2.  Collections firm Brennan & Clark helps its
clients with the potentially time-
consuming and taxing process of
recovering funds and resolving
delinquent accounts. By utilizing the
talents of a team of successful
collections personnel, Brennan & Clark is
able to deliver competitive results.

3.  A collections agent must be prepared for a
variety of possible reactions when making a
collections call. While many individuals
might fear a collections call or be reluctant
to speak with a collections agent, a
talented agent can rely upon negotiation
tactics to make inroads in the situation.
Occasionally, however, an agent speaks
with an individual who is not just hesitant to
cooperate, but is unwilling and
antagonistic. There are a number of things
an agent can do to handle this challenging
situation.

4.  One of the most important things to do is to
remain calm. Even if the debtor yells or
becomes belligerent, the agent should
always maintain a professional demeanor.
One possible tactic when faced with this
type of situation is to place the individual
on hold for about ten seconds. Then, try to
resume the call. The agent can emphasize
that this is not a personal issue, but rather a
business or contractual issue that needs
resolution. If the agent is able to convince
the debtor that cooperation is easier than
resistance, progress is possible.