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1

Branding In Practice

Branding 3rd Issue …
Task
Our Client is Retail Insurance Company that is operating in
Georgian Market (Caucasus).
Chief Branding Officer wants to brief us for creating new
Brand Platform

2
Branding Brief
Target Audience
25-40 years, Urban, male/female, middle and upper income earners, having family

Brand Challenge
Insurance Culture is not developed in Georgia. Consumers perceive insurance as a waste of money.
They do not rely on our “Client”. They see it as a trick to make a profit.

Brand Opportunity
To show consumers the importance of Insurance and prove that it’s a social Organization that
Cares about them
Brand Attractors
•
•
•
•

Big History and Heritage
Expertise
strong Financial background
Leader in Retail Insurance

Brand Deflectors
•
•
•
•
•

Absence of Brand identity
Lack of credibility
Lack of consumer orientation
Lack of Media Presence
Consumer Perception as “Money
Making Organization”

3
3 Stages

1st - Finding Uniqueness,
Differentiation, Zagging

2nd - Story Telling

3rd - Creating Experience

4
1st Stage – Zagging Techniques
5
Going Through 10 Questions/Checklist

Checklist #1
What do we believe In?
We believe that Insurance is a business of TOGETHERNESS

Source: Saatchi & Saatchi
6

Checklist #2
Who are We?
We are Team, where doesn’t exist a word “I” but “We”. We unite people, who
help each other when someone is in need.
7

Checklist #3
What we do?
We are improving social and financial environment through
customized Retail insurance packages.
8

Checklist #4
What is Our Vision?

We believe we will change Insurance Culture in
Georgia. In the next 5 Years Retail Insurance will be in
each Georgian Family.
9

Checklist #5
What is Our Uniqueness?

We believe that each consumer is Important. We are
the only company who make consumer-tailored,
customized individual packages
10

Checklist #6
How do we do what we do?

We believe that valuable things are
created together, with team spirit
and helping each other.
11

Checklist #7
Who loves Us?
Ones who care about social environment. Who believe that their
strength is in Unity
12

Checklist #8
What is our Tone of Voice?
•
•
•
•
•

Supportive
Caring
Calm
Humane
Compassionate
13

Checklist #9
What is our True line?
We create Insurance by bringing people Together

Checklist #10
What is our Tagline?
Better Together
All together - Brand Platform Framework

Product

14

Mission

We offer customized Retail
Insurance packages

We Improve social and
financial environment
through customized Retail
insurance packages.
Brand Motto:

Positioning
We are the only company who make
consumer-tailored, customized
individual packages

Better Together

Vision
We believe we will change
Insurance Culture in Georgia.
In the next 5 Years Health
Insurance will be in each
Georgian Family.

Style
•
•
•
•
•

Supportive
Caring
Calm
Humane
Companionate

Values
•
•
•
•
•

Helper
Supporter
Side kick
Caretaker
Protector

Source: Thomas Gad
15

2nd Stage - Story/Plot

The story of Insurance is very close to the Idea of “togetherness”.
During Hellenic Epoch, Old Greek Sailors used to get together and keep
jewelry in a secret place before they used to go to the sea. In case,
anyone would be robbed by pirates, he was compensated …
3rd Stage - Character

Company is characterized as The Caregiver archetype. Altruist, Parent,
Helper, Supporter, Mother, Side kick, Caretaker, Protector, Philanthropist…

Caregivers are dedicated to the safety, comfort and welfare of others, and
are fearful of selfishness and ingratitude

Source: http://www.inspectorinsight.com/archetypes/

16
17

Thank You
Vakhtang Antadze
GUM Category Manager Caucasus

Kraft Foods Georgia LLC
Part of the Mondelēz International
Family of Companies
Direct: +995 32 2200 180 (Ext.108 )|Mobile: +995 599887098
19 Davit Gamrekeli Str.,Business Centre Palati, Mansard Offices No.46
-47|Tbilisi,Georgia
Vakhtang.antadze@mdlz.com

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Branding in Practice

  • 2. Task Our Client is Retail Insurance Company that is operating in Georgian Market (Caucasus). Chief Branding Officer wants to brief us for creating new Brand Platform 2
  • 3. Branding Brief Target Audience 25-40 years, Urban, male/female, middle and upper income earners, having family Brand Challenge Insurance Culture is not developed in Georgia. Consumers perceive insurance as a waste of money. They do not rely on our “Client”. They see it as a trick to make a profit. Brand Opportunity To show consumers the importance of Insurance and prove that it’s a social Organization that Cares about them Brand Attractors • • • • Big History and Heritage Expertise strong Financial background Leader in Retail Insurance Brand Deflectors • • • • • Absence of Brand identity Lack of credibility Lack of consumer orientation Lack of Media Presence Consumer Perception as “Money Making Organization” 3
  • 4. 3 Stages 1st - Finding Uniqueness, Differentiation, Zagging 2nd - Story Telling 3rd - Creating Experience 4
  • 5. 1st Stage – Zagging Techniques 5 Going Through 10 Questions/Checklist Checklist #1 What do we believe In? We believe that Insurance is a business of TOGETHERNESS Source: Saatchi & Saatchi
  • 6. 6 Checklist #2 Who are We? We are Team, where doesn’t exist a word “I” but “We”. We unite people, who help each other when someone is in need.
  • 7. 7 Checklist #3 What we do? We are improving social and financial environment through customized Retail insurance packages.
  • 8. 8 Checklist #4 What is Our Vision? We believe we will change Insurance Culture in Georgia. In the next 5 Years Retail Insurance will be in each Georgian Family.
  • 9. 9 Checklist #5 What is Our Uniqueness? We believe that each consumer is Important. We are the only company who make consumer-tailored, customized individual packages
  • 10. 10 Checklist #6 How do we do what we do? We believe that valuable things are created together, with team spirit and helping each other.
  • 11. 11 Checklist #7 Who loves Us? Ones who care about social environment. Who believe that their strength is in Unity
  • 12. 12 Checklist #8 What is our Tone of Voice? • • • • • Supportive Caring Calm Humane Compassionate
  • 13. 13 Checklist #9 What is our True line? We create Insurance by bringing people Together Checklist #10 What is our Tagline? Better Together
  • 14. All together - Brand Platform Framework Product 14 Mission We offer customized Retail Insurance packages We Improve social and financial environment through customized Retail insurance packages. Brand Motto: Positioning We are the only company who make consumer-tailored, customized individual packages Better Together Vision We believe we will change Insurance Culture in Georgia. In the next 5 Years Health Insurance will be in each Georgian Family. Style • • • • • Supportive Caring Calm Humane Companionate Values • • • • • Helper Supporter Side kick Caretaker Protector Source: Thomas Gad
  • 15. 15 2nd Stage - Story/Plot The story of Insurance is very close to the Idea of “togetherness”. During Hellenic Epoch, Old Greek Sailors used to get together and keep jewelry in a secret place before they used to go to the sea. In case, anyone would be robbed by pirates, he was compensated …
  • 16. 3rd Stage - Character Company is characterized as The Caregiver archetype. Altruist, Parent, Helper, Supporter, Mother, Side kick, Caretaker, Protector, Philanthropist… Caregivers are dedicated to the safety, comfort and welfare of others, and are fearful of selfishness and ingratitude Source: http://www.inspectorinsight.com/archetypes/ 16
  • 17. 17 Thank You Vakhtang Antadze GUM Category Manager Caucasus Kraft Foods Georgia LLC Part of the Mondelēz International Family of Companies Direct: +995 32 2200 180 (Ext.108 )|Mobile: +995 599887098 19 Davit Gamrekeli Str.,Business Centre Palati, Mansard Offices No.46 -47|Tbilisi,Georgia Vakhtang.antadze@mdlz.com