Douglas Jackson are a specialist call centre recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre, Customer Experience, Resource Planning and Customer Service markets. We specialise in recruiting for Director, Head of Department, Managerial and Analyst appointments within call centres, contact centres and customer service departments. Douglas Jackson offer call centre recruitment solutions across sales and service, front and back office operations, resource planning, customer experience, management information, dialler and analyst positions, covering the whole of the UK, International and Offshore locations. We work with a variety of organisations, including; blue chip call centres, customer service departments, outsourcers and independent or owner managed organisations.

2. Why Douglas Jackson
• Our consultants have in excess of 80 years combined recruitment
experience
• We have a well established, continually growing network gathered
over the last 5 years recruiting solely within the Customer Service
& Contact Centre industry
• We will bring a professional, insightful and honest, consultative
approach to your recruitment needs
• We have successfully recruited for FTSE 100 companies, Blue
Chip organisations and privately held Limited businesses across;
Finance, Telco, Travel, Insurance, FMCG, Utilities, Retail, Not For
Profit and the Service sector
• We will search & select the best possible shortlist for each role we
are assigned within agreed timeframes

3. Recruitment for:
Levels of Positions For the Following Functions
• Directors • Call Centres & Contact Centres
• Customer Services
• Heads of Department
• Resource Planning
• Managers • Customer Experience
• Analysts • Training
• Quality & Compliance
• Complaints/Customer Relations
• Business Intelligence &
Management Information
• Dialler/Data Management
• Business Development
• Client Services & Account
Management

4. Recruitment Solutions offered:
• Contingency Recruitment
• Retained Executive Search & Selection
• International Recruitment Services
• Industry Benchmarking, Advice & Salary Surveys

5. Social Media & Networks
Over 15,000 Industry contacts listed on our Database. Register
for Douglas Jackson Job Alerts at www.douglas-jackson.com
Douglas Jackson Consultants have over 3,500 1st
connections on LinkedIn
Douglas Jackson Community Groups = 5000+ Members
Like us & follow Careers on and
on Facebook for News & Industry Articles
Over 300 YouTube views of our Videos in
less than 3 months
Just short of 600 followers as of Nov 2011 and still
growing
Join us on our Google+ Business Page & be part
of our Circles

6. Identification & Attraction Methods
In addition to our own Database, Social Media, Advertising on all
major job boards and usage of online candidate databases, to identify
and attract individuals, we also utilise every other opportunity open to
us to develop our network. This ensures that our industry knowledge
is the very best it can be and our partners receive creative, innovative
solutions and access to the very best of talent across the contact
centre industry. These opportunities include but are not limited too:
• Attending industry networking events, seminars and
conferences such as Customer Contact Planning, European
Customer Experience World and Call Centre Expo
• Judging at the National Sales, the Customer Service Training
and Customer Experience Awards
• Members of the Professional Planning Forum
• Utilising relationships with industry bodies, taking part in
Industry Webinars and networking groups & forums

7. Contact Us to Learn More
Please contact Douglas Jackson to
learn more about how we can help
and support you across Contact
Centre & Customer Service
Recruitment.
We look forward to working with
you.
Call: 0845 6209720
Mail: mail@douglas-jackson.com
Web: www.douglas-jackson.com