Personal Information
Organization / Workplace
Ontario, Canada Canada
Industry
Education
Website
bacalassociates.com
About
Note: Feel free to send me connect requests even if we don't "know" each other. I'm interested in connecting with new people with similar interests and professions -- Psychology, education, customer service, human communication, performance management. However, I'm NOT interested in hearing from marketers.
30 years in education and training, including training teachers and instructors, university professorship, college teaching.
Main background is in psychology applied to learning.
After a number of years semi-retired from training delivery to write books (see my CV), I'm returning to my roots and looking to network with others to deliver training, and keynote and conference addresses...
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(2)Personal Information
Organization / Workplace
Ontario, Canada Canada
Industry
Education
Website
bacalassociates.com
About
Note: Feel free to send me connect requests even if we don't "know" each other. I'm interested in connecting with new people with similar interests and professions -- Psychology, education, customer service, human communication, performance management. However, I'm NOT interested in hearing from marketers.
30 years in education and training, including training teachers and instructors, university professorship, college teaching.
Main background is in psychology applied to learning.
After a number of years semi-retired from training delivery to write books (see my CV), I'm returning to my roots and looking to network with others to deliver training, and keynote and conference addresses...
Tags
performance appraisals
performance management
communication skills
customer service
relationships
free
angry customers
form
crossword
puzzle
teaching children
annual reviews
human resources
difficult customers
advice
conflict
communication
getting along
entrepreneur
entrepreneurship
marketing strategy
strategy
competition
small business
review form
example
sample form
employee review
employee review forms
performance appraisal
hooper-bacal
employee reviews
careers
conflict management
conflict skills
conflict resolution
robert bacal
school trustees
principals
teachers
aggressive parents
abusive parents
angry parents
kids
managers
leadership skills
group leaders
trainers
helping people learn
feedback
training
training and development
giving feedback
parents
feedback skills
hr
managing performance
hr departments
human resources presentation
new york
management skills
techniques
aggressive people
upset people
difficult people
angry people
dating
family
love
children
divorce
manipulative customer
angry customer
free book chapter
defusing angry customer
difficult customer
book
defusing difficult customers
customer service representative
irate customers
aggressive customers
skills
tips
faq
customer complaints
cooperation
teamwork
language
team development
linguistics
teams
See more