The Georgia Crisis & Access Line has been featured in Business Week and State News and has been honored by SAMHSA, NAMI\’s Grading the States Report, NASMHPD, CARF\’s Promising Practices, the Council of State Governments 2008 Innovation Award, and a finalist for the Harvard 2009 Innovations in American Government Award.

1. Georgia Crisis & Access Line (GCAL)
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David W. Covington, LPC, MBA, COO & Chief Executive Officer (2002-2009)

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4. 16 Ideas for Improving Government Services
Crisis & Access Line, State of Georgia (June 2009)
2009
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8. NAMI
2009
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23. The most important processes in behavioral health
organizations depend on people. Automating interactions
among these caring professionals can dramatically improve
how the process of the services functions, increase its
efficiency and lower its error rate. Using software and business
solutions that support this human workflow optimize positive
outcomes, which maximize recovery and resiliency.
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24. We have introduced a
new generation crisis
center utilizing
individualized software
solutions that empower
our direct
staff, supervisors, manag
ers, funding agencies
and those who utilize
our crisis services. A
suite of specially
designed applications
provide real-time
“actionable intelligence,”
as well as
coaching, prompts and a
wealth of information at
your fingertips.
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25. With the stigma that goes with mental illness in our
society, even today, it is hard to make that first step to pick
up the ‘400-pound’ phone. The Georgia Crisis & Access
Line works to make accessibility of care as easy as
possible.
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26. These high-tech solutions empower staff to provide
faster, friendlier and easier services. Our supervisors use support
tools to verify quality and improve speed. We report these
outcomes, and see transparency as critical in operating as a
good steward of public funds.
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27. State of Georgia Government
COMMISSIONER FRANK BERRY
GEORGIA DEPARTMENT OF BEHAVIORAL HEALTH
AND DEVELOPMENTAL DISABILITIES
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