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Tavsiye Sistemleri
Recommendation Engine

Engin Bodur
Solution Consultant
Smart Insight & Predict Specialist
@enginbodur
VIENNA • LONDON • MUNICH • ZURICH • BERLIN • PARIS • HONG KONG • MOSCOW • ISTANBUL • BEIJING • SINGAPORE • DUBAI
Gündem

1
2 Çeşitleri Nelerdir?
3
4
5

Tavsiye sistemleri nedir?

Neden Tavsiye Sistemleri?
Dikkat edilmesi gerekenler
Örnekler
4 soru

Ne
Zaman

Kim

Ne
NE?

Nasıl
Tavsiye Sistemi Nedir?
Algoritmalar

Collaborative
Filtering

Content-based
Filtering

Davranışsal Filtreleme

İçerik Bazlı Filtreleme
Kişiselleştirimiş İçerik
Forrester Araştırmasına Göre

%15 $$$
%62 !
%2 - %20
Neden Tavsiye Sistemleri?

Son Kullanıcı
Kişiselleştirilmiş ürün görür
Kolay satın alır

Sağlayıcı
Satışları artar
Kaliteli zaman geçirtir
Geri plandaki ürünleri satar

Ürünü kolay bulur
Yeni ürün keşfeder

Müşteri bağlılığı yaratır
Müşteri kaybetme oranı düşer
Dünyadan Veriler
Internet Retail 500 Listesi
ilk 25 şirketin tamamı tavsiye sistemleri kullanıyor

Amazon
anasayfasının %70’i tavsiye ürünleri

Pazarlama ekipleri
zamanlarının %25’ini ürün seçmek için harcıyor
Sınırları zorlamak!

Toplam Satış

%300

Geri Dönüş Oranı

%150

Sepet Ortalaması %50
Widget çeşitleri

Personal

Related

Also
Bought

Cart
Personal
Algoritma müşterilerin ilgilendiği ürünleri göstermemize yarar

+8% tıklama oranı (CTR)
+2.4% satış artışı

PERSONAL
Related
Algoritma üst ve çapraz satış imkanı sunar

+%10 tıklama oranı (CTR)
%4 - %10 satış getirisi

RELATED
Also Bought
Algoritma üst satış imkanı sunar

+%3 tıklama oranı (CTR)
%1 satışların getirisi

ALSO
BOUGHT
Cart
Algoritma üst ve çapraz satış imkanı sunar

%2 - %3 ek ciro getirisi
%4 ek satış getirisi

CART
Bana uyar mı?

500 000+ Sayfa Görüntüleme
1000+ Ürün
Ürün karşılaştırma
Private Shopping
Kupon siteleri
Nasıl Kullanılmalı?
Neler Yapmalı?

1Az ama öz ürün gösterin

2Üst & Çapraz satışa yönlendirin
3İşe yaramayacak ürünleri
göstermeyin
Neler Yapmalı?

4Ürünleri birleştirip indirimler yapın
5Süreli kampanyalar yapın
6Testler yaparak en çok kazandıran değişkenleri kullanın
Teknik İşleyiş
Predict Data
Toplama Script’leri
E-Ticaret
sitesi
Tavsiye widget’ları

Web Extend

eMarketing Suite

E-Posta Ürün
Tavsiye
widget’ları

emarsys Predict
Algoritması
Kullanıcıların Eşleştirilmesi
Üye
Kayıt

anonymous
unique id
Üye Kayıt

Login

anonymous
unique id
Login

Eposta
tıklama

Link
(E-Posta’dan
Gelen linke tıklama)
Apple - AppStore
Apple - iTunes
Grooveshark
Facebook
Twitter
LinkedIn
Just Eat – E-posta
Netflix
Lidyana
FreshDirect
Amazon – E-posta
Amazon
Amazon
Amazon
Amazon Predictive Shipping
Trafiğinin Önemi
Trafiğin Önemi
Teşekkürler
Teşekkürler

VIENNA • LONDON • MUNICH • ZURICH • BERLIN • PARIS • HONG KONG • MOSCOW • ISTANBUL • BEIJING • SINGAPORE • DUBAI

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Tavsiye sistemleri enginbodur