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HURDLE 
BUSTERS 
HOW TO: 
Functionally Strategize 
and Use Twitter 
for business growth 
Chelsea Dygert 
#StartupPhoenix
Create Context 
Name 
What do you do / working on 
How did you hear about Eureka / My talk
Use twitter to find & engage your 
TRIBE 
“A tribe is a group of people 
connected to one another, 
connected to a leader, 
and connected to an idea. 
A group needs only two things to be a tribe: 
a shared interest and a way to communicate.” 
― Seth Godin, Tribes: We Need You to Lead Us 
#ConsuultMent
Social Media Rules 
#StartupPhoenix 
● Every social site has a culture - 
understand, engage, innovate 
● Everything has balance. 
● USE the Content Rules: 
○ 20% rule: Only 1 of 5 posts should be self-promotion 
○ LESS on twitter 
● Make sure profile / content, and contest matches business. 
○ if you wouldn’t do it offline, don’t do it online 
● Strategize, PLAN & AUTOMATE
What is Twitter 
● The hallway chat of all social media 
● Microblogging site 
● Created in 2006 
● Went Public in Nov 2013 
○ (opened @ $26, closed at $44.90, now @ $44.99) 
● 140 characters OR LESS. 
● Quickest way to communicate & break news 
● 676 million users 
● 115 active monthly 
● Even those who don’t tweet log on (40%) 
● Reverse Chronological Newsfeed 
Twitter Demographics BY COUNTRY
THE RULES: 
● Don’t Overuse. Everything has balance. 
○ Jimmy & Justin #Hashtag skit 
● Each platform needs to match CULTURE of each platform 
● Don’t use handles, hashtags blindly. Research (right within twitter). 
○ Don’t hijack hashtags unless CERTAIN you’re using appropriately / assisting the 
conversation (google “hashtag fails” - Susan Album Party) 
● RESPOND - by showing them “you saw them” 
○ Follow them, favorite or retweet something of theirs, or reply 
● Have same profile photo (as G+, Insta, Meetup, etc)
Let’s get Started 
BASIC Tweet 
Glad to be at EurekaLoft at the ScottsdaleLibrary today talking about 
twitter for biz 
1) Send a tweet 
2) Find me on twitter & take some action 
BASIC Actions: 
● Reply 
● Retweet 
● Favorite 
● More
General Tweeting 
Everything has balance. 
● Tweet-writing Checklist 
○ Make statement (No need for full sentences) 
○ Add any tags possible (cross promote) 
○ Add 1-3 useful hashtags 
○ Re-read for conciseness, spelling, readability 
● Write tweet. Save as draft. Research the handles & Hashtags. Tweet 
● Give some updates. short. sweet. 
○ Shows people that were THERE you’re engaging 
○ Providing people NOT there useful info 
Optimize your twitter. Be retweetable: http://blog.wishpond.com/post/56542607344/52-methods-how-to-get-your-tweets-retweeted
Let’s try again... 
Proper cross-promotion tweet 
- with twitter checklist 
Talking #Twitter at @ScottsdaleReads #EurekaLoft was a success! 
#Meetup #SocialMedia #ConsultMent 
1) Go “favorite it” 
2) Write a tweet yourself, about RIGHT NOW! 
--Use Checklist
Common Mistakes 
● Speaking ONLY to one person (and your dual friend) 
○ When putting their twitter handle FIRST, it only SHOWS to you, them, and those 
that follow you both 
■ Use text (or a period “ . “) before a name to keep it public 
■ @joshoff was engaged & had great ideas about #Twitter @ScottsdaleReads! Thx 
■ SHOULD BE: .@joshoff was engaged & had great ideas about #Twitter 
@ScottsdaleReads! Thx 
● WTF are you tweeting about... 
○ tweeting things that don’t make sense or have purpose. 
○ See awesome example #4 
● Cheesy DMs. Please. Dont. 
○ Thanks for following me on Twitter. Visit my blog here http//:LookImSoInpersonal.com 
● Using full URLS. Google can still read them. You just look out of touch. 
○ goo.gl Bit.ly etc.
More Tweeting 
Replying 
1) Create reply that is DIRECT to the person 
2) Create reply that you’d want ALL twitter followers 
to see (use a . before the twitter handle)
Common Mistakes pt 2 
● ONLY using schedulers to tweet out… Balance PPL Balance... 
○ Doesn’t show full photos (only photos, videos & GIFs posts THROUGH twitter app or website 
will show full sized) 
○ Full photos get 150% more retweets than tweets without photos 
● Auto-favoriting (using a software to auto-favorite) 
○ People can now see the things you’ve favorited. Do it genuinely 
○ And twitter is now “forbidding” it 
● Not looking at your twitter analytics. 
