Card System Issues

Card System Issues
Challenges with existing card
processing systems

Issue map
Property of Batton Consulting Inc. 2010. Released under

Top benefit driving issues
Advanced decisioning
Time to market
Fraud prevention
Auto-evaluation triggering
Lost cross/up-sell
Complex pricing
Reduced suit
exposure
Automated
error
recovery

Processing system impact
 Data structure
 Embedded processing
controls
 Processing structure
 Rigid processing rules
 Inflexible component
interaction
processing system
limitations
Business Issues

Advanced decisioning
Issues
 Reduce conflicting manual
decisions
– Offers
– Repricing
– Retention
– Service
 Drive policy decisions with
facts
 Optimize for all account
activity/status
 Automate manual decisions
– Speed
– Consistency
 Support "test & learn" process
System considerations
 Relationship data structure
 Account strategy based controls
 Behavior-strategy analytics
 Champion-challenger setup,
tracking, & resolution
 Rules-based action processing

Time to market
Issues
 Faster product setup
 Offer/product element reuse
 Offer/product elements visibility
 Offer creation/rollout repeatable
process
 Product rollout process tracking
 Mass offer/product changes
 Parameter-based offer/product
definition
 Offer database
 Offer development workflow
 Offer-product data relationship
 Product-account data separation
 Product version effective dating

Fraud prevention
Issues
 Enhanced authorization
authentication
 Expanded access device
validation data
 Resistant access device support
 Access device activity tracking
 Robust secondary user data
 Multiple/temp address support
 Simplify post fraud action
– Single card disabling
– Temporary account access device
– Primary card number replacement
 Separate account, access device,
customer & address data
 Allow multiple customers,
access devices & addresses per
account
 Customer & address typing
 Access device characteristics by
device type
 Separate access device
validation rules/data
 Non-intelligent internal account
ID
 External device ID related to
internal account ID

Auto evaluation triggering
Issues
 Action evaluation on-demand
 Automatic timely account
evaluation
 Definable evaluation criteria
 Definable evaluation to action
mapping
 Timely & coordinated action
execution
 Action override capability
 Action tracking, review &
approval capability
 Trigger based processing
 Intelligent triggers database
 Workflow
processing/management
 Evaluation engine
 Behavior analytics aggregation
in operational data

Lost cross/up-sell
Issues
 Depth of understanding
customer & relationships
 Previous offer/response tracking
 Automatic offer matching
 Pushing next best offer to
interaction
 Multi-channel offer & follow-up
 Customer datawarehouse
 Customer-offer tracking
 Offer decision/optimization
engine
 Interaction workflow integration
of offer engine

Complex pricing
Issues
 Unique account terms
 Transaction level pricing
 Special terms
– Major purchase
– Cash
– Seasonal
 Fee separation
 Interest separation
 Data separation of accounting
components
 Support for variable number of
accounting components
 Parameter-based terms controls
at accounting component level
 Criteria-based transaction
posting to accounting
component
 Support for dynamic creation of
accounting component at
transaction posting
 System for spreading payment
among accounting components

Reduced suit exposure
Issues
 Disclosure-terms assurance
– Accurate disclosure of complex
pricing/incentives
 Timely disclosure
 Opt-out/in control
 Change tracking/retention
 Disclosure language template
repository
 Support for disclosure template
components
 Master disclosure to
components relationship data
 Terms to disclosure template
component mapping
 Dynamic insertion of terms data
into template at disclosure
creation
 Account level disclosure history
 Opt-out/in data at account level
 Disclosure to opt data related

Auotmated error recovery
Issues
 Writeoff reduction for
conservative adjustment
 Effort/time to correct for errors
 Rapid response to control errors
 Reduce disaster recovery catch-
up
 Back-dated transaction
reposting capability
– True, not estimated
 Effective-dated posting terms
and control parameters
 Posted transaction retention
 Account snapshot capability and
retention

• Quicker and more accurate problem identification and solution
• More dependable delivery of key payment initiatives/projects
• Creative and tested solutions to payment systems improvements
• An objective viewpoint that sees the whole picture
• Deep experience delivering business value through technology
Further information on this
Contact: Mike Batton, President, Batton Consulting Inc. | mike@battonconsult.com | 630-443-7735 (O) 630-809-2817 (M)
Contact me
 Payments solution evaluation
 Strategy and issue consultation
 Project advisory or management
 Architecture direction & rollout
Executive IT help & leadership on payments when you need it
BCI provides focused consultation and assistance in the
payment systems area

Card System Issues

Recommended

Recommended

More Related Content

Viewers also liked

Viewers also liked (13)

More from Mike Batton

More from Mike Batton (6)

Card System Issues