3. Management is organization and
coordination of the activities of a
business in order to achieve desired
goals and objectives using available
resources efficiently and effectively.
4.
5. Management comprises:
Planning • Vision & Mission, Strategy, Goals
• Organization Design, Culture and Social
Organizing Networks
• Leadership, Decision
Leading Making, Communications, Team, Motivati
on
Controlling • Processes, Strategic Human Resources
12. 1. Social Media - It’s clear that Facebook, LinkedIn, and
Twitter play a dominant role in recruiting and
development best practices.
2. Mobile Platform – the use of smartphones and tablet
devices grows day by day. More and more employees
are using tablets in their work in Bulgaria.
3. In 2012, even though unemployment, good project
managers are hard to find. Recruiting continues and
organizations need professionals in Bulgaria, where
continuous training of new staff is critical.
4. Talent Mobility - One of the biggest success-drivers in
enduring organizations is their ability to rapidly and
transparently move people from role to role and
function to function as business needs change. This
requires a new way of thinking about managing talent.
13. An Example: Talent Mobility
Shopmetrics Europe:
http://www.shopmetrics.com/career.asp
14. • An Example:
The place of Talent Management on U.K.
Development consultancy, named “The
Boardroom”.
15.
16. 5. Facility management has enormous business
potential in Bulgaria – this’s management of
assets of companies: cleaning, safety and
security, building
installations, telecommunications, energy
efficiency, parking and fire systems etc. The
facility manager is the one, who should ensure
comfort environment for the employees in a
building.
17. 6.Reputation Management – More and
more Bulgarian firms are offering training
of ORM (Online Reputation Management)
from 2008 till now as
www.cultmaker.eu, http://www.orm.bg/o
rm
18. As Grahame Dowling says:
“If your organization has a good
reputation is good to use it for
developing your business, if the
reputation is bad, it worth it to
change it!”
19. • VIDEO of ORM.bg about the
Reputation Management
http://www.youtube.com/watch?feature
=player_embedded&v=PFS923ANU18#!
20. 7. Customer Experience Management has
become a major focus for businesses -
Companies can quickly find out how their
company's reputation and image are being
received by listening to what consumers have
to say on public channels. Review sites, social
media, Google searches and the company's
own website, as well as independent sites can
be used for communicating back with
consumers.
21.
22. 8. Emigration rate in Bulgaria among young
managers is getting higher - Regarding to the
youth cadres one negative trend now is that
50% of the new managers want to emigrate in
some other country.
23. “No matter how beautiful is our
country, we still don’t like the living
situation.”
Mr. Levon Hampartzoumian,
Chairman and CEO
of UniCredit Bulbank
* He has been rewarded with the title “The
best manager for 2012”.
24. 8. Corporate Policy – “We can’t have inspiring
corporate culture, without paying attention to
the little things, which are really important.” –
are the words of Bill Emerson.
An Example: The Chief Executive Manager
of one radio factory, where my mother
was working, is giving his personal phone
number to all of his employees.
25. An Example of Good Management:
http://www.bella.bg/en/default.htm
The main priority of Bella Bulgaria holding is
the quality of their products. This happens with
Quality Control System, Microbiological
Laboratory and Physical Chemical Laboratory.
26. Bella Bulgaria is attacking foreign markets. The
Company's Growth from the Export is More than 50% in
2012
Also Bella Academy Opens Doors for Foreign Companies.
'Bella Academy is an innovative business model that
creates additional benefits both for the participants and
their business partners', said Zlatislava Medarova, HR
Director at Bella Bulgaria. The Academy offers trainings in
the areas of leadership, team
management, communication skills, change
management, relationship management, time
management and others.
27. An Example of Bad Management:
• A family hotel “Fiesta”, Golden Sands - Bulgaria;
• The owner is also a manager;
• The potentional staff is chosen by close relations
with the current;
• They were playing outside the rules…
28. Case study:
? What you think is the result of this
management?
? What was wrong with this management in
your opinion?
? What they should do to fix this problems?
29. Predictions:
1. Social media - social media can be
utilized to forecast future
outcomes.
2. Companies will become more eco-
friendly and socially-oriented.
3. Tablets will become the virtual
classroom, this tools will let
employees manage almost every
aspect of their professional life
digitally. During the next year
managers should invest in
initiatives across mobile.
30. 4. “Facility Management market in Bulgaria
will expand. The number of companies will
increase in this still new segment in the
country, especially the number of small
companies.”
Anton Ginchev, Partner and Consultant at
FM "Facility Management Consulting" Ltd.
31. Prediction about the growth of FB
895 842 733 846 891 >891
3000
2500
Number
2000
of firms
1500 Year
1000
500
0
2008 2009 2010 2011 2012 2013
* Datas of this chart are taken from the Conference of The Bulgarian
Industrial Association – Union of the Bulgarian Business, from 10.10.2012.
32. 5. Communication with customers will be key - The
relationships forged with consumers on social media
channels will be key next years in terms of managing a
company's brand and image both online and off.
Establishing better lines of communications and
coordination will be visible.
6. As the world of online reputation – and the world
online in general – continues to evolve over the next
years, companies and executives can continue to rely
on similar principles and strategies for conduct that
have guided them successfully in the past. They will
also focus more on the total impact.
33. 7. Corporate training will continue to transform
- Corporate training will be adopted of the
best practices and greater controls, with a
focus on informal learning, social
tools, mobile learning and culture. Invest in
culture as a corporate asset will increase.
8. Innovation will turn into a continuous
process.
9. IT opportunities will be using more fully.
