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Job Aid- Learning and Performance (PSI)
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Job Aid- Learning and Performance (PSI)

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As a volunteer for the 2010 E-Learning Global Giveback, I developed this job aid to compliment a scenario based e-learning module. l for Population Services International (PSI)

As a volunteer for the 2010 E-Learning Global Giveback, I developed this job aid to compliment a scenario based e-learning module. l for Population Services International (PSI)

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    Job Aid- Learning and Performance (PSI) Job Aid- Learning and Performance (PSI) Document Transcript

    • Population Services International - Learning & Performance PSI Learning and Performance Architecture PARTICIPANT INSTRUCTIONAL HANDBOOKLearning and Performance Architecture: Instructional Handbook for Participants. 2010
    • Population Services International - Learning & PerformancePSI LEARNING AND PERFORMANCE ARCHITECTUREThis Participant Instructional Handbook is a companion resource to the online module,Learning and Performance.The PSI Learning and Performance Architecture is a tool to organize, understand and explainlearning and performance resources across PSI.If PSI employees could access, learn, apply and share knowledge, expertise, capabilities andtechnologies more readily we could achieve improved performance faster, cheaper and better.The visual below details the Learning and Performance Architecture at PSI.ADDITIONAL RESOURCESTo learn more about Learning and Performance at PSI, please access:1. KIX: www.kix.psi.org and locate Learning and Performance.2. The Learning and Performance group on Social Cast (PSIs internal facebook of sorts) at:https://psi-org.socialcast.com/groups/learningperformanceformerlygcbLearning and Performance Architecture: Instructional Handbook for Participants. 2010 1
    • Population Services International - Learning & PerformanceTHE LEARNING AND PERFORMANCE ARCHITECTUREThis section provides participants accessing the module, PSI Learning and PerformanceArchitecture, with a print based resource that details each of the seven elements in the Learningand Performance Architecture.1. Classroom TrainingWhat is it?Classroom training is any training that is led by an instructor who is face-to-face with learners.The Big IdeaAn instructor and learners meet face-to-face in a location for a set period of time. Typically, theinstructor has the information which is shared with the learners.Pros and ConsPros:It is quick to develop and deliver.It is useful for small groups.It is useful when learners require immediate feedback on their learning and when the content iscomplex or highly context specific.Cons:It can be difficult to deliver to large groups.If the content changes quickly it can be difficult to update classroom training.It requires that you have access to classrooms and qualified instructors.It requires that people take time away from their jobs.ExamplesGlobal Fund trainingLawson implementation trainingDELTA marketing planningR&M TRaC, MAP, FoQus trainingFoundations of Leadership trainingMalaria Associates trainingLearning and Performance Architecture: Instructional Handbook for Participants. 2010 2
    • Population Services International - Learning & Performance2. Online TrainingWhat is it?Online training is training that is available through the Internet.The Big IdeaOnline learning has the potential to provides access to learning at anytime, in any place, and atthe learners pace.Pros and ConsPros:Ability to standardize instructional content.It can enhance access for learners who are distributed in place or time zones.It can provide learners with a “safe” environment where they take control of the learning pace,frequency and duration.It can be completed on the job.Cons:It can be costly to develop.Learners may require technology skills and access to computers.It may be unfamiliar to learners.ExamplePSI UniversityLearning and Performance Architecture: Instructional Handbook for Participants. 2010 3
    • Population Services International - Learning & Performance3. Communities, Networks and GroupsWhat is it?Communities, Networks and Groups create opportunities for people who share a commoninterest, goal or problem to share ideas, and information as well as best practices.The Big IdeaSome learning is best accessed through a community, network or group, especially knowledge,skills or attitudes that are not easily translated to “regular” instruction.Pros and ConsPros:Communities, networks and working groups are useful in connecting people all around the worldaround a common subject, idea or problem. It is a fast and efficient problem-solving tool.Communities can create opportunities for members to learn together.Cons:The community may not have access to accurate information.Community members may not work well together.ExamplesLearning and Performance NetworkWorking Groups (20+ groups on Kix)HR NetworkCommunities of Practice (SocialCast-85+groups)Learning and Performance Architecture: Instructional Handbook for Participants. 2010 4
    • Population Services International - Learning & Performance4. Experts and ExpertiseWhat is it?Experts and expertise are individuals, groups of individuals or systems that have throughdeliberate practice acquired knowledge and skills that can be differentiated from beginners orfrom those less experienced.The Big IdeaExperts have valuable knowledge and the capacity to share insights that result in a significantlearning and performance gain.Pros and ConsPros:Experts and expertise are useful when individuals are new to or are less experienced in a subjectarea and are seeking help to solve a problem, gain knowledge or become experts themselves.Cons:Experts are very busy.Experts may be geographically distant.ExamplesInternational Technical AdvisorsTechnical ServicesFunctional DepartmentsIndividual ExpertsLearning and Performance Architecture: Instructional Handbook for Participants. 2010 5
