About Advanced IT service management practitioner with 10+ years process design and improvement, ITSM tool implementations and strategy. Strong advocate of good practices, obsessed with ITIL, COBIT, MOF, Six-Sigma, ISO and other quality management standards. Expertise in developing user adoption of ITIL practices through simplified training, documenting wiki pages instead of stuffy manuals, and putting the human element into sharing and collaborating. Highly skilled administrator within multiple ITSM products (Remedy, Service Manager, Service-Now, FrontRange ITSM)
- Implemented and upgraded BMC Remedy on multiple occasions
- Implemented Microsoft System Center Service Manager...