Chris Dalby

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Chris Dalby

  1. 1. People and ICT Systems Characteristics of Users
  2. 2. Characteristics <ul><li>Experience </li></ul><ul><li>Physical characteristics </li></ul><ul><li>Environment of use </li></ul><ul><li>Task to be undertaken </li></ul><ul><li>Age </li></ul>
  3. 3. Experience <ul><li>General familiarity with ICT </li></ul><ul><li>Confidence levels </li></ul><ul><li>Specific training on system </li></ul><ul><li>Specific experience on system </li></ul>Confidence
  4. 4. Physical Characteristics <ul><li>Special needs </li></ul><ul><li>Physical needs </li></ul><ul><ul><li>Sensory impairments </li></ul></ul><ul><ul><li>Physical disability </li></ul></ul>
  5. 5. Environment of Use <ul><li>At home </li></ul><ul><li>At work </li></ul><ul><li>On the move </li></ul>
  6. 6. Task to be Undertaken <ul><li>Entering text </li></ul><ul><li>Automatic entry </li></ul><ul><li>Voice recognition </li></ul>
  7. 7. Age <ul><li>Children </li></ul><ul><li>Teenagers </li></ul><ul><li>Adults </li></ul><ul><li>Older people </li></ul>
  8. 8. Improving Accessibility <ul><li>Using plain, simple language </li></ul><ul><li>Offer different languages </li></ul><ul><li>Use of speech facilities </li></ul><ul><li>Changing size of text </li></ul><ul><li>Changing colour of text </li></ul><ul><li>Changing background colour </li></ul><ul><li>Online help </li></ul>

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