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5 Rules for Mentoring
New User Experience
Professionals
Bob Thomas
Manager of User Experience, Liberty Mutual

robertl.thomas@libertymutual.com
@bobthomas
What Does It Mean To “Mentor,”
as Opposed to “Teach”?
๏   “to teach or give advice or guidance to
    (someone, such as a less experienced
    person or a child)…
    − Merriam-Webster Dictionary

๏   However, teaching (or coaching) is related
    to tasks and often comes with a specific
    agenda (the teacher’s)

๏   Mentoring is related to personal choice and
    also comes with an agenda (the mentee’s)
What Does Mentoring Mean to Me?
๏   Developing a relationship
    where both mentor and
    mentee benefit
๏   Being a leader
    in our field
User Experience Opportunities




          U                          IA                          D
Usability Research/Testing   Information Architecture   Visual & Interaction Design
Rule #1
๏   Sometimes, your boss can be your mentor
If You Establish a UX Practice,
People Will Seek You Out
Mentors Can Provide Learning
Opportunities for Mentees
Mentors Can Give Mentees Confidence
Rule #2
๏   Sometimes, your boss can’t be your mentor
Performance-Based Objectives
Can Introduce Conflict
If Your Boss Is Your Mentor, Your
Objectives May Not Match Up
Your Boss’s Performance-   Your UX-Based Objectives
Based Objectives for You


            A                         X



            B                         Y



           C                          Z
Rule #3
๏   A mentor is responsible for guiding and
    assisting the mentee, based on a social
    contract
A Mentor Is There For You When
You Have No Right or Wrong
Answer
Rule #4
๏   You can’t mentor a stone
You Cannot Successfully Mentor
Everyone. At Times You Will Fail.
Rule #5
๏   Perspective is additive
Let’s Face It: We Can’t Make
Carbon Copies of Ourselves
Mentors Enable Mentees to Lend
Their Unique Perspectives to the
UX Community
Summary
๏   Rule #1: Sometimes, your boss can be your mentor

๏   Rule #2: Sometimes, your boss can’t be your mentor
             (in other words, find someone else)

๏   Rule #3: A mentor is responsible for guiding and
             assisting the mentee, based on a social contract

๏   Rule #4: You can’t mentor a stone

๏   Rule #5: Perspective is additive
Thank you very much
Bob Thomas
Manager of User Experience
Liberty Mutual

E-mail:
robertl.thomas@libertymutual.com


Twitter:
@bobthomas

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Five Rules for Mentoring New User Experience Professionals

  • 1. 5 Rules for Mentoring New User Experience Professionals Bob Thomas Manager of User Experience, Liberty Mutual robertl.thomas@libertymutual.com @bobthomas
  • 2. What Does It Mean To “Mentor,” as Opposed to “Teach”? ๏ “to teach or give advice or guidance to (someone, such as a less experienced person or a child)… − Merriam-Webster Dictionary ๏ However, teaching (or coaching) is related to tasks and often comes with a specific agenda (the teacher’s) ๏ Mentoring is related to personal choice and also comes with an agenda (the mentee’s)
  • 3. What Does Mentoring Mean to Me? ๏ Developing a relationship where both mentor and mentee benefit ๏ Being a leader in our field
  • 4. User Experience Opportunities U IA D Usability Research/Testing Information Architecture Visual & Interaction Design
  • 5. Rule #1 ๏ Sometimes, your boss can be your mentor
  • 6. If You Establish a UX Practice, People Will Seek You Out
  • 7. Mentors Can Provide Learning Opportunities for Mentees
  • 8. Mentors Can Give Mentees Confidence
  • 9. Rule #2 ๏ Sometimes, your boss can’t be your mentor
  • 11. If Your Boss Is Your Mentor, Your Objectives May Not Match Up Your Boss’s Performance- Your UX-Based Objectives Based Objectives for You A X B Y C Z
  • 12. Rule #3 ๏ A mentor is responsible for guiding and assisting the mentee, based on a social contract
  • 13. A Mentor Is There For You When You Have No Right or Wrong Answer
  • 14. Rule #4 ๏ You can’t mentor a stone
  • 15. You Cannot Successfully Mentor Everyone. At Times You Will Fail.
  • 16. Rule #5 ๏ Perspective is additive
  • 17. Let’s Face It: We Can’t Make Carbon Copies of Ourselves
  • 18. Mentors Enable Mentees to Lend Their Unique Perspectives to the UX Community
  • 19. Summary ๏ Rule #1: Sometimes, your boss can be your mentor ๏ Rule #2: Sometimes, your boss can’t be your mentor (in other words, find someone else) ๏ Rule #3: A mentor is responsible for guiding and assisting the mentee, based on a social contract ๏ Rule #4: You can’t mentor a stone ๏ Rule #5: Perspective is additive
  • 20. Thank you very much Bob Thomas Manager of User Experience Liberty Mutual E-mail: robertl.thomas@libertymutual.com Twitter: @bobthomas

Editor's Notes

  1. As someone who’s established a UX practice in my company and someone who graduated from Bentley’s program in Human Factors, people do reach out to me(In many cases, people observed a usability test and got excited about it.) “What’s all this usability stuff everybody’s talking about?”
  2. As your mentor, I can show you – in 3-6 months - how to run usability tests with participants, which is about 75% of the usability testing work I’ve done You enable your mentees to shadow & observe, then note take. And, after training, moderate sessions by themselves …
  3. What you’re ultimately giving your mentees is confidenceSo this relationship can work if both parties concentrate on UX as a *PURE* learning experience. why is this important… because…
  4. … because One thing all bosses have to focus on are the overall goals of the company, and these are driven down to employees as performance-based objectives. And you, the mentee, are the performer.These objectives can introduce conflict.
  5. A mentee might ask questions like, How can I break into this field? Is now the time to switch careers? Any classes you’d recommend?When there are no right or wrong answers, a mentor is there to present options, based on the goals laid out in the social contract
  6.  some times the mentee is technophobic, or unable to listen, can’t collaborate, or is incapable of moderating usability sessionsIn these cases, you have to tear up that social contract. As a mentor, you have to be prepared to accept failure.
  7. Because Let’s face it: we can’t make carbon copies of ourselves. And anybody who tells you otherwise probably needs his ego re-aligned. …..as a UX community, we benefit celebrating differences. For example, in usability research, Some people want to try new methodologies, while others master tried and true methods.
  8. By mentoring, we’re enabling people to share with us their unique points of viewThis collective perspective gives us a better outcome. I wouldn’t be standing up here today if I didn’t learn from my experiences as a mentor and as a mentee
  9. Thank you very much. Again, I’m Bob Thomas, Manager of User Experience at Liberty Mutual. You can e-mail me at robertl.thomas@libertymutual.com or contact me on Twitter @bobthomas