10 questions for a technician to ask while troubleshooting

1. Appropriate questions
For a technician to ask while troubleshooting

2. Generic questions
• When did this happen?
• Has this happened before?
• If so, could you tell me when and how you resolved the problem?
• Can you recreate this problem?
• When did you first notice this problem?

3. Slow computer or slow internet
• Have you tried clearing your cookies and browser history?
• Have you scanned your computer for viruses?
• Do you receive error messages about your memory running out?
• Do you use the disk defragmentation tool regularly?
• Have you tried deleting unnecessary files to free up disk space?