1. Human Resource
Answers

2. You MUST know the basics of
Human Resource Management.
Our ‘HUMAN RESOURCES’ are the
foundation of our business.

3. Pre-Employment Screening
Every applicant MUST
go through a
background screening
process
Use electronic
Employment
Application

4. Turnover spending…
“ONE-THIRD of a new hire’s
annual salary” according to
DOL

5. GIVE ME A
DOLLAR FIGURE!

6. WHY ARE TURNOVER
COSTS SO HIGH?
1
2
3
4
5
6

7. 1. They don’t feel connected to their Boss
2. They don’t feel appreciated
3. They don’t feel they are growing
REASONS EMPLOYEES QUIT

8. Love ‘em or Lose ‘em
 Coach and Mentor
 Show Appreciation! FREQUENTLY!
 Emphasize POSITIVE reinforcement

9. Performance Evaluations
 Do them Timely
 Do them Accurately–don’t “sugar-coat”!
 and remember, just because it’s
budgeted…..
….Annual Reviews otherwise

10. Personnel Files
 Be careful what you
keep…
 Lawyers would LOVE
to get copies

11. What NOT to Keep in a Personnel File
(These are all stored separately at the Home Office)
Doctors notes
FMLA or ADA paperwork
Employee benefits documentation
Emergency contact information
I-9 (INS) forms

12. Family Medical Leave Act
 Employees may take UP TO 12 WEEKS
OFF
 No replacement; position must remain
open!

13. Harassment Prevention
As soon as you become aware of a
complaint or issue, Contact the Assc VP of
Human Resources.
As Managers must “Walk the Walk.”

14. ADA-Amendment Act
...a Disability is...
 Physical or Mental Impairment that Substantially
Limits a Major Life Activity
or
 Person has a Record of Such Impairment
or
 Is Regarded as Having Such an Impairment
Americans with Disability Act

15. ….and some More Details on
“Disability”
 Chronic conditions
 Two or more impairments not limiting by
themselves, but together, limit one or more
major life activities…

16. Bottom Line:
Manager should in turn call
Human Resources.

17. Consistent Communication with employees
Truly open communication
Visit with …
Listen to…
Seek out; accept Constructive feedback

18. …And Note…

19. All I Really Need To Know I Learned
In Kindergarten
 Share
 Play fair
 Put things back
 Say you're sorry
 Wash your hands
 Take naps
 Watch out for traffic
 Stick together

20. All I Really Need To Know…
Now…“adult terms”…
 Cookies and milk, and a nap about three
o'clock every afternoon
 A policy to always puts thing back, and to
clean up our own messes
 When we go out into the world, it is best to
stick together
© Robert Fulghum. All I Really Need To Know I Learned In Kindergarten,
Villard Books: New York, 1990.

22. Human Resource Answers