5. Web 1.0 vs. Web 2.0 PASSIVE SELFISH PARANOID SIMPLE CONTROLLING DULL!! INTERACTIVE GENEROUS PARTICIPATORY ADVANCED FEATURES BECOMING A MEMBER (peer-to-peer) ENGAGING! Web 2.0 is about… Web 1.0 was about… broadband dialup bandwidth costs hardware costs APIs screen scraping web applications web forms sharing owning tags taxonomy RSS portals blogs home pages peer to peer client-server communities companies writing reading
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8. Trust in Peers Trumps All Other Sources Online Consumers Turn to Friends or Acquaintances for Information 83% 49% 37% 30% 60% 52% 50% 63% 69% 75% Source: Forrester’s NACTAS Q3 2006 Media & Marketing Online Survey. * Opinion of friend or acquaintance using product or service Review in newspaper, in a magazine, or on TV Information on the manufacturer’s Web site A review by a known expert Consumer reviews on a retailer’s site Consumer reviews by users of a content site Information at online consumer opinion sites Online reviews by editors of content sites Information in chat rooms discussion boards An online review by a blogger
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Editor's Notes
Social media is more an approach, a philosophy to online marketing than it is a straight forward vehicle.
1 min
Overlays are how web users think of web 1.0 vs. web 2.0
- Companies savvy to web 2.0 are visitor-centric, which is prospect, customer, etc. centric - You have to become a geniune member of a community or your risk ranges from little/mediocre success to a ruined reputation and abandonment - The momentum to give visitors a voice in the exchange/transaction has already built up to a point where they expect it. Visitors choose because they have so much to choose from (next slide).
03/14/10
The options are endless and it’s dizzying…
- Categories to be highlighted in following slides - Factoid: who knows what this is? - hmmm….
- Next to Google (responsible for 90+ percent of traffic for many if not most sites these days), social engines rank #2 for sources of traffic for many. - This is how you get into those social engines
Don’t try to create your own social media platform unless that is your business. Leverage a real platform and focus on your business.
If you don’t manage your reputation, you aren’t there to manage crisis control like in the case of Dell’s batteries exploding. No comment is a way to burn your brand.
If you don’t manage your reputation, you aren’t there to manage crisis control like in the case of Dell’s batteries exploding. No comment is a way to burn your brand.