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Accessibility Issues and Solutions in TAST: Practical Guidelines

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Presentation focuses on access-related issues in the use of technology assisted clinical supervision. Both challenges and solutions are addressed from five major vantage points: (1) human-related factors, (2) geographic factors, (3) use of technology and skills, (4) factors relevant to access for people with disabilities, and (5) digital agility and decision-making.

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Accessibility Issues and Solutions in TAST: Practical Guidelines

  1. 1. Melissa D. Deroche, M.Ed., LPC-S, LMFT University of New Orleans, Doctoral Candidate Edina Renfro-Michel, Ph.D., ACS Montclair State University
  2. 2.  Terminology andTechnologies  Technology Skills  Human Factors  Geographical Factors  Digital Agility and Decision Making  Disability-related access concerns  Implications
  3. 3.  Technology-assisted supervision and training (TASTS)  Technology-assisted distance supervision (TADS)
  4. 4.  Email  Computer-based teleconferencing  Electronic mailing lists  Chat rooms  Technology-assisted live supervision  Bug-in-the-ear
  5. 5.  Cost and availability  Compatibility, maintenance, and upgrades  Technology use  Comfort and ease of use  Technology training  Reliable Internet access  Security
  6. 6.  Challenge Working Alliance  Solutions  Video Conferencing  Hold first supervision session face to face if possible  Using the technology prior to meeting online
  7. 7.  Challenge  Access to supervision based on geographical location  Seasonal or inclement weather  Solutions  Access to more qualified demographically culturally diverse supervision  Have a backup plan
  8. 8.  Seale et al (2010) identified two themes that integrate accessibility, attitude and inclusion factors intoTADS. 1. Digital agility – extremely familiar with technology, using a wide range of strategies, and having high levels of confidence in ability to use technology. 2. Digital decision making – choice of technology to use based on the situation, personal needs, and available resources (e.g. support, training, and funding). .
  9. 9.  Benefits – geographic location, transportation, quality supervisors, and flexibility  Challenges – interactive nature of digital technologies and inadequate use of universal design principles  Solutions – assistive and adaptive technologies, environmental modifications, and contextual factors
  10. 10.  Challenges to Access  Interactive nature of devices/technologies  Solutions  Alternative input devices, dictation software, assistive touch and guided access  Abbreviation or short hand methods for digital input  Extended response time  Location and placement of digital devices
  11. 11.  Challenges  graphics and image-based text  non-standard document formats  inconsistent web layouts  fixed font sizes and poor contrast  Solutions  Collaboration with supervisee regarding accommodation needs  Assessment of digital technologies prior to use
  12. 12.  Compatibility of assistive technology with other software applications or websites  Navigation and response time  Accessibility does not mean user friendly  Accessible documents are text-based and do not contain graphics or scanned images of text  Video-based supervision and non-verbal communication
  13. 13.  Challenges  Auditory-based digital technologies  Environmental or background noise/interference  Poor sound quality  Solutions  Text-based technologies  Evaluate ability to hear communications  Communication Access Real-TimeTranslation (CART)  Telecommunication devices  Qualified ASL interpreter
  14. 14.  Focus on content of communication not the delivery  Allow extra time for communication  Ask follow-up questions if uncertainty in what was communicated.
  15. 15.  7Ways to make your class accessible  http://goo.gl/bdJPfH  AccessibilityChecklist  http://goo.gl/c1t3C3  Gallaudet University CACREP Program  http://goo.gl/iOST4P

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