● Inefficient Retweeting 
○ Sometimes copy & pasting using RT or MT (modified tweet) is better 
○ A direct retweet DOES NOT allow for replying. Sometimes stifles conversation 
○ Let’s try it: 
Deep dive: http://www.socialmediaexaminer.com/7-twitter-marketing-tips/#more-67789
Strategy 
Twitter is best used when integrated to enhance other marketing strategy 
Don’t get lost in TACTICS. Focus on goals (that drive strategy) 
Content marketing 
Don’t just use to push / promote content. 
Test TYPES of content 
Ask questions, get feedback, engage in convos 
Maybe be controversial 
Event / News Engagement 
Use current activities / events to find / reach a tribe 
Brand Building 
This is another way for new tribe members to get a “First Impression” of you… 
Handle, profile / header photo, voice / wording, humor (or lack), conversation, 
community engagement
When… Define Goals & Decide 
● Goal = WHY are you using social media 
● Make sure there is a general purpose 
○ Cross promote 
○ Give tribe reason to engage with you 
○ Reach into a new crowd 
○ Measure
Tools & Tips 
Research, Research, Research 
Promote - use it, cross promote it, pay it 
Engage - with others, events, news, trending, 
Monitor - search it, board it, cross-check it 
Innovate - cool twitter headers, fun hashtags, Event hashtagging, Q&As 
Use: 
Tweetdeck 
Hashtagify.me 
Tagboard 
Others 
Automation: 
Buffer, Hootsuite, Spout Social, Google calendar
TO DO 
A) Join: Meetup.com/Eureka-Scottsdale 
B) November: 
1) Creating FB contests, dos / don’ts & execution?? 
2) Running Facebook Ads? 
3) Holiday Marketing? 
4) -LInkedIn & Blogging ** suggested 
C) First of the year 
5) Mobile App promotion 
6) 
What do you want to hear about? Write down or email me: 
Hashtags, Facebook Contest, Twitter, Pinterest, Blogging, Wordpress, 
Instagram, Graphics help, iPhone tips, creating a website, email 
campaigns, OTHER CONTENT
Connect: 
Chelsea Dygert 
Dygert #ConsultMent 
Chelsea@DygertConsultMent.com 
@cimforgiven 
at Local coffee shop 
#StartupPhoenix

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HOW TO: Functionally use twitter for business

  • 1. HURDLE BUSTERS HOW TO: Functionally Strategize and Use Twitter for business growth Chelsea Dygert #StartupPhoenix
  • 2. Create Context Name What do you do / working on How did you hear about Eureka / My talk
  • 3. Use twitter to find & engage your TRIBE “A tribe is a group of people connected to one another, connected to a leader, and connected to an idea. A group needs only two things to be a tribe: a shared interest and a way to communicate.” ― Seth Godin, Tribes: We Need You to Lead Us #ConsuultMent
  • 4. Social Media Rules #StartupPhoenix ● Every social site has a culture - understand, engage, innovate ● Everything has balance. ● USE the Content Rules: ○ 20% rule: Only 1 of 5 posts should be self-promotion ○ LESS on twitter ● Make sure profile / content, and contest matches business. ○ if you wouldn’t do it offline, don’t do it online ● Strategize, PLAN & AUTOMATE
  • 5. What is Twitter ● The hallway chat of all social media ● Microblogging site ● Created in 2006 ● Went Public in Nov 2013 ○ (opened @ $26, closed at $44.90, now @ $44.99) ● 140 characters OR LESS. ● Quickest way to communicate & break news ● 676 million users ● 115 active monthly ● Even those who don’t tweet log on (40%) ● Reverse Chronological Newsfeed Twitter Demographics BY COUNTRY
  • 6. THE RULES: ● Don’t Overuse. Everything has balance. ○ Jimmy & Justin #Hashtag skit ● Each platform needs to match CULTURE of each platform ● Don’t use handles, hashtags blindly. Research (right within twitter). ○ Don’t hijack hashtags unless CERTAIN you’re using appropriately / assisting the conversation (google “hashtag fails” - Susan Album Party) ● RESPOND - by showing them “you saw them” ○ Follow them, favorite or retweet something of theirs, or reply ● Have same profile photo (as G+, Insta, Meetup, etc)
  • 7. Let’s get Started BASIC Tweet Glad to be at EurekaLoft at the ScottsdaleLibrary today talking about twitter for biz 1) Send a tweet 2) Find me on twitter & take some action BASIC Actions: ● Reply ● Retweet ● Favorite ● More
