1. About Me Efficient at multitasking and prioritizing Excellent ability to work with a variety of people
Quick at learning new skills & approaches Friendly nature with a positive attitude
Willingness to take on added responsibility Strong sense of ethics
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Experience Member Solutions, Qualstar Credit Union; Bellevue, WA 2014 to Present
Part of a team that decreased annual loan charge off’s from 6% to 2%. Provided solutions to
increase efficiency and communication between departments. Follow procedures to ensure
proper and timely collection of payments, including negotiating payments with members and
finding creative solutions. Work with members to create financial plans that will both meet
company requirements and help their financial situations. Assist in any task that support
manager and co-workers as needed.
Branch Service Representative, Qualstar Credit Union; Renton, WA 2013 to 2014
Brought in over $500,000 in consumer loans in the first 7 months of the year. Responsible for
performing member requests accurately and efficiently. Utilizing my extensive knowledge of
credit union products to educate members on what will be the best fit for their financial situa-
tion. Building and maintaining relationships with members to create loyalty and generate sales
leads.
Server, The Bridge; Seattle, WA 2011 to 2013
Used communication skills to work well with members of my team. Proactively completed
side work in a timely manner during downtime. Presented specials to guests and used up-
selling techniques to achieve higher sales. Successfully managed large sections.
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Lead Cashier/Barista, M Street Grocery; Seattle, WA 2010 to 2011
Acted as front of house lead and point of sale assistant. Assisted management with other
store operating duties as needed. Demonstrated leadership and time management in direct-
ing daily tasks based on priority. Eagerly completed extra tasks to increase my knowledge
about office management.
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Shift Manager, Taco Del Mar; Tacoma, WA 2006-2009
Shift lead responsible for opening and closing the store, preparing all food for the day, and
serving food to customers. Counted nightly revenue and made daily bank deposits. Dealt with
ordering and receiving product shipments. Maintained profit margins related to food cost.
Education
Western Governors University - Business Management 2011 - 2015
Self-Propelled Courses
Sara
Glen
3713 N Mullen
Tacoma WA 98407
253.355.5106
!slvanderley@gmail.com