Reference interview

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Reference interview

  1. 1. 26 February 2005<br />CULLB401A: Contribute to client access to information<br />1<br />Reference Interview<br />
  2. 2. Reference Interview<br />A reference interview is the exchange between a librarian and a reader to communicate, refine or clarify a reference enquiry <br />It may be <br />Email<br />Chat<br />Face to face<br />26 February 2005<br />CULLB401A: Contribute to client access to information<br />2<br />
  3. 3. Purpose of Reference Interview<br />Library staff conduct a reference interview in order to:<br />Determine the information needs of the client<br />Assist the client to locate the required information quickly<br />Enable the library staff to assess the client’s library skills<br />Explain the library’s resources and the services if required<br />26 February 2005<br />CULLB401A: Contribute to client access to information<br />3<br />
  4. 4. Client interaction skills<br />Determine an appropriate level of interaction<br />Interview clients to establish their needs<br />Explain procedures for accessing information<br />Provide information in a language and format appropriate for the client’s needs<br />Obtain feedback on the appropriateness of the information supplied<br />26 February 2005<br />CULLB401A: Contribute to client access to information<br />4<br />
  5. 5. Steps in a Reference Interview-1 <br />Find out what information the client wants:<br />The client might carefully explain what he or she wants but in many cases clients use an indirect approach<br />26 February 2005<br />CULLB401A: Contribute to client access to information<br />5<br />
  6. 6. Steps in a Reference Interview-2 <br />Ask the client to clarify the topic.<br />You must avoid misunderstanding over the meaning of the question<br />Clarify the meaning of words<br />Clarify the context<br />26 February 2005<br />CULLB401A: Contribute to client access to information<br />6<br />
  7. 7. Requests to confuse<br />Statistics on rape around Ballarat<br />Rape is also a local name for canola<br />Everything you have about Whales ( Wales)<br />Information about Curtin<br />John Curtin, Curtin University<br />Information about Archibald Leach<br />Archibald Leach (real name of Cary Grant).Archibald Leitch (designer of virtually every pre-war British football ground).<br />
  8. 8. Steps in a Reference Interview-3 <br />Repeat or paraphrase the question to ensure you know what is the client means.<br />“ Archibald Leach, so that would be Cary Grant you are interested in”<br />Better to risk being wrong in the beginning than waste hours looking for the wrong thing<br />26 February 2005<br />CULLB401A: Contribute to client access to information<br />8<br />
  9. 9. Steps in a Reference Interview-4 <br />Try to find out what the client already knows and what sources (if any) have been consulted.<br />Ask why the client wants to know but be tactful as some clients feel this is an invasion of their privacy<br />26 February 2005<br />CULLB401A: Contribute to client access to information<br />9<br />
  10. 10. Steps in a Reference Interview-5 <br />Develop a search strategy<br />The strategy will depend on the topic, the level of detail required and the resources available.<br />Try to be innovative and tailor strategies to individual needs, not just use resources with which you feel familiar<br />Treat every reference enquiry as an excuse to expand your own knowledge<br />26 February 2005<br />CULLB401A: Contribute to client access to information<br />10<br />

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