    • Population Services International - Learning & Performance5. Information LibrariesWhat is it?Information libraries are places where bodies of knowledge or expertise are electronicallyhoused. It involves gathering, organizing and managing knowledge (manuals, policies,documents, etc) so people can access it when necessary.The Big IdeaInformation when used, can be valuable knowledge to address learning and performancechallenges, though it must be made easy to access.Pros and ConsPros:When compared to paper based repositories, it is easier to update, and organize.Users may find it easier to search for and find information.It may be used to provide users with anytime, anyplace access to information.Cons:It may require technical skills to design and develop an information library.ExamplesKIXH: Drive at HQ in Washington, DCLearning and Performance Architecture: Instructional Handbook for Participants. 2010 6
    • Population Services International - Learning & Performance6. Performance SupportWhat is it?Performance support is any job aide, manual, toolkit or support that helps in a specific job taskbeing completed faster, cheaper or better.The Big IdeaWith a right performance support readily available people have the opportunity to improve theirperformance.Pros and ConsPros:Performance support is useful when:A specific job task is performed infrequently.When someone requires assistance.When someone would like to perform a task faster, cheaper or better to increase productivity.ExamplesQuick Start ManualLawson Quick Review GuidesField Financial ManualToolkits (on Kix)Case Study Library on KixDELTA Companion“Not So Lonely Planet” Innovation Handbook KIX Video TutorialsLearning and Performance Architecture: Instructional Handbook for Participants. 2010 7
    • Population Services International - Learning & Performance7. Mentoring and CoachingWhat is it?Mentoring is when a more experienced or knowledgeable person helps someone who is lessexperienced achieve their goals. This is often a formal relationship characterized by regularcommunication that occurs within the context of career advancement.Coaching is when a supervisor assists their direct report in improving their job performance.The Big IdeaA mentor can offer ongoing or temporary support to a less experienced staff member in order toaddress a shared goal. A coach can offer ongoing or temporary support to improve a staffmember’s job performance.Pros and ConsPros:Mentoring is useful when an employee would like assistance in developing the necessary skills,behaviors and attitudes that will help them move up in their careers.Coaching is useful when an employee would like to move away from a negative issue (e.g. a badhabit) or move toward a positive outcome (e.g. acquire a new skill).ExamplesCR  Mentoring ProgramLearning and Performance Architecture: Instructional Handbook for Participants. 2010 8
    • Population Services International - Learning & PerformanceSELF TESTCongratulations! Having read pages 2-8, you now know about the seven key types of learningand performance in the Learning and Performance Architecture.Please move on to the three scenarios on page 10 to evaluate your knowledge and improve yourability to identify solutions that will enhance learning and performance.Learning and Performance Architecture: Instructional Handbook for Participants. 2010 9
    • Population Services International - Learning & PerformanceSCENARIOSInstructionsRead the scenario below and choose the answer (s) that is most likely to enhance Sanjay’s, Pedro’s andCatalina’s opportunities to learn and perform. Solutions are provided on page XXXScenario-1:Sanjay works in a small country surrounded by more mature PSI programs. The countryteam has just won its first major proposal after just getting by on funding for over 3 years.Sanjay has been asked to join an 8-member team to run the program. Sanjay is the mostjunior staff member on the team and will have no direct job responsibilities. However,the team leader told him that if he can sharpen his management skills he will be put incharge of one component of the program in one year. Given the scenario, what kind oflearning and performance resources would you recommend to improve Sanjay’smanagement skills?A. Online TrainingB. Mentoring and CoachingC. Performance SupportScenario-2:Pedro and the family planning team have just returned from a donor meeting. The donor hasswitched gears after 16 months and has asked PSI to add a new family planning service tothe social franchising network. The donor expects them to launch in 60 days. Pedro hasheard of the service but does not really know anything about this highly technicalintervention. Aware that PSI is already running the service in five other countries, thedonor has asked for a top line briefing in one week on two key issues.Given the scenario, what kind of learning and performance resources would yourecommend to Pedro?A. Online TrainingB. Communities and NetworksC. Experts and ExpertiseScenario-3:This morning the CR notified Catalina that they won the PSI HIV/Aids proposal. The CRwants to meet in the afternoon to start working on the project. As the #2 person on thisproject Catalina has a chance to shine in front of bosses and peers. To succeed, she willneed to get up to speed on a set of interventions that PSI has not implemented in thiscountry program. Given the scenario, what kind of learning and performance resourceswould you recommend to Catalina?A. Information LibraryB. Experts and ExpertiseC. Classroom TrainingLearning and Performance Architecture: Instructional Handbook for Participants. 2010 10
