The document describes the collections functionality within the ARMnet financial software, including features such as integrated workflows to automate client contact, a centralized location for all client data and documents, and customizable templates and reports to manage collections processes. ARMnet provides a full customer relationship management solution to track loans from origination through servicing and collections. The software allows users to easily customize features and security permissions to meet their specific collection needs.

1. 2010
Axcess Canada
Business Development
Team
[COLLECTIONS & SPECIAL SERVICING
IN ARMNET FINANCIAL SOFTWARE]
A brief summary and screen shot analysis of some of the Collections Functionality within the ARMnet Integrated Financial Product Management
Solution

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Collections & Special Servicing in ARMnet Financial Software
Integrated Financial Product Management Solutions
The purpose of this document is to highlight on a high level basis some of key components of the ARMnet Integrated Financial Product
Management Solution as they relate to Special Servicing and Collections in the Canadian banking, lending and related financial services markets.
Why ARMnet is Vital to Your Firm’s Success
• ARMnet is a customer centric application tying together all financial product management needs for credit/risk decisioning and servicing,
collections and arrears including all associated electronic data (i.e. documents, scanned images, tasks, emails) to provide full end to end
processing for the life of the loan.
• Efficiently enforce quality, traceability, and improve client support through data centralization and secure permission structuring.
• Eliminate time wasted inputting the same data into different applications to support client needs. By centralizing data, reporting, statement
generation and document creation, response time to the client’s needs dramatically improves.
• Reduce operational costs through the reduction or elimination of running legacy systems that are inflexible to meet changing credit/risk
decisioning or servicing environments and require costly programmer intervention for even the simplest of changes.
• Protection from unauthorized access or alteration locally or remotely through our encrypted database structure.
Highlights of the ARMnet Financial Products Management Solution
• Solution provides total collaboration under client space for email, tasks, documents, and scanned images. This data is also tied directly to
client underwriting and servicing management providing one seamless space for all client communications.
• System workflows automate client contact at steps in the process when collections or servicing issues arise. Points of notification can
include email with follow up documentation. Workflow automates production of this and auto generates tasks for CSR team monitoring
portfolio.
• The solution completely integrates with Microsoft Outlook and Microsoft Office XP, 2003 or 2007 for document creation and automation.
Templates can be easily and securely created to validate proper legal documentation is included in every document.
• This system allows the client to flexibly alter decisioning criteria on any workflow structure within their institution as market forces change
without the need for expensive programming like many legacy systems require.
• Incredible security model is totally permissions based allowing you to define by user what fields, documents and workflow they have access
too.
• Documentation for collections/ arrears and other servicing all included out of the box for both commercial and retail clients. Ability to add to
this easily by creating or editing templates easily available.
• System reports for collections or other servicing needs already in the system. Report wizard also allows you to either edit and/or resave
existing reports to refine further or create new ones easily.
• Workflow toolset allows for the client to edit or enhance and screen views in the system to their needs easily.

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Collections & Special Servicing in ARMnet Financial Software
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The core summary screen in one area allows the user to validate:
1. Loan Status as well as possible arrears amounts
2. Loan Funder to define who the institution is
3. Loan Balance including principal, interest and potential arrears.

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Collections & Special Servicing in ARMnet Financial Software
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Collections Overview screen also allows you to view
1. Facility Summary gives a complete outline of the mortgage or loan product, associated security and client details.
2. Collection Actions allows the user to log all contacts with the client and define when they are complete what the results were.
3. Loan Information provides a complete history of actions taken on the account including litigation, arrears fees etc.
Each of these screens can also be edited easily to add or remove additional workflow to any of the screens as desired.

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Collections & Special Servicing in ARMnet Financial Software
The collections allocation screen allows management to have a high level overview of all outstanding collection issues, who they are assigned to,
their status SPV and Tranche attachments etc. Again, the fields that have been added here are completely editable “out of the box” so adding;
changing or altering fields a client wishes to view are not onerous. This then allows a manager to assign or reassign collection tasks by account or
blocks of accounts as they see fit.

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Collections & Special Servicing in ARMnet Financial Software
In respect to documents associated with
collections and servicing there are a significant
number of tailor made documents in the system
available “out of the box” as noted below. The
documents can be generated in a variety of
formats including Adobe PDF, Microsoft Word,
Microsoft Excel, XML, HTML to name but a few.
Workflow can also be attached to the
documents so that the system auto generates
them as an EOD process. This eliminates the
need for these types of documents to be
manually generated for clients when they occur.
Document templates tied to the ARMnet system
will allow these to be effectively created with the
proper legal structure effectively.
Reports are also available within the system
which allows us to monitor the status of loans
through the workflow properly based on the
arrears points you as the client feel are
important. There are a large number of different
system generated reports in ARMnet and there is
also a full report wizard which can allow the user
with proper security permissions to edit existing
reports or create new ones as required. These
can be text or graphical in nature.
Bar Coding: The system also allows us to add bar coding to each of these reports or statements if desired. Bar code reading technology has been
imbedded into the application so that we can integrate with a faxing solution that converts faxes to TIFF or PDF and routes them to a specified
folder. ARMnet can read the folder, identify the bar code and import the document correctly into the client space. This eliminates any manual
intervention with scanning paper faxes and manually imaging them into the document area in a contact.

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Collections & Special Servicing in ARMnet Financial Software
Collection documents within the system follow
any workflow desired.
Structure of processing of this documentation
can be mapped to generate manually or on
EOD run automatically.
Documents can also be pushed to the web
client to notify outside brokers or clients of
pending release.
Document templates can be customized to
reflect multiple institutions allowing BPO
Outsourcing firms to easily replicate any
institutions requirements.
Security level on the documents can be set to
allow editing at a variety of levels based on
permissions.
Adding additional documents can be easily
achieved to insure flexibility to adapt to
changing market trends, legislation changes or
workflow alterations.
ARMnet Integrated Financial Product management Solution
Tomorrow’s Financial Product Management Solutions, Here Today.
For a demonstration of our solution please contact us at armnetsales@axcesscanada.com or contact us at 1-705-719-5660.