Service Design Breakfast - No guesswork needed - Karri-Pekka Laakso, Reaktor
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Service Design Breakfast - No guesswork needed - Karri-Pekka Laakso, Reaktor

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Karri-Pekka Laakso from Reaktor discusses how service design is done in his company.

Karri-Pekka Laakso from Reaktor discusses how service design is done in his company.

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Service Design Breakfast - No guesswork needed - Karri-Pekka Laakso, Reaktor Service Design Breakfast - No guesswork needed - Karri-Pekka Laakso, Reaktor Presentation Transcript

  • No guesswork needed Karri-Pekka Laakso Service Design Breakfast 17.10.2012
  • © Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • Newton’s iteration© Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • 1© Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • © Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • © Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • Karri-Pekka Laakso 1973 Born 1986 Hacking Z80 on Spec 328 1994 IT: Topi admin @ HUT 1996 UI design: teaching @ HUT 1998 MSc (eng), Applied Mathematics 1999 Interacta Design, co-founder 2002 GUIDe, co-developer 2005 => Reaktor© Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • Reaktor 17 UI designers 6 ADs (graphics) 5 Concept Designers 1 Copywriter ~140 top-notch developers Concepting, UI design, graphics and coding are part of practically every project© Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • Technology Porsche 911 engine© Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • Design© Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • Reaktor I’m right here© Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • My Team Dev Dev Dev UI Dev Coach AD and me: UI© Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • Reaktor is where we are post-its fridge tables carpet chairs snacks coffee machines© Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • The Designer© Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • Divine Inspiration© Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • The Craftsman© Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • A Systematic Method Newton’s iteration© Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • A story of Service Design Starring:© Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • A sellable service / product© Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • Guesswork© Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • Bottom-up, not top-down© Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • Concept Where does it hurt? Where’s the money? For whom?© Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • Concept© Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • UI Design What do they need? How to support them? How should it work?© Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • UI Design© Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • HYKS Silmäpotilas Glaukooman mittauspäivä Tilanne: HYKSin silmäklinikalle tulee joka päivä 5-10 glaukoomapotilasta päivämittaukseen (3 mittauspistettä: 7:30, 12, 14:30). Potilaat ovat tyypillisesti iäkkäitä. Tapahtuman kulku:! potilaan lääkitystä kysellään (ei välttämättä ole papereissa oikein, on voitu muuttaa merkinnättä puhelimessa tai yksityisellä) (varmistaa, ettei potilas ole laittanut lääkkeitä nyt ennen mittausta) puudutustipat applanaatiota varten nykyisin paine yleensä applanaatiotonometrillä, lähinnä lapsille icarella (siristäjät, pää ei pysy paikallaan) tulokset merkitään heti mittauksen jälkeen millimetripaperille numeroina, mutta käyrät piirretään vasta viimeisen mittauksen jälkeen hälyttävät paineet johtavat heti lääkärikonsultaatioon (< 20 normaali, hälyttävä == ?) lääkäri tulkitsee käyriä myöhemmin ja ottaa tarvittaessa potilaaseen yhteyttä ei nähty, mutta näin kuulemma tehdään: potilas laittaa itse silmätipat ! 1. mittaus ennen tippoja, siksi oltava jo 7:30, koska tippaohje on tyypillisesti 2xvrk, klo 8 ja 20) ! ! => nähdään, miten potilas osaa laittaa tipat ! ! => tarvitseeko opastaa laittamisessa tai tippojen pitämisessä silmässä (punctakompressio eli puristaminen nenänpielestä) ! ! => meneekö lääke silmään© Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • © Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • UI Design© Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • UI Design© Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • UI Design© Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • Graphics design How does it look like? How does it feel?© Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • Graphics design© Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • © Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • © Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • © Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • © Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • © Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • Project (viewpoint of UI design) Concept design Identify UI design Solve Graphics design Beatify Implementation Build© Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • Outputs (viewpoint of UI design) Concept design Problem UI design Solution Graphical design Look & feel Implementation The thing© Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • When & what© Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • # of your teams 1© Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • The Wall© Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • The Wall© Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • The Wall© Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • © Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • Newton’s iteration© Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • 1© Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • © Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • © Copyright Reaktor 2012 Service Design Breakfast 17.10.2012
  • Thx! karri@reaktor.fi @kplaakso© Copyright Reaktor 2012 Service Design Breakfast 17.10.2012