1. ADVISORY
e-Governance
Enabling transparency and
efficiency in government
kpmg.com/in

2. e-Governance: Enabling transparency and
efficiency in government
The need for good governance for India’s development is widely accepted. The challenge before the
Indian government is to look at ways to improve governance. One of the ways to achieve the same is
through the use of Information and Communication Technology (ICT) or e-Governance, a significant
enabler for the endeavor. India’s National e- Governance Plan (NeGP) has paved the way for a
systematic, wide scale implementation of e-Governance across the country. However, considering
the larger perspective that thousands of departments all over the country are still delivering public
services manually in a largely inefficient manner, e-Governance in India is still at a nascent stage and
implementation of e-Governance strategies in a time bound and efficacious manner is essential to
public interest
The Government’s initiative
The NeGP of the Government of India focuses on the creation of the fundamental
infrastructure required for e-Governance. It takes a holistic view of various
e-Governance initiatives being undertaken across the country and integrates
them into a collective vision of making “all Government services accessible to the
common man in his locality, through common service delivery outlets and ensuring
efficiency, transparency & reliability of such services at affordable costs to realise
the basic needs of the common man” (source: www.mit.gov.in)
© 2013 KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms
affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.

3. KPMG’s e-Governance Focus
KPMG’s network of firms have an established global practice
on Government Advisory which focuses on working with
the governments on matters of Policy formulation and
improvement, Design, Implementation and programme
management of specific initiatives across Infrastructure,
Healthcare, Rural and Urban development, Education,
Security and Justice to name a few. KPMG in India focuses on
e-Governance advisory across central and state governments,
key government departments and public bodies working
towards better governance.
Pan India projects
Our e-Governance practice has carried out projects across
the country. We are working closely with many government
entities at the centre, state and panchayat levels on strategic
projects to help deliver the benefits of e-Governance.
We have developed core competencies in the government
sector and have professionals specifically focused on
developing tailored services and solutions to address the
needs of the government. KPMG India after having created a
niche for itself in the country has successfully expanded its
footprint overseas. Leveraging on the expertise developed
through extensive work done with the Indian government,
KPMG India is partnering with international governments
advising them on matters pertaining to Policy and Strategy.
© 2013 KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms
affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.

4. Cross domain expertise
KPMG in India has supported numerous
successful initiatives across various
government sectors and has specialized
experience in several including:
• Urban Development
• Rural Development (Panchayati Raj)
• NeGP Infrastructure
• Education
• Health
• Infrastructure (utilities)
• Emigration
• Revenue, Excise & Taxation
• Transport & Logistics
• Agriculture
• Justice and security
• Social services
We engage the services of domain
specialists for specific deliverables
in each of the projects undertaken by
us. This strategy can add value to our
clients by helping ensure that the advise
offered by us is based on well-informed,
sound and knowledgeable inputs
which are enriched by on-the-ground
experience.
Client engagement framework
© 2013 KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms
affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.

5. KPMG Methodology and Tools
KPMG’s methodology for executing e-Governance projects is founded on achieving
the largest benefits in the quickest time. It is repeatable and yet customizable
to the needs and context of every client enabling the realisation of benefits
on a continuing basis. This is achieved through both the transfer of skills and
knowledge and also through the use of tools that are proven and refined during our
engagement
Our approach is risk managed and therefore the pursuit of financial benefits is
balanced with robust control over the project and service delivery.The availability of
a large pool of tools and templates developed through the experience gained over
multi-farious engagements helps us manage the engagements effectively, enables
standaridized output and ensures quality deliverables
© 2013 KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms
affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.

6. KPMG’s experience
Our e-Governance domain experience is diverse and extensive and we have had
association with various government departments and state entities across the
country on various engagements. Highlighting our select and key project experiences:
Domain Services provided
Urban development • Setting up of PMU for implementation of e-Governance in ULBs under JNNURM
• DPR Appraisal & programme management of project rollout
• Advisory services including requirements study of GIS & design framework for outsourcing the aerial
photography, contact survey, system development work and assistance in drafting RFP for vendor
selection
• Preparation of DPR for e-Governance roadmap under JNNURM
Infrastructure (utilities) • Program management for state wide IT systems implementation
• Developing IT architecture and DPR for cost benefit analysis and risk analysis for applications and
supporting infrastructure
Revenue, excise and taxation • Framework design for monitoring of the project implementation, bid process management, DPR and
RFP preparation
• Assessment of citizen centric web interface , selection of webmaster and testing of interface
NeGP infrastructure • Development of SWAN RFP ,bid process management and programme management of SWAN
implementation
• Third party auditor to monitor SWAN performance
• Technology and network review of state’s broadband network
• Consultancy for implementation of e-forms through state portal & SSDG
• Consultancy for evaluation of bids for State Data Centre
Health • Advisory services to design healthcare management information system
Emigration • Advisory services for re-engineering of emigration processes ,designing of detailed architecture
strategy and solution architecture , designing of change management strategy and preparation of RFP
Industrial policy and promotion • Programme management for a project that aimed at simplifying the business environment across
central government departments and states
Rural development (panchayati raj) • Advisory services across 6 states and a UT for As is assessment, business process reengineering
and DPR preparation to help client bring e Governance to Panchayati Raj Institutions
Education • Advisory services for implementing computerized MIS & GIS systems in the department
• Advisory services to implement a comprehensive ICT education program
Trade promotion • Advisory services for organizational restructuring and e-enablement of client’s activities.
• IT strategy development, RFP preparation, requirements specifications for implementation, change
management, design of PMU, and system integrator selection
Communication • Project Management services for recommending state of the art VSAT network
Justice and security • Project management services for police modernization in select states in India
Agriculture • Preparation of IT vision and roadmap
© 2013 KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms
affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.

