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Social Network Analysis for Telecoms

by on Apr 06, 2010

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A major North American telecom sought to identify factors driving customer churn. We applied social network analysis over several billion call records. We found that customers with a cancellation in ...

A major North American telecom sought to identify factors driving customer churn. We applied social network analysis over several billion call records. We found that customers with a cancellation in their frequent calling network churned at twice the monthly rate.

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http://blog.tmcnet.com 1174
http://www.dataspora.com 133
http://dataspora.com 75
http://www.slideshare.net 38
http://www.techgig.com 19
http://localhost 13
http://192.168.1.60 7
http://geniict13.goodfolk.co.nz 7
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http://www.proventz.com 2
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    1 year ago
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  • HassanKatanani Hassan Katanani at TelecomYou! Hello Dataspora,
    Thank you for your Post, it is relay interesting , Now you can share your posts with more than 45,000 telecom pro world wide on TelecomYou! Community and jobs 'For Free' .
    Join now and share your knowledge : www.telecomyou.com ,and we will feature it as part of the week top content at home page and in the newsletter as well.

    if you have any question please feel free to contact me directly hk@telecomyou.com

    Best Regards
    TelecomYou! Team
    2 years ago
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  • onehappyguy FitBlar Mit, IT at VN sorry I am a complete statistics clueless, on slide 12 how is '3' the median? 2 years ago
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  • TiqChapa108 TiqChapa108 Just the beginning of using data to target telecom users 3 years ago
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  • jheld3 John Held, Director at Alvarez and Marsal Great presentation; I wish I could have been there live. Two follow-on questions:
    -armed with predictions on likely churn, what is the next step? How successful can telcos become to retain these customers? After all, if they can predict churn, but still not retain customers, the exercise is academic.
    -How prevalent are SNA analysis methods @ major telcos today? My impression talking to Tim Manns of Optus is that these techniques are still emergent. Your opinion?
    John Held
    3 years ago
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Social Network Analysis for Telecoms Social Network Analysis for Telecoms Presentation Transcript