1. TELEPHONE ETIQUETTE. TELEPHONEETIQUETTE ARE SELF-ADOPTED RULES WHILE CONVERSING ON THE PHONE WHICH MAKES US COMMUNICATE CLEARLY AND SHOWS RESPECT & CONSIDERATION TOWARDS THE OTHER PERSON SPEAKING TO US.

2. IMPORTANCE OF TELEPHONE ETIQUETTE Good phone etiquette is important because we cannot see the facial expressions and body language of the other person and they cannot see us.

3. TELEPHONE ETIQUETTE.

4. RECEIVING A PHONECALL

6. PLACE CALLING FROM AND TO.

7. IDENTIFY YOURSELF

8. BE DISCREET(LOW ON VOICE)

9. CONFIDENTIAL INFO ON ANSWER PHONES

10. NO PRANKS

12. LISTEN CLEARLY

13. BE CLEAR

14. RESPOND IN TIME

16. Telephone Courtesy Hints CHECK THE NUMBER BE BRIEF WITH BUSY – COOL WITH OTHERS CLEAR YOUR IDENTITY SCHEDULE TIME & PLACE "Sorry, wrong number.“ LET THE TELEPHONE RING A REASONABLE LENGTH OF TIME STICK TO POINT WHILE LEAVING MESSAGES ADD PURPOSE BE ACCURATE AND CLEAR

17. CONCLUSION