    • Population Services International - Learning & PerformanceSOLUTIONSScenario-1A. Online Training*B. Mentoring and Coaching*C. Performance SupportA. Online Training. This is correct!Sanjay has about a year too improve his management skills. Sanjay is likely tobenefit from and has ample time to complete formal learning. Through OnlineTraining, Sanjay can deepen his understanding of key management related facts,concepts and principlesKeep in mind: When an individual has limited knowledge or experience, an instructor who canprovide guidance in either a classroom or online is a sound choice.Access the Mentoring and Coaching option which is also a correct choice.B.  Mentoring  and  Coaching.  This  is  correct!Sanjay may benefit from the experience of a coach or a mentor. In this scenario, Sanjay maybenefit more from a mentor, someone who has more experience and knowledge and could helpsomeone like Sanjay achieve his goals. Sanjay has plenty of time to find and work with a mentorto begin his journey to becoming an expert.Access the Online Training option, which is also a correct choice.C. Performance Support.You did not choose the best solution. Though Performance Supports are an importantmanagement tool, they are intended to aid or assist an individual complete a task. What Sanjayneeds is opportunities to learn key management concepts and principles. Please try again.Learning and Performance Architecture: Instructional Handbook for Participants. 2010 11
    • Population Services International - Learning & PerformanceScenario 2A. Online TrainingB. Communities and Networks*C.Experts and Expertise*A. Online Training.You did not choose the best solution for this scenario. Consequently, Pedro wasnot able to access the right information and donor is unsure about moving forward.The biggest concern in this scenario is that Pedro needs to gather information in ashort time period (one week) in order to answer the donor’s questions. This isprobably insufficient time to find and take a course as well as prepare a presentation for thedonor about a new family planning service.Keep in mind: Remember that Online and Classroom Training are best suited to helpingindividuals’ learn complex topics over an extended period of time. Online training in thisscenario is unlikely to give Pedro the information he needs in the time he needs it to solvePedro’s challenge.Please try again.B. Communities and Networks. This is correct.If Pedro can rapidly locate the other PSI staff responsible for running the Family PlanningService in other countries, he will have access to colleagues with firsthand experience. Theseindividuals will understand the benefits and challenges of the Family Planning Service and willbe able to share key insights.Keep in mind: Communities and Networks are a very significant resource. They can provide youwith quick access to individuals who share challenges, problems and contexts similar to yourown. Most importantly, they may have already found the answer you are looking for.Access the Experts and Expertise option which is also a correct choice.C. Experts and Expertise. This is correct!If Pedro can quickly access Experts, individuals who have a detailed knowledge of the FamilyPlanning Services, he will be able to rapidly deepen his understanding of this intervention.Experts have a deep theoretical understanding that informs their actions. Whereas many peopleknow how to implement a solution, Experts know why one solution is better than another.Keep in mind: Experts may have worked in a wide variety of contexts and settings. This mayallow you to draw on potential experience and situations that may not be exactly the same asyours but that may still be very useful insights in your context.Access the Communities and Networks option which is also a correct choice.Learning and Performance Architecture: Instructional Handbook for Participants. 2010 12
    • Population Services International - Learning & PerformanceScenario 3A. Information Library*B. Experts and ExpertiseC. Classroom TrainingA. Information Library. This is correct.Catalina was able to locate the information she needed within a few hours to leada discussion on interventions that might be implemented. Her colleagues wereimpressed with her knowledge.Keep in mind: Information Libraries provide a physical or virtual space where information anddocumentation can be stored and rapidly and easily accessed. The best information libraries canbe accessed 24 hours a day from anywhere in the world.B. Experts and ExpertiseYou did not choose the best solution for this scenario. Consequently, Catalina spent allof her time on the phone trying to track down experts in the field and she still does not haveinformation she needs. Experts, as Catalina discovered are not always available on short notice.Keep in mind: While Experts could certainly share information, an Expert is most valuable whenthey are able to share their understanding and insights. In this scenario, Catalina simply needsinformation.Please try again.C. Classroom TrainingYou did not choose the best solution for this scenario. Catalina spent most of her preparationtime looking for a good course to take and was not prepared for her meeting.Keep in mind: Catalina needs quick and easy access to information and documentation about PSIinterventions so that she can lead a discussion with her colleagues during the afternoon meeting.Please try again.Learning and Performance Architecture: Instructional Handbook for Participants. 2010 13
    • Population Services International - Learning & PerformanceLEARNING AND PERFORMANCE JOB AIDOn pages 15-16, you will find a job aid. Please print off a separate copy of the job aid and post itto an office bulletin board, or some place that you can access it when necessary.Learning and Performance Architecture: Instructional Handbook for Participants. 2010 14
