Presentation Title: "The Customer's Always Right: Who is today's book consumer?". Presented May 7, 2009 during BISG's 6th annual Making Information Pay conference (http://www.bisg.org/conferences/mip6.html).

1. The Customer’s Always Right… Who is Today’s Book Consumer? Making Information Pay May 2009 Copyright 2009, Bowker PubTrack Consumer

2. Balancing the Arts and Science of Publishing Copyright 2009, Bowker PubTrack Consumer

3. 2008 Snapshot Copyright 2009, Bowker PubTrack Consumer US Book Consumer Essential Facts

4. Who Reads Books? Copyright 2009, Bowker PubTrack Consumer

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10. Copyright 2009, Bowker PubTrack Consumer 41%

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14. Digitally Copyright 2009, Bowker PubTrack Consumer Matures are leading the way in adopting the Kindle… Middle-aged for iPhone as preferred e-Book readers Q1 -2009

15. Digitally Copyright 2009, Bowker PubTrack Consumer While < 1.5% of total trade market, e-Books grew by 125% in 08—183% by Seniors

16. Fiction Who is Today’s ^ Book Consumer? Copyright 2009, Bowker PubTrack Consumer

17. Fiction Breakout: 2008 Mystery/Detective and Romance account for more than half of all fiction purchased. Copyright 2009, Bowker PubTrack Consumer

18. Who is today’s fiction buyer? …Predominantly Female Copyright 2009, Bowker PubTrack Consumer

19. How much are they buying ? Copyright 2009, Bowker PubTrack Consumer

20. Who are the book buyers within Fiction? Matures comprise the largest buying group Copyright 2009, Bowker PubTrack Consumer

21. Who are your book buyers within Fiction? The mystery/detective core consumer is less affluent… Copyright 2009, Bowker PubTrack Consumer

22. How do consumers match to your authors? Meyer attracts the more affluent consumer whereas King less affluent… Copyright 2009, Bowker PubTrack Consumer

23. How do consumers match to your authors? Meyer clearly appeals to a young buyer… Copyright 2009, Bowker PubTrack Consumer

24. Where do they shop for fiction? Copyright 2009, Bowker PubTrack Consumer

25. Understanding the differences of where your core consumer shops Book Clubs is a preferred Channel for these buyers Copyright 2009, Bowker PubTrack Consumer

26. Online Awareness Today… Copyright 2009, Bowker PubTrack Consumer

27. What are fiction book buyers up to in their spare time? Fiction Buyers have a need to read! Hours Spent Per Week Copyright 2009, Bowker PubTrack Consumer

28. Consumer’s Reliance on Internet for Information Online vs. Print Advertising % where first became aware of book Copyright 2009, Bowker PubTrack Consumer

29. Fiction Book Review Impact Online vs. Print Copyright 2009, Bowker PubTrack Consumer

30. 21% of Fiction Books Purchased in 2008 are Based on Online Awareness Copyright 2009, Bowker PubTrack Consumer

31. Fiction Social Networking Fantasy buyers like to talk about books… Copyright 2009, Bowker PubTrack Consumer

32. Keeping Perspective Copyright 2009, Bowker PubTrack Consumer

34. Thank You Kelly Gallagher [email_address] Twitter: @BookBuyrInsight Copyright 2009, Bowker PubTrack Consumer