
Reputation
Experience
computer and everything
you connect to it always work
Store &
seamlessly so that you can
Transparency
Online
enjoy your passions.
Support We > Me
Customer
Resolution
16
17. EXPANDING ON GEEK SQUAD’S
FOOTHOLD IN THE HOME
Geek Squad is now the master services brand for Best Buy (except appliances).
Making Geek Squad a resource for “whole home” tech support in advance of convergent technology.
Expands the ranks of our agents and installers to 17,000.
Car Electronics
17 Computer Support
Home Theater
18. GEEK SQUAD CITY
165,000 square ft. centralized repair facility in Louisville, KY (partnered with UPS)
Over 500 dedicated employees on-site to speed turn-times and improve repair quality/consistency.
Go-to backup for service and repair work that can’t be performed inside a Best Buy store.
Rallying point for our agents - a spiritual home for the Geek Squad brand.
18
19. GOING BEYOND BREAK/FIX
Sky high (85%) consumer awareness of mature break/fix business.
Raising awareness of Geek Squad services in growing categories like wireless networking.
Showing consumers ways they can proactively engage Geek Squad. We can help with wants and needs.
Telling them how Geek Squad services are truly different from competitors (e.g. phone & cable co’s)
19
20. The Services Story
Partnerships
Small Business
Managed Green Migration
Services & Disposal
International
Assurance
Home
Web 2.0
Integration
R&D / New Product Tr ials
Global W orkforce
Customer Focused Agents
BUILD Decision Support
Data An alytics
SERVICES Claims Pro cessing
Call Center
OPERATION Remote Services
C SI S
h
pat c co re
Br
/ Dis s
tem an
t in g
rm
/ Ro u d
ys
G
MR
S
fo
d u le
MyAgent
ee
nt
h
Sche
at
me
Uta
k
Pl
I
Sq
e
ag
ng
ny
ua
an
lli
dM
d
on
Bi
ie l
C
d
it y
F
tJ
an
en
ct
tra
Ag
on
C
Services Foundation
20
23. Adding On-Line Capabilities
• Customer Ratings and Reviews
• Independent Research
• Launched website in Spanish
• Earn and redeem Reward Zone
points on-line
Core Program RZ MasterCard
~25M Members 1M+ Members
23
24. Part of a Global Community
• Nominated for U.S. Chamber of Commerce Corporate
Citizenship Award (11/07)
• Named one of top 100 U.S. Corporate Citizens in 2007 by
CRO magazine
• Donated approximately $25 million to our communities in
fiscal 2007
• Facilitated 30,000 tons of e-waste recycling in fiscal 2007
– more than any other retailer in the U.S.
Our Employees Providing Leadership for our Industry,
our Customers and Our Communities
24
25. Technology: Not Just a Lifestyle…
It’s the infrastructure of life
Home Theater Systems
DVR Gaming System
Desktop
Notebook
Digital Camera
iPhone
Networking
Satellite Radio Phone
25
