Fermata is an Italian word and means to hit the right musical chord to get the right music. As a boutique consulting firm the team at Fermata Consulting supports small and mid-sized business owners to take the right business/strategic decisions at the right time. The team engages to draft the required documents and lay down a fundable plan thereby, working closely in guiding its clients to get funding ready. While working with various businesses, the team at Fermata observed gaps in their organization structure at the entry as well as middle level. At the entry level there were skill gaps and at the middle level the manager's need to learn and understand higher level tricks of trade to take the business to the next level. The team at Fermata saw this as an opportunity to address the human resource growth capacity needs of growing businesses. Post lot of brain storming and internal discussions, ProfessionalHub (ProHub) as a training vertical was conceptualized in the year 2012. ProHub addresses the training needs of Enterprises as well as Colleges. More about ProfessionalHub is available at www.professionalhub.in

1. Process Driven Improvements
for MSMEs
Offered by
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2. Fermata - Enabling Success at Each Level
2007
2012
:Consulting : + :Trainings :
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3. * Produce / manufacture goods
* Employ plant & machinery
* Investment (INR): > 25 Lakhs &
< 10 Crores
Understanding MSMEs - (MSME Development Act, 2006)
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Micro Small & Medium Enterprises
Manufacturing
Enterprises
Service
Enterprises
* Render / provide services
* Employ equipments
* Investment (INR): >10 Lakhs
& < 5 Crores

4. Role of MSMEs
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How
Important
are they?

5. Challenges faced by MSMEs
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1. Banking finance (inadequate, untimely)
2. Limited capital and knowledge
3. Non-availability of suitable technology
4. Low production capacity
5. Ineffective marketing strategy
6. Constraints on modernization & expansions
7. Scarcity of skilled labour at affordable cost
8. Hurdles with Government agencies

6. How processes can help?
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6Provide insight of activities to management
Make ‘system’ function & not person oriented
Reduce ‘fire fighting’
Get ‘repeatable’ and ‘consistent’ success
Plan proactively
Improve continuously

7. When to improve processes?
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DON’T WAIT FOR
Enterprise to
grow
‘unmanageable’
(people & sales)
Customer to
enforce
systems
Fire fighting
to occur
OR
continue

8. Benefits to MSMEs
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Improved quality of products and/or services
Improved customer satisfaction
Repeat Orders
Improved business performance
Sales
Profit
Expansion

9. Process Consulting – Service by Fermata
Process Gap Analysis
 Study existing processes (documents, interviews)
 Compare with the required process framework (standards, models)
 Identify the industry’s best practices
 Prepare the gap analysis document
Process Definition
 Prepare and/or update the processes and related artifacts (templates,
checklists, guidelines, forms)
 Review the processes, obtain users feedback and approve the processes
Implementation
 Pilot the processes and carry out corrections
 Implement on full scale (institutionalization)
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10. Fermata’s offerings
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Certification
TUV Rheinland
Process
Funding
Business Plan Funding Plan
ImplementationProcess Gap analysis Process definition
Document Adequacy Certification
Feasibility study
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11. Sample of Consulting Services
• Agricultural Sector – Plant in Ethiopia
• Plastic Industry
• Finishing School in Banking Domain
• Industrial Engineering Space
• Financial Plan for Bank Loan
• Growth Model for a Restaurant
• Telecom Service Space
• Telecom Hardware Space
• Mobile VAS Space
• Telecom Education Space
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12. Training Offerings
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 Customer Facing Skills
 Service Culture
 Personal Effectiveness Skills
 Project Management
 Technology
 Quality
 Finance

13. At Your Service
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www.fermata.co.in
E-mail:
taneja@fermata.co.in
harmeet@fermata.co.in
suresh@professionalhub.in
Phone:
+91-934 294 2171
+91-990 136 6375
+91-988 065 5481