1. DRUCKER CHAPTER 7 DISCUSSION QUESTIONS
1) Each knowledge worker must think & behave like a what?
2) What one word exemplifies Drucker's thoughts on what
makes a truly great CEO?
3) According to Drucker, what 3 characteristics are unique to
a CEO?
4) In the story box on page 248 Frances Hesselbein, CEO of
The Girls Scouts, states that "leadership is a matter of how to
be, not how to do." What does she mean?
5) How did Frank Weise, CEO of Cott Beverage, import his
personality on the company when he took over? (Story box
starting on page 251.)
6) How did Richard Block, president of AGI, have an impact
on the actions of the company after touring the company's
largest plant in Melrose Park, Illinois? (Story box on page
256.)
7) What does Drucker mean by, "Each of us is a CEO?"
2. “CEO’S HAVE WORK OF THEIR OWN. IT IS WORK ONLY
CEO’S CAN DO, BUT ALSO WORK WHICH CEO’S MUST DO.
EACH KNOWLEDGE WORKER MUST THINK & BEHAVE LIKE
A CHIEF EXECUTIVE OFFICER.”
3. CHIEF EXECUTIVE OFFICER
TYPICALLY THE HIGHEST-RANKING CORPORATE OFFICER
(EXECUTIVE) IN CHARGE OF TOTAL MANAGEMENT OF A
CORPORATION/COMPANY/ORGANIZATION/AGENCY,
REPORTING TO THE BOARD OF DIRECTORS.
WHAT QUALITIES MUST SUCCESSFUL CEO’S POSSESS?
4. DRUCKER’S CHARACTERISTICS UNIQUE TO A CEO
1) VISIONARY
-MUST HAVE A BROAD FIELD OF VISION.
2) SYMBOLIC
-MUST REPRESENT THE ORGANIZATION’S CHARACTER &
PERSONALITY.
3) INFLUENTIAL
-MUST BE ABLE TO INFLUENCE
PEOPLE, INDIVIDUALLY & COLLECTIVELY.
5. ARE YOU AND YOUR BOSS/MANAGER COMPATIBLE?
THERE ARE 4 CATEGORIES OF MANAGERS.
WHICH ONE WORKS BEST FOR YOU?
7. BOSS TYPE: THE PERFORMER
-AN EXTROVERT WHO THRIVES UNDER PRESSURE.
-VERY COMFORTABLE TAKING CENTER STAGE, WHETHER IT BE IN THE BOARD
ROOM, AT A CLIENT DINNER OR AROUND THE WATER COOLER.
PROS:
-KEEPS THE OFFICE ATMOSPHERE FUN & LIVELY
-VERY GOOD AT READING OTHERS & MAKING THEM FEEL AT EASE
CONS:
-MAY TRY TO “JUMP IN” AND HELP YOU DURING A PRESENTATION OR MEETING
-PREFERS TO LEAVE THE DETAILS TO SOMEONE ELSE
MOST COMPATIBLE EMPLOYEES:
-DETAIL ORIENTED PLANNERS
9. BOSS TYPE: THE DREAMER
-WHETHER IT BE FINDING WAYS TO GENERATE BIGGER PROFITS OR
NEW PRODUCT LINES THIS PERSON IS GREAT AT COMING UP WITH
NEW, CREATIVE IDEAS
PROS:
-ALWAYS WILLING TO PUSH THE ENVELOPE & INNOVATE
-INSPIRES OTHERS WITH THEIR ENTHUSIASM
CONS:
-DOES NOT ALWAYS CONSIDER THE LOGISTICS NEEDED TO TURN
BIG IDEAS INTO REALITY
-IS READY TO MOVE ON TO ANOTHER PROJECT BEFORE THE LAST
ONE IS COMPLETE
MOST COMPATIBLE EMPLOYEES:
REALISTS WITH VISION
11. BOSS TYPE: THE CHEERLEADER
-THINKS EVERYTHING THAT HIS/HER EMPLOYEES DO IS WONDERFUL, OR
AT LEAST THAT IS WHAT HE/SHE TELLS THEM
PROS:
-HELPS BOOST CONFIDENCE ABOUT SKILLS & POTENTIAL
-DOES NOT WALLOW IN DIFFICULTIES OR OBSTACLES & KEEPS MORALE
HIGH
CONS:
-HIDES MORE CRITICAL FEEDBACK THAT COULD HELP YOU LEARN YOUR
JOB BETTER
-DOES NOT PREDICT POTENTIAL DIFFICULTIES & PLAN FOR THEM
MOST COMPATIBLE EMPLOYEES:
-INDEPENDENT WORKERS WHO DON’T REQUIRE A LOT OF HAND-HOLDING
OR SPECIFIC DIRECTION TO DO THEIR JOB WELL
13. BOSS TYPE: THE SUPER ACHIEVER
-ANOTHER SPREADSHEET. MORE MEETINGS. TIGHTER DEADLINES.
-THEY’RE HAPPY TO HUSTLE & KEEP THE BUSINESS COMING IN
PROS:
-HELPS INCREASE EVERYONE’S EARNINGS BY ATTRACTING CUSTOMERS
-IS CONFIDENT THAT ANYTHING IS POSSIBLE
CONS:
-CAN LACK REALISTIC EXPECTATIONS ABOUT DEADLINES &
DELIVERABLES
-HAS A HARD TIME SETTING BOUNDARIES WITH CLIENTS
MOST COMPATIBLE EMPLOYEES:
-GOOD COMMUNICATORS WHO AREN’T AFRAID TO PUSH BACK,
ESPECIALLY WHEN THEY THINK TAKING ON ADDITIONAL WORK MIGHT
