More than 80% of modern consumers have smartphones and the number is still growing. With access to internet from smartphones, video communication in customer service is predicted to be the coming trend in customer engagement. Take a look at this brief information to know how visual communication and video communication will bring changes in customer engagement. More about Vidyo products: http://www.vidyo.com/products/

1. 83% OF CONSUMERS
AGES 18 – 29 HAVE A SMARTPHONE
OF INTERNET USERS ACCESS THE INTERNET
THROUGH THEIR MOBILE DEVICES TODAY 2 BY THE END OF 2015 3
OF KINDLE FIRE HDX CUSTOMER
QUESTIONS NOW COME VIA THE
AMAZON MAYDAY BUTTON 5
OF BANKS
RATE MOBILE BANKING
APPLICATIONS AS A HIGH
INVESTMENT PRIORITY 7
OF BANKS
REPORT INCREASING
INVESTMENT ON
CUSTOMER SERVICE AND
CUSTOMER EXPERIENCE 7
OF AMERICANS WITH A HOUSEHOLD
INCOME OVER $75,000 A YEAR HAD
EXPERIENCE WITH VIDEO CALLING 4
CUSTOMERS WHO ARE
FULLY ENGAGED BRING
FULLY ENGAGED POLICY
OWNERS PURCHASE
OVER 100 OF THE 500 LARGEST GLOBAL BUSINESSES WILL INTRODUCE
VIDEO-BASED CHAT BY 2018 FOR CUSTOMER-FACING INTERACTIONS
THAN ACTIVELY DISENGAGED
POLICY OWNERS DO
THAN CUSTOMERS WHO
ARE ACTIVELY DISENGAGED
VIDEO-ENABLED CUSTOMER
ENGAGEMENT COMES OF AGE
88% 78%
25%
34% 75%
37% 22%
MORE
TYPES
PRODUCT
$75,000+
2 BILLION
SMARTPHONE USERS
MORE
REVENUE
?
VIDYO, INC. (CORPORATE HEADQUARTERS)
433 HACKENSACK AVE., HACKENSACK, NJ 07601, USA
TEL: 201.289.8597 TOLL-FREE: 866.998.4396
EMAIL: VIDYOINFO@VIDYO.COM
APAC
APAC@VIDYO.COM
+852 3478 3870
EMEA
EMEA@VIDYO.COM
+33 (0) 488 718 823
INDIA
INDIA@VIDYO.COM
+91 124 4111671
© 2015 VIDYO, INC. ALL RIGHTS RESERVED. VIDYO AND OTHER TRADEMARKS USED HEREIN ARE TRADEMARKS OR REGISTERED TRADEMARKS OF VIDYO, INC. OR THEIR RESPECTIVE OWNERS. ALL SPECIFICATIONS SUBJECT TO CHANGE WITHOUT NOTICE, SYSTEM SPECIFICS MAY VARY.
VIDYO PRODUCTS ARE COVERED BY ONE OR MORE ISSUED AND/OR PENDING US OR FOREIGN PATENTS OR PATENT APPLICATIONS. VISIT WWW.VIDYO.COM/PATENT-NOTICES FOR MORE INFORMATION.
WWW.VIDYO.COM
1
Pew Research Center, February 27, 2014
http://www.factbrowser.com/facts/14672/
2
DazeInfo, “Internet Around the World: 25% People Access Internet Through Mobile Devices!”, April 3, 2014
http://dazeinfo.com/2014/04/03/internet-around-world-25-people-access-internet-mobile-devices/
3
DazeInfo, “2 Billion Smartphone Users By 2015: 83% of Internet Usage From Mobiles”, January 23, 2014
http://dazeinfo.com/2014/01/23/smartphone-users-growth-mobile-internet-2014-2017/
4
Mashable, “One in Five Americans Make Video Calls”, October 13, 2010
http://mashable.com/2010/10/13/video-calling-stats-pew/
5
Amazon.com, “75% of Kindle Fire HDX Customer Questions Now Come via the Mayday Button - Average Response Time is Just 9.75 Seconds”, June 13, 2014
http://www.businesswire.com/news/home/20140613005080/en/75-Kindle-Fire-HDX-Customer-Questions-Mayday#.VRBjgUKZDjQ
6
Gartner, “Gartner Report Highlights Growth of Contextualized Video Chat Support”, January 9, 2015
http://www.onsip.com/blog/2015/01/09/gartner-report-highlights-growth-of-contextualized-video-chat-support
7
Efma, “Innovation in Retail Banking 2014”, October 2014
http://www.efma.com//index.php/resources/studies/detail/EN/1/507/1-195YPE
8
SAP, “44 Facts Defining the Future of Customer Engagement”, October 13, 2014
http://www.news-sap.com/44-facts-defining-future-of-customer-engagement/
6
8 8
1