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Enlighten your software
eCommerce Platforms
Edwin Cruz
@softr8
https://mx.linkedin.com/in/edwincruz
@softr8
Hola!
Edwin Cruz
VP of Engineering
Crowd Interactive
@softr8
Driving eCommerce
Innovation
@softr8
Motivation
• eCommerce is growing exponentially
• Small business can reach a lot of new users
• Sell straight to final users
• Share knowledge
• Do not repeat my mistakes
@softr8
Some topics to cover
• Frontend
• Tracking
• Backend
• Business Metrics
@softr8
Frontend
• Homepage
• Category View
• PDP
• Checkout
• Static Pages
@softr8
Homepage
@softr8
Global banner
@softr8
Global banner
• Free shipping
• Promotions
• Phone Numbers
• <a href=“tel:011239999999”>123 999 9999</a>
• Shipping coverage
@softr8
Vertical Category Menu
@softr8
Horizontal Category Menu
• Main Navigation
• All categories with their children
• Easy to navigate
• http://schema.org/SiteNavigationElement
@softr8
Log/Sign in
@softr8
Shopping Cart
@softr8
Search
@softr8
Search
• Fulltext search
• Facets
• Sorting
• AutoComplete
@softr8
Hero Image
@softr8
Hero Image
• Prominently placed on a webpage
• First visual a visitor encounters
• Present an overview of the most important content
• Usually with slider effects
• GEO located
• Managed via CMS
@softr8
Promoted Products
@softr8
Promoted Products
• New Arrivals
• Best Selling Products
• Featured Products
• Featured Categories
@softr8
Newsletter
@softr8
Static Pages Links
@softr8
Trustability resources
@softr8
Social Networks
@softr8
Social Networks Activity
@softr8
Personalization
@softr8
Personalization
• Cache layout
• Load personal information asynchronously
• Helps to load ‘faster’ the page
@softr8
Mobile Version
@softr8
Category View
@softr8
Breadcrumbs
@softr8
Breadcrumbs
• Make easier to navigate
• Indicate page’s position in the site hierarchy
@softr8
Left Nav
@softr8
Left Nav
• Make your website easy to navigate
• Extra filters
• Price
• Shipping service
• Reviews
@softr8
Hero Image
@softr8
Product Tiles
@softr8
Product Tiles
@softr8
Sorting & Pagination
@softr8
Pro Tip
Use lazy loading with your
images
@softr8
Pro Tip
Take care of your old
products too!
@softr8
PDP
@softr8
Breadcrumbs
@softr8
Breadcrumbs
@softr8
Social Media
@softr8
Social Media
• Facebook Content Sharing
• Twitter Cards
• Campaign Tracking
@softr8
Twitter Cards
@softr8
Campaign Tracking
https://www.crowdint.com/services?
utm_source=Twitter&utm_medium=Tweet&utm_term=SGCE&u
tm_campaign=free-quote
@softr8
Call to Action
@softr8
Call to Action
@softr8
Wishlist/Like it
@softr8
High Res Images
@softr8
Rich Snippets
@softr8
Rich Snippets
@softr8
Content from real Users
@softr8
PDP - Pro Tips
• No Tabs, tabs are not SEO friendly
• Notify me on restock
• Returns & Exchange policies
• Measurements
• Create descriptions thinking in SEO not users
@softr8
Checkout
@softr8
Speed
• Ideally, reserve infrastructure resources only for
checkout
• Expire caches in background
• Send emails in background
• … try to send everything possible to background
@softr8
Avoid Forcing Registration
@softr8
Security Reassurance
• Site with HTTPS
• EV Certificate preferred
• Trustability icons, like Verisign
@softr8
Easy Form Filling
@softr8
Easy Form Filling
@softr8
Progress Indicator
@softr8
Remove Distractions
@softr8
eCommerce Tracking
@softr8
eCommerce Tracking
@softr8
eCommerce Tracking
@softr8
eCommerce Tracking
@softr8
Goals
@softr8
@softr8
Tracking Behavior
@softr8
Tracking Behavior
@softr8
A/B Testing
@softr8
A/B Testing
@softr8
A/B Testing
@softr8
A/B Testing
@softr8
sitemap.xml
@softr8
robots.txt
@softr8
Backend
• Bulk update (Product Categorization)
• Orders/Users Advanced Filters
• Export to CSV
• Promotions
• Returns
• Inventory Management
@softr8
AARRR Business Metrics
• Acquisition
• Activation
• Retention
• Referral
• Revenue
@softr8
AARRR
@softr8
@softr8
Daily Email to Business
• New Users
• Recurring Users
• Social Activity - Sharing
• A/B Testing results
• Referral
• New Sales, average cost
@softr8
Thanks!
Enlighten your software
¿Preguntas?
@softr8 everywhