Personal Information
Organization / Workplace
Bengaluru Area, India India
Occupation
Assoc. Director, Business and Supplier Management at Merck
Industry
Technology / Software / Internet
Website
http://rbs.com
About
Progressive experience in IT Service Management in Service Delivery & Service Support. (Infra & Apps) in service and captive units, managing multiple outsourced partners and 3rd party vendors from business side.
* IT Service Management, Offshore / Onsite IT Service Delivery, 24X7 NOC / Global Service Desk, Technology Support, Vendor and Contract Management, IT Outsourcing, Account Management, ITIL Process Management, People Management, Service Level Management, Service Contract Management.
Domains:
• Banking and Financial Services (BFSI)
• Telecom
• Media and Entertainment (Gaming)
• Food and Beverages
• Pharmaceuticals
Certifications
- HDI - Support Center Manager
~ PMP - PMI
- ...
Tags
itil
workaround
proactive problem management
fix
kpi
rca
problem management
kra
service desk
service support
itil incident management
im
key performance indicators
chronology
itsm
error
severity
priority
incident
error control
incident management
root cause analysis
remote infrstructure management
rims
See more
Presentations
(4)Likes
(3)Incident Management
Abhishek Agnihotry
•
14 years ago
RCA - Root Cause Analysis
Abhishek Agnihotry
•
11 years ago
Problem Management
Abhishek Agnihotry
•
10 years ago
Personal Information
Organization / Workplace
Bengaluru Area, India India
Occupation
Assoc. Director, Business and Supplier Management at Merck
Industry
Technology / Software / Internet
Website
http://rbs.com
About
Progressive experience in IT Service Management in Service Delivery & Service Support. (Infra & Apps) in service and captive units, managing multiple outsourced partners and 3rd party vendors from business side.
* IT Service Management, Offshore / Onsite IT Service Delivery, 24X7 NOC / Global Service Desk, Technology Support, Vendor and Contract Management, IT Outsourcing, Account Management, ITIL Process Management, People Management, Service Level Management, Service Contract Management.
Domains:
• Banking and Financial Services (BFSI)
• Telecom
• Media and Entertainment (Gaming)
• Food and Beverages
• Pharmaceuticals
Certifications
- HDI - Support Center Manager
~ PMP - PMI
- ...
Tags
itil
workaround
proactive problem management
fix
kpi
rca
problem management
kra
service desk
service support
itil incident management
im
key performance indicators
chronology
itsm
error
severity
priority
incident
error control
incident management
root cause analysis
remote infrstructure management
rims
See more