1. A case sheet for in-premise customer service operations.
Customer services gurus across industries globally,
acknowledge that customer interaction is the only way to
customer retention which leads to more business.
As an enterprise you need to listen, empathize and feel your
customer, when communicating with them.
This is not possible when you outsource your customer care
operations to a 3rd party vendor, for whom your enterprise
is just a "seat" and your customer is just a "phone number".
Interactions cannot be measured in month end Excel reports
or call stats like AHTs, AWTs, etc.
Bring your customer interaction operations in-house, under
your roof, your control, supervision and in your presence, so
that you can "feel" the interactions, make your customers
feel important and make them loyal, so that they give you
the business.
RO: No 57, 2nd
Floor, BMG Complex, K H
Road, Bangalore – 560027, India.
DC: No. 478, 2nd
Floor, 1st
Main Road,
Anand Nagar, Bangalore – 560024, India
Customer retention =
Increased revenues
Crosscode
Technologies
Driving customer
reach, loyalty &
retention
A technology & solutions company specializing in
customer interaction and contact management processes,
operations and platforms.
Backed by considerable man-years of experience and core
expertise in the fields of telecom, contact centers,
automobile industry, financial services, IT enabled services
across global majors, all of which we bring to the
advantage of our clients.
Customer interaction management
Contact us at
enquiry@crosscode.in
Or call us at +91.80.3082.5300
“The call center setup has been
beneficial for our processes &
has helped us deliver up-to-mark
services to our customers.”
Customer care head for a global power
equipment OEM, Bangalore
www.crosscode.in
Managed customer service
operations for
manufacturing companies

2. One of the key deliverables
that will be provided by
Crosscode is the requisite
manpower to man the
operations. After proper
consultation and
understanding of process
priorities, a manpower profile
will be created and shared with
the client for confirmation.
Upon confirmation Crosscode
will recruit team members and
leaders as required.
The team will work out of the
client site under the guidance
of Crosscode's managers.
Client will have an official from
their side who will be
responsible for providing
training, client strategy and will
work closely with Crosscode
Also the infra is
assumed to
already have a
LAN already
present. All effort
will be made to
re-use existing
infra & save
costs.
Feels important? What are the next steps >>>
We are with you every step of the way >>>
All the benefits, minus the risks
Customer care, helpdesks, Toll-free
call routers, Click to Dial, Visual IVRS,
Voice loggers, enterprise IP-PBX,
incident tracking platforms.
How as an enterprise you can set up your own customer service operation right within your premise, but minus all the risks and
headaches that worries you. For once, get the bird in the bush as well as the one in the hand!!!
Once we sign up for the managed services model, we will work closely with you to understand your business, processes and customer
profiles. Accordingly we will draw out a Scope of Work document which will detail out the manpower requirements, candidate profiles,
team structure, technology components to be implemented, hardware to be implemented and the process flow for the operations. We
will work with you through the SoW and refine it to match your requirements and also ensure that there are no surprises later on.
Post a sign off on the SoW, our team will start implementation, team recruitments and will commence the operations for testing. On
successful testing of services, the center will go-live. We are ready to evolve the operations as your business grows or requires.
Enterprises across the world are shifting over to a new model
of customer service which is ‘captive’ – setup in house within
their premises and not run by an outsourcing service provider.
Reason – customer service is no longer viewed as a cost of
doing business, but is viewed as a business multiplier. Plus
customers have become smart, they want to feel important,
want you to service them with empathy and not a plastic
smile.
With our model, you don’t invest in hardware or technology,
you don’t have to take the headache of managing extra
manpower. We will remove all the risks & overheads, so that
you can focus on your customer, get closer to them and
deliver a “wow” experience to them
Manpower >>>
In-premise customer service operations
If you find our model of “in-house” customer service
operation as something that you want to discuss about and
understand a bit more. Feel free to reach out to us to have a
free-rolling discussion and a free solution document.
E – arindam@crosscode.in
M – +91.99169.65415
manager / team leader to
operate the call center.
Crosscode will ensure
manpower availability for a
designated number of hours
per week or month and will
take care of absenteeism,
attrition or any other loss of
manpower.
Technology >>>
Hardware >>>
Crosscode will be responsible
for the hardware required for
the call center setup. The key
components to be provided
include the servers, agent
workstations, PRI termination
cards and the agent headsets
as per requirement & call
handling capacity to be setup.
Client has to ensure that there
is adequate and stable power
supply to the machines and
the same is backed up by an
adequate UPS.
In case the premise is new one,
Crosscode can setup up the
power, LAN, UPS and other
infra like cubicles, air-
conditioning for the client.
Crosscode will provide all the
necessary technology for the
operations -
Like OS,
databases, IPPBX
platform, call
center platform,
soft phones,
voice loggers,
IVRs, call
reporting tools,
performance
dashboards.
Any customisations or CRMs
needed for the processes can
be provided by Crosscode, as
per discussions.
In short, we –
- Setup it up for you
- Man it for you
- Run it for you.
All under your roof,
for your customers.