  • 8. General Tweeting Everything has balance. ● Tweet-writing Checklist ○ Make statement (No need for full sentences) ○ Add any tags possible (cross promote) ○ Add 1-3 useful hashtags ○ Re-read for conciseness, spelling, readability ● Write tweet. Save as draft. Research the handles & Hashtags. Tweet ● Give some updates. short. sweet. ○ Shows people that were THERE you’re engaging ○ Providing people NOT there useful info Optimize your twitter. Be retweetable: http://blog.wishpond.com/post/56542607344/52-methods-how-to-get-your-tweets-retweeted
  • 9. Let’s try again... Proper cross-promotion tweet - with twitter checklist Talking #Twitter at @ScottsdaleReads #EurekaLoft was a success! #Meetup #SocialMedia #ConsultMent 1) Go “favorite it” 2) Write a tweet yourself, about RIGHT NOW! --Use Checklist
  • 10. Common Mistakes ● Speaking ONLY to one person (and your dual friend) ○ When putting their twitter handle FIRST, it only SHOWS to you, them, and those that follow you both ■ Use text (or a period “ . “) before a name to keep it public ■ @joshoff was engaged & had great ideas about #Twitter @ScottsdaleReads! Thx ■ SHOULD BE: .@joshoff was engaged & had great ideas about #Twitter @ScottsdaleReads! Thx ● WTF are you tweeting about... ○ tweeting things that don’t make sense or have purpose. ○ See awesome example #4 ● Cheesy DMs. Please. Dont. ○ Thanks for following me on Twitter. Visit my blog here http//:LookImSoInpersonal.com ● Using full URLS. Google can still read them. You just look out of touch. ○ goo.gl Bit.ly etc.
  • 11. More Tweeting Replying 1) Create reply that is DIRECT to the person 2) Create reply that you’d want ALL twitter followers to see (use a . before the twitter handle)
  • 12. Common Mistakes pt 2 ● ONLY using schedulers to tweet out… Balance PPL Balance... ○ Doesn’t show full photos (only photos, videos & GIFs posts THROUGH twitter app or website will show full sized) ○ Full photos get 150% more retweets than tweets without photos ● Auto-favoriting (using a software to auto-favorite) ○ People can now see the things you’ve favorited. Do it genuinely ○ And twitter is now “forbidding” it ● Not looking at your twitter analytics. ● Inefficient Retweeting ○ Sometimes copy & pasting using RT or MT (modified tweet) is better ○ A direct retweet DOES NOT allow for replying. Sometimes stifles conversation ○ Let’s try it: Deep dive: http://www.socialmediaexaminer.com/7-twitter-marketing-tips/#more-67789
  • 13. Strategy Twitter is best used when integrated to enhance other marketing strategy Don’t get lost in TACTICS. Focus on goals (that drive strategy) Content marketing Don’t just use to push / promote content. Test TYPES of content Ask questions, get feedback, engage in convos Maybe be controversial Event / News Engagement Use current activities / events to find / reach a tribe Brand Building This is another way for new tribe members to get a “First Impression” of you… Handle, profile / header photo, voice / wording, humor (or lack), conversation, community engagement
  • 14. When… Define Goals & Decide ● Goal = WHY are you using social media ● Make sure there is a general purpose ○ Cross promote ○ Give tribe reason to engage with you ○ Reach into a new crowd ○ Measure
  • 15. Tools & Tips Research, Research, Research Promote - use it, cross promote it, pay it Engage - with others, events, news, trending, Monitor - search it, board it, cross-check it Innovate - cool twitter headers, fun hashtags, Event hashtagging, Q&As Use: Tweetdeck Hashtagify.me Tagboard Others Automation: Buffer, Hootsuite, Spout Social, Google calendar
  • 16. TO DO A) Join: Meetup.com/Eureka-Scottsdale B) November: 1) Creating FB contests, dos / don’ts & execution?? 2) Running Facebook Ads? 3) Holiday Marketing? 4) -LInkedIn & Blogging ** suggested C) First of the year 5) Mobile App promotion 6) What do you want to hear about? Write down or email me: Hashtags, Facebook Contest, Twitter, Pinterest, Blogging, Wordpress, Instagram, Graphics help, iPhone tips, creating a website, email campaigns, OTHER CONTENT
  • 17. Connect: Chelsea Dygert Dygert #ConsultMent Chelsea@DygertConsultMent.com @cimforgiven at Local coffee shop #StartupPhoenix