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An introduction to Usability
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Erlend Debast
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An introduction to Usability
1.
Don’t make me
think
2.
3.
Erlend Debast Web designer
at Proximity BBDO erlend.debast@proximity.bbdo.be twitter.com/erlend artueel.be
4.
Us•a•bil•i•ty “... is the
effectiveness, efficiency, and satisfaction with which users can achieve tasks in a particular environment of a product.”
5.
Bringing ease, joy and
fun to the people around us.
6.
Usability is Anger Management
7.
Internet has become
part of our daily lives. Yet, with very poor usability.
8.
4 common situations
& solutions
9.
5 actually
4 common situations & solutions
10.
1 Where the
hell am I
11.
Site logo ★
Is expected “top-left” ★ Clickable, back to home
12.
Near-perfect
13.
Goes back to home
or news?
14.
“Home” ★
Is expected ★ First item in main navigation ★ English terminology is accepted
15.
Home is first
& selected
16.
First item &
selected
17.
Main Navigation ★
Is expected (horizontal) ★ Limit the number of items ★ “Selected” status
18.
Simple & straightforward
19.
Lovely icons
Clearly selected
20.
Sub Navigation ★
Is expected (vertically) ★ Close to main navigation ★ Selected status
21.
Close to main nav
clearly selected
22.
Breadcrumbs ★
Indicates “traveled” path ★ Show site/content hierarchy ★ Alternative way of going “back”
23.
Shows traveled path
24.
Plain & Simple
25.
Language ★
Expected near main navigation ★ ISO Standards (NL-FR-EN) ★ Indicate current language
26.
Top right & selected
27.
top right, but
not selected
28.
2 I can’t
find what I’m looking for...
29.
Typography ★
Difference between titles & paragraphs ★ Links should look like links ★ Use colors & fonts to show importance
30.
Titles orange
links in blue Price in red Meta information in grey
31.
Sans-font
Clear CTA italic for quotes
32.
Copywriting ★
Use keywords for titles (Google loves that too) ★ Match navigation & page titles ★ Avoid duplicate content ★ Group your content, wisely
33.
Keywords as navigation
Selected
34.
Whitespace ★
Use whitespace to create structure ★ More screensize doesn’t mean more content ★ Whitespace is sexy
35.
36.
37.
Search box ★
Expected top-right ★ Average search query is 35 chars
38.
Top right as
exptected
39.
Close the navigation
40.
3 What’s next
please?
41.
Forms ★
Default OS design is expected ★ Different length for each input format ★ Pre-format input fields/data
42.
Where is home?
This ain’t default
43.
this field is
needed Length that matches input
44.
Error recovery ★
Show what the user did wrong ★ Indicate how they can fix the mistake ★ Stop punishing your users ★ Use inline errors with care
45.
Inline errors
Default design
46.
Interactive
inline error Obvious Red color to CTA indicate error
47.
Progress ★
Show a process indicator ★ People love making progress ★ Group your information (obvious vs personal)
48.
3 clear steps
Selected Default design What happens with my info?
49.
4 Where should
I click?
50.
Call to action’s ★
People should know how to join ★ People should know why to join ★ Consistent style for your CTA’s
51.
Consistent style
52.
Consistent style
53.
Consistent
style Color usage baby!
54.
5 The ever-lasting
“above the fold” discussion
55.
Life below the
fold ★ People scroll, yes they do ★ Your lay-out should look “cut” ★ Make your footer usable
56.
37signals
57.
Search as backup
Contact us information
58.
Functional sitemap
Switch language
59.
product Line up
60.
Get to know
your audience
61.
It takes between
2 & 5 people to fix 70% of the most common usability issues.
62.
Share your site
statistics with all the people involved. Not only with marketing.
63.
A usable website
can result in higher ROI
64.
Everyone’s happy!
65.
Erlend Debast Web designer
at Proximity BBDO erlend.debast@proximity.bbdo.be twitter.com/erlend artueel.be
Download now