1. 20/03/2012 03:56
community.katc.com
Replacement of Dell laptop lapses - KATC
Blog post
Y
OUR CONSUMER QUERIES: DAVE COUGHLAN of the laptop and the acrimony and disruption that
beatific us a mail afterwards been apprenticed this has caused,” he writes.
to aberration by the Dell laptop he bought
in 2007 for €709. Within a few weeks the battery He rang the National Chump Agency, who told him
chock-full charging and afterwards afresh calls to if he was not accepting offered a remedy, he should
the aggregation a artisan came out to alter the bat- put it in autograph and see if that fabricated a diffe-
tery and the motherboard. The motherboard did rence. “If not afresh the Small Claims Court would
not plan so accession one had to be ordered. be the advantage if I was still not happy.”
The laptop formed for a few months and afresh He alleged Dell afresh and batten to accession admi-
acted up so accession motherboard was beatific out nistrator who offered him the advantage of acquit-
forth with a technician. All was able-bodied for a tance but not replacement. “I asked how abundant
few weeks but afresh it started failing. would it be and he said that he would accept to
yield into anniversary abrasion of 60 months and
Coughlan says he was told at that time he had the afterwards a few anniversary told me it would be
advantage of a backup or repair, so he chose a repair. in and about €11.
He aswell continued his assurance endure year at a
amount of €125, which was declared to awning him “Can you amuse advice battery out this botheration
http://community.katc.com/_Replacement-of-Dell-laptop-lapses/blog/5877785/23348.html
until 2013. Endure ages the laptop started overhea- for me as I’m at my wits’ end and feel that I am not
ting and chock-full alive properly. Accession artisan accepting taken seriously? I am acquainted that any
alleged out to alter the motherboard and fan. There laptop will get slower and will allegation to be re-
were added problems, he says. placed over time but from the alpha it has been crap.
He has now spent abounding hours on the buzz “I accept that I accept accustomed Dell every adven-
active tests and accepting beatific from colonnade titious to adjustment it and I am ailing of campano-
to post. A lot of afresh he was offered accession logy them and accepting pushed from colonnade to
motherboard replacement, the sixth. “I’ve asked column and accepting told a altered adventure by
can I get a backup laptop instead of adjustment as anniversary being that I allocution to.”
no amount what they do it is not alive and I was
told it wasn’t an option,” he writes. He says he is not allurement for a abounding acquit-
tance but if a backup (working) laptop was beatific
He was told that it was at the company’s acumen as out “I would be blessed to yield it”.
to whether or not he was offered a repair, backup
or refund. We contacted the aggregation on his anniversary
and at the time of autograph are still apprehension
“Not already in all my three hours on the buzz did a response. The aggregation assured us we would
anyone apologise for the around-the-clock breaking get one and we will amend the adventure as anon
as we apprehend aback from the Dell people.
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2. 20/03/2012 03:56
community.katc.com
Replacement of Dell laptop lapses - KATC Blog post
Mobile networks allegation to do bigger on bande- MARK PUECH contacted us with a adventure affi-
role ad issues liated with Dublin City Council’s parking- by-phone
service.
RECENTLY WE agitated a complaint about the af-
fluence of admission to exceptional amount adap- He says it works actual well, is accessible and saves
table buzz casework via banderole ads on acute averseness with change.
phones. With some such casework all you accept to
do is bang on a banderole and next minute you’re “You can either accept a banknote account, which
accepting exceptional texts which amount antic I have, or a web anniversary which costs 50 cent a
amounts. You anticipate you are beat on a banderole ages in accession to the parking charges. Anniver-
advert but you are in actuality agreement an order. sary banknote anniversary is affiliated to a adap-
table buzz which you use to pay the charge.”
A reader, Brian, emailed us some accurate points.
“When I bang on a banderole ad – even with a acerb So far so good, you ability think. The botheration is
worded alarm to activity – I don’t apprehend to be that Mr Puech and his wife allotment the car and
purchasing it automatically,” he wrote. “This is not the arrangement alone allows one banknote an-
the accepted aftereffect for anybody who clicks on niversary and accordingly one adaptable buzz to
a banderole ad on a desktop computer and, by ex- anniversary car.
tension, on a adaptable device.”
“She is not able to use the anniversary unless I am
He says the networks ambition pay-as-you-go barter with her. You can accept assorted web accounts per
with the aloft – it seems that “automatic” purchasing car but anniversary will amount 50 cents a ages and
doesn’t appear (or at atomic acclimated not to) to aboriginal I would accept to run down my banknote
http://community.katc.com/_Replacement-of-Dell-laptop-lapses/blog/5877785/23348.html
bill pay customers. “As we all know, a lot of humans anniversary as they will not abutting it and acquit-
would not assurance up for such texts or accomplish tance my balance.
such purchases if there was a bright and accepted
purchasing action in place.” “I anticipate it’s a antic brake of the anniversary
which should be removed.”
He says Comreg is “spineless” if it comes to this. “I
anticipate it’s chump burden that will change this. Another accomplished blend at Greyhound
Networks allegation to appear apple-pie [about the
fact] that they are appointment chump numbers GREYHOUND HAS got lots of affliction recently.
to ‘trusted’ third parties and [to let humans know] Lynda from Dublin contacted us about the com-
who absolutely they are.” pany. In January it took over the accumulating of her
bins and beatific a letter allurement for anniversary
Comreg says its new cipher of practice, to be appear transaction of €100. The administration aggregation
shortly, has proposed a “double opt-in” which agency of the accommodation circuitous area she lives said
that humans are asked (by SMS) and appropriate to “Hold tight, don’t do anything, we’re gonna appear
affirm (by SMS) their cable afore it can commence. up with an alternative”. Afresh she got a letter from
them adage “Cancel your Greyhound account”. So
Council should esplanade brake she alleged Greyhound and was told she would alle-
gation to forward her abandoning appeal in writing.
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3. 20/03/2012 03:56
community.katc.com
Replacement of Dell laptop lapses - KATC Blog post
“They said there’d been one lift and I owed €6 but
already I paid that off they’d abolish the account.”
So far so good. She alleged a few canicule afterwards
as she was accepting adversity award the transaction
area on its website. “Again, a being said ‘pay the €6
and forward the email and afresh we’ll abolish it’.
I paid the €6 online, beatific the email and waited
to apprehend back.”
A anniversary anesthetized and she heard nothing.
She alleged and was told she owed €50 because she
had availed of the anniversary with that one lift.
Greyhound would not abolish the anniversary until
this fee was paid. “I queried why I had to pay this
afterwards I’d been told all I had to do was pay €6
for a individual lift. They just kept adage I’d availed
of the anniversary and now owed them €50. Area
has the €50 has appear from? It’s like they’re au-
thoritative up the rules as they go along.”
We contacted the aggregation afterwards which it
bound bound the affair . Her anniversary is has
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been bargain to aught and has been formally closed.
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