1. Serwaa Bates-Ferguson
1009 HudsonDr.
Joliet, Il 60431
815-582-4992
Cell 773-330-9114
Serwaa72@gmail.com
OBJECTIVE:Gainful employment that utilizes current skills, develops newskills,
and enhancescareer opportunities
QUALIFICATIONS
Excellent speaking voice andcommunications skills (written and oral)
Computer knowledge including Windows 95/98/ME. Vista. Microsoft Office 2010
WMS, DTCI, ADP, TMS knowledge, Previous Government clearance CACcard
Exceptionallyresponsive andinteractive withconsumers
EDUCATION
1986-1990 AustinCommunityAcademy
2002- 2004 Associates in Arts/Criminal Justice - MalcolmXCollege
EMPLOYMENT
2014-Present InventoryControl Supervisor-Innotrac
Manage a teamof 30 associateson the Charlotte Russe, Groupon, andVivaterra accounts. Process dailycycle counts onall
three accounts to ensure an accurate inventory. Helpthe outboundteamlocate andship expediteditems needed to complete
orders timely. Input correct time inADPfor all fulltime and contracted associates onmyteam. Make sure that all shifts are
adequatelystaffedfor this 7 dayoperation. Have dailymeeting onsafetyandergonomics. Perform monthlyMatrix meetings
with mystaff individuallyon their performance and the goals and expectations of the team as a whole.
2011-2014 Lead Logistics Coordinator –MenloWorldwide Logistics (Dept. Of Defense Contract)
Government Clearance witha CACcard certified. Ensured that the team wascoveredon all PTO andwas fullystaffed at all
times eventhe on call weekendshift. Procured all modesof transportation for allbranches of the UnitedStates Military.
Trainedthe new employeeson the SOP’s andSWI’s, ensuredthat myteam is adequatelystaffedso that we are able to quickly
respondto our customer’s needs. Participatedinwriting SOP’s andproof readingto keep themupdated. Incharge ofbooking
all expedited shipments andtrackingthem to completion. Respondedto all customer feedbacks ina 72 hour period.
2009-2011 Inventory/SafetyManager-LAZ Parking Meters LLC.
Procured all the vendors for the new branch division. I cycle counted the entire inventorythat wasprovided bythe previous
owner andreconciledthe discrepancies. I installedthe new inventorysoftware andtrainedthe management staff onhow to
check, reorder, andverifyanyinventoryneedfor the division. Correlatedwithour auto vendors on maintenance andmore
inventories. Trained the staff insafetyandergonomics. The onsite HRperson who talked withcorporate andtemporary
vendors on issueswith payroll, vacations, andanyother personnel issues.
2007-2009 Operations Supervisor-Sage Parts Plus
Hire new employees, trained onour computer system, set work schedules, schedule time off. Managed24 employees ina 24
hour/365 operation. On call 24 hours a day. Diddailycycle counts andheaded yearlyinventories. Improvedinventoryfrom 23%
to 11% inaccuracyinone year. Problem solved customer complaints andhadmonthly meeting withcustomers to improve our
services.
2004-2007 Assistant Supervisor-Exel (Motorola Campus)
Managed18 employees. Scheduledtime offandset schedules. Haddailymeetings with associates to go over the schedule for
the dayas wellas defects andproblems fromthe daybefore. Trained invarious aspects of the dailyoperations. Diddailycycle
counts andheadedyearlyinventories. Problem solvedcustomer complaints andhad weeklymeetingwith customers on better
qualityandtimelyservice.
References furbisheduponrequest