The document discusses optimizing production and maintenance flows through concepts from agile, Kanban and lean thinking. It provides tips for collaborating effectively such as treating defects similarly to user stories and using tools to facilitate communication. Optimization tips include using continuous integration, separate lanes for versions, and a hot lane for expedited defects.

1. Achieving Maintenance Stabilisation with Agile, Kanban and Lean
Thinking
by Zsolt Fabók
@ZsoltFabok June 14th, 2012

2. The plan
Talk
Discussions
Euro 2012

3. Flow

4. Production Flow:
“The movement of the products within
the shop during each stage of the parts
manufacturing process”
http://www.toolingu.com/definition-900130-12169-product-flow.html

5. Be careful when you are talking about
optimizing the flow...

6. ...because there may be multiple flows!

7. Production Flow

8. Production Flow
Maintenance Flow

9. Production Flow
feedback
loop
Maintenance Flow

10. Production Flow
feedback
loop
Maintenance Flow

11. Production Flow
feedback
loop
Maintenance Flow

12. Production Flow

13. Optimize on the right flow!

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Maintenance Flow

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Collaboration

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Collaboration Optimization

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Collaboration Optimization
Leadership

20. Collaboration Tips and Tricks

21. Collaboration Tips and Tricks
#1: Defects aren't different from user stories

22. User story Defect
Has an owner Not always Always
Has a deadline Fuzzy, flexible Almost always
Expectations are clear Not always Always
Customer contact Seldom Too often
Will they be delivered Not always Most likely

23. Collaboration Tips and Tricks
#1: Defects aren't different from user stories
#2: Automatic data collection scripts

29. Collaboration Tips and Tricks
#1: Defects aren't different from user stories
#2: Automatic data collection scripts
#3: Defect and future oriented daily meeting

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31. Collaboration Tips and Tricks
#1: Defects aren't different from user stories
#2: Automatic data collection scripts
#3: Defect and future oriented daily meeting
#4: Prioritize by cost of delay

33. Collaboration Tips and Tricks
#1: Defects aren't different from user stories
#2: Automatic data collection scripts
#3: Defect and future oriented daily meeting
#4: Prioritize by cost of delay
#5: Design discussion every afternoon

34. Collaboration Tips and Tricks
#1: Defects aren't different from user stories
#2: Automatic data collection scripts
#3: Defect and future oriented daily meeting
#4: Prioritize by cost of delay
#5: Design discussion every afternoon
#6: Write your own bug report

35. Collaboration Tips and Tricks
#1: Defects aren't different from user stories
#2: Automatic data collection scripts
#3: Defect and future oriented daily meeting
#4: Prioritize by cost of delay
#5: Design discussion every afternoon
#6: Write your own bug report
#7: Use collaboration tools for communication

36. Collaboration Tips and Tricks
#1: Defects aren't different from user stories
#2: Automatic data collection scripts
#3: Defect and future oriented daily meeting
#4: Prioritize by cost of delay
#5: Design discussion every afternoon
#6: Write your own bug report
#7: Use collaboration tools for communication
#8: Throw away old defects

37. Optimization Tips and Tricks

38. Optimization Tips and Tricks
#1: Use continuous integration and staging environment

40. Optimization Tips and Tricks
#1: Use continuous integration and staging environment
#2: Introduce separate swim lanes for different versions

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42. Optimization Tips and Tricks
#1: Use continuous integration and staging environment
#2: Introduce separate swim lanes for different versions
#3: Introduce hot lane for expedite defects

43. 3 4 2
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44. Optimization Tips and Tricks
#1: Use continuous integration and staging environment
#2: Introduce separate swim lanes for different versions
#3: Introduce hot lane for expedite defects
#4: After reproduction write a test case

48. Optimization Tips and Tricks
#1: Use continuous integration and staging environment
#2: Introduce separate swim lanes for different versions
#3: Introduce hot lane for expedite defects
#4: After reproduction write a test case
#5: Always have someone test your code

49. Optimization Tips and Tricks
#1: Use continuous integration and staging environment
#2: Introduce separate swim lanes for different versions
#3: Introduce hot lane for expedite defects
#4: After reproduction write a test case
#5: Always have someone test your code
#6: Measure and improve the flow

50. Leadership Tips and Tricks

51. Leadership Tips and Tricks
#1: Keep the Cloud small and the Live large

52. A retrospective comment:
“Zsolt, can we keep the finished defects on the board? I
feel better when I see how much we finished, while the
new ones keep coming and coming and coming...”

53. Leadership Tips and Tricks
#1: Keep the Cloud small and the Live large
#2: Discuss problems right on the spot

54. 3 4 2
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55. Leadership Tips and Tricks
#1: Keep the Cloud small and the Live large
#2: Discuss problems right on the spot
#3: Provide feedback to the other teams

56. Leadership Tips and Tricks
#1: Keep the Cloud small and the Live large
#2: Discuss problems right on the spot
#3: Provide feedback to the other teams
#4: Rotate people between phases

57. Leadership Tips and Tricks
#1: Keep the Cloud small and the Live large
#2: Discuss problems right on the spot
#3: Provide feedback to the other teams
#4: Rotate people between phases
#5: Weekly face-to-face with everybody

58. Leadership Tips and Tricks
#1: Keep the Cloud small and the Live large
#2: Discuss problems right on the spot
#3: Provide feedback to the other teams
#4: Rotate people between phases
#5: Weekly face-to-face with everybody
#6: Turn off notifications - email, issue tracker

59. We are not quite done yet

60. Idea

61. A good idea makes
a positive difference

62. If the idea is really good, people will follow you for sure
Sasquatch music festival 2009

63. If the idea is really good, people will follow you for sure
Sasquatch music festival 2009

64. If the idea is really good, people will follow you for sure
Sasquatch music festival 2009

65. If the idea is really good, people will follow you for sure
Sasquatch music festival 2009

66. If the idea is really good, people will follow you for sure
Sasquatch music festival 2009

67. What if your idea doesn’t
fit into the big picture?

68. Find this guy...
... and prove him that your idea is really good!

69. Now, we are done ;-)

70. Thank you very much for your attention!
http://zsoltfabok.com me@zsoltfabok.com

71. Sources of the used images:
leaders on the field:
http://carterkellyconsulting.com/lifepoint_leadervisionspirit
factory floor:
http://www.copters.com/trips/rhc2006.html
Miners:
http://www.foreignpolicy.com/articles/2010/05/18/
the_coal_miners_burden?page=ful
hipchat:
http://blogs.atlassian.com/2012/03/meet-hipchat-the-newest-
member-of-the-atlassian-family/
Continuous delivery:
http://www.infoq.com/articles/Continous-Delivery-
Patterns
Cost of delay:
http://agileconsulting.blogspot.com/2011/03/using-cost-
of-delay-functions-to.html