    • Population Services International - Learning & Performance Learning and What is it? Big Idea Pros/Cons PerformanceClassroom Classroom training is any An instructor and learners Pros:Training training that is led by an meet face-to-face in a It is quick to develop and deliver. instructor who is face-to- location for a set period of It is useful for small groups. face with learners. time. Typically, the It is useful when learners require immediate instructor has the feedback on their learning and when the content is information which is shared complex or highly context specific. with the learners. Cons: It can be difficult to deliver to large groups. If the content changes quickly it can be difficult to update classroom training. It requires that you have access to classrooms and qualified instructors. It requires that people take time away from their jobs.Online Online training is Online learning has the Pros:Training training that is available potential to provides access Ability to standardize instructional content. through the Internet. to learning at anytime, in It can enhance access for learners who are any place, and at the learners distributed in place or time zones. pace. It can provide learners with a “safe” environment where they take control of the learning pace, frequency and duration. It can be completed on the job. Cons: It can be costly to develop. Learners may require technology skills and access to computers. It may be unfamiliar to learners.Communities, Communities, Networks Some learning is best Pros:Networks, and Groups create accessed through a Communities, networks and working groups are opportunities for people community, network or useful in connecting people all around the worldGroups who share a common group, especially around a common subject, idea or problem. It is a interest, goal or problem knowledge, skills or fast and efficient problem-solving tool. to share ideas, and attitudes that are not easily Communities can create opportunities for information as well as translated to “regular” members to learn together. best practices. instruction. Cons: The community may not have access to accurate information. Community members may not work well together.Learning and Performance Architecture: Instructional Handbook for Participants. 2010 15
    • Population Services International - Learning & Performance Learning and What is it? Big Idea Pros/Cons PerformanceExperts and Experts and expertise are Experts have valuable Pros:Expertise individuals, groups of knowledge and the capacity Experts and expertise are useful when individuals individuals or systems to share insights that result are new to or are less experienced in a subject that have through in a significant learning and area and are seeking help to solve a problem, gain deliberate practice performance gain. knowledge or become experts themselves. acquired knowledge and skills that can be Cons: differentiated from Experts are very busy. beginners or from those Experts may be geographically distant. less experienced.Information Information libraries are Information when used, can Pros:Libraries places where bodies of be valuable knowledge to When compared to paper based repositories, it is knowledge or expertise address learning and easier to update, and organize. are electronically housed. performance challenges, Users may find it easier to search for and find It involves gathering, though it must be made easy information. organizing and managing to access. It may be used to provide users with anytime, knowledge (manuals, anyplace access to information. policies, documents, etc) Cons: so people can access it It may require technical skills to design and when necessary. develop and information repository.Performance Performance support is With a right performance Pros:Support any job aide, manual, support readily available Performance support is useful when: toolkit or support that people have the opportunity A specific job task is performed infrequently. helps in a specific job to improve their When someone requires assistance. task being completed performance. When someone would like to perform a task faster, cheaper or better. faster, cheaper or better to increase productivity.Mentoring Mentoring is when a A mentor can offer ongoing Pros:and Coaching more experienced or or temporary support to a Mentoring is useful when an employee would like knowledgeable person less experienced staff assistance in developing the necessary skills, helps someone who is member in order to address behaviors and attitudes that will help them move less experienced achieve a shared goal. A coach can up in their careers. their goals. This is often offer ongoing or temporary a formal relationship support to improve a staff Coaching is useful when an employee would like characterized by regular member’s job performance. to move away from a negative issue (e.g. a bad communication that habit) or move toward a positive outcome (e.g. occurs within the context acquire a new skill). of career advancement.Learning and Performance Architecture: Instructional Handbook for Participants. 2010 16
    • Population Services International - Learning & PerformanceNOTESLearning and Performance Architecture: Instructional Handbook for Participants. 2010 17
    • Population Services International - Learning & PerformanceREFERENCES1. Rosenberg, M. (2006) Beyond E-Learning. Pfeiffer. San Francisco, CA.Note: The Learning and Performance Architecture has been adapted from MarcRosenberg.Graphic Resources:1. ISD Group at Sun Microsystems provided the character graphics and officebackground slides. These templates were developed by Martin Hardee and the webdesign teams at Sun Microsystems. http://www.designcomics.org/scenes.html2. The Learning and Performance Architecture graphic on page one was retrieved fromKIX: www.kix.psi.org . Keyword search “Learning and Performance”.Learning and Performance Architecture: Instructional Handbook for Participants. 2010 18