7. Global insight, local
solutions
In 156 countries and almost every major city around the world, KPMG’s network of
member firms combine a wealth of global experience with hands-on local insight to
tailor unique solutions for our public sector clients.
And with more than 138,000 professionals globally, KPMG offers a multi-disciplinary
and high-performing team with a deep repository of skills and proven approaches to
cut through the complexities facing today’s public sector.
For unique global insights and effective local and global solutions, choose KPMG.
KPMG member firms operate in the following countries
Americas
Anguilla
Antigua & Barbuda
Argentina
Aruba
Bahamas
Barbados
Bermuda
Brazil
British Virgin
Islands
Canada
Cayman Islands
Chile
Colombia
Curacao
Ecuador
Jamaica
Mexico
Peru
St Lucia
St Maarten
St Vincent and the
Grenadines
Suriname
Trinidad &Tobago
Turks and Caicos
Islands
United States of
America
Uruguay
Venezuela
Asia Pacific
(ASPAC)
Australia
Brunei Darussalam
Cambodia
China
Cook Islands
Fiji Islands
Indonesia
Japan
Korea
Laos
Malaysia
New Zealand
Papua New Guinea
Philippines
Singapore
Taiwan
Thailand
Vietnam
Europe, Middle
East and Africa
(EMA)
Algeria
Andorra
Angola
Austria
Belgium
Cameroon
Congo Brazzaville
Congo DRC
Cyprus
Denmark
Finland
France
French Polynesia
Germany
Gibraltar
Greece
Guernsey
Iceland
India
Ireland
Isle of Man
Israe
lItaly
Ivory Coast
Jersey
Liechtenstein
Luxembourg
Malta
Monaco
Morocco
Netherlands
New Caledonia
Norway
Portugal
Senegal
Spain
Sweden
Switzerland
Togo
Tunisia
Turkey
United Kingdom
© 2013 KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms
affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.

8. KPMG in India
Ahmedabad
Safal Profitaire, B4 3rd Floor
Corporate Road, Opp. Auda Garden
Prahlad Nagar
Ahmedabad 380 015
Tel: +91 79 4040 2200
Fax: +91 79 4040 2244
Bangalore
Maruthi Info-Tech Centre
11-12/1, Inner Ring Road
Koramangala, Bangalore 560 071
Tel: +91 80 3980 6000
Fax: +91 80 3980 6999
Chandigarh
SCO 22-23 (Ist Floor)
Sector 8C, Madhya Marg
Chandigarh 160 009
Tel: +91 172 393 5777/781
Fax: +91 172 393 5780
Chennai
No.10, Mahatma Gandhi Road
Nungambakkam
Chennai 600 034
Tel: +91 44 3914 5000
Fax: +91 44 3914 5999
Key contact
Navin Agrawal
Partner
Management Consulting
Infrastructure and Government Services
M: +91 99670 16367
T: +91 22 3090 1720
E: navinagrawal@kpmg.com
Delhi
Building No.10, 8th Floor
DLF Cyber City, Phase II
Gurgaon, Haryana 122 002
Tel: +91 124 307 4000
Fax: +91 124 254 9101
Hyderabad
8-2-618/2, Reliance Humsafar,
4th Floor, Road No.11, Banjara Hills
Hyderabad 500 034
Tel: +91 40 3046 5000
Fax: +91 40 3046 5299
Kochi
4/F, Palal Towers
M. G. Road, Ravipuram,
Kochi 682 016
Tel: +91 484 302 7000
Fax: +91 484 302 7001
Kolkata
Infinity Benchmark, Plot No. G-1
10th Floor, Block – EP & GP, Sector V
Salt Lake City, Kolkata 700 091
Tel: +91 33 44034000
Fax: +91 33 44034199
The information contained herein is of a general nature and is not intended to address the circumstances of any particular individual
or entity. Although we endeavour to provide accurate and timely information, there can be no guarantee that such information
is accurate as of the date it is received or that it will continue to be accurate in the future. No one should act on such information
without appropriate professional advice after a thorough examination of the particular situation.
© 2013 KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG
International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
The KPMG name, logo and “cutting through complexity” are registered trademarks or trademarks of KPMG International
Cooperative (“KPMG International”), a Swiss entity. Printed in India.
Mumbai
Lodha Excelus, Apollo Mills
N. M. Joshi Marg
Mahalaxmi, Mumbai 400 011
Tel: +91 22 3989 6000
Fax: +91 22 3983 6000
Pune
703, Godrej Castlemaine
Bund Garden
Pune 411 001
Tel: +91 20 3058 5764/65
Fax: +91 20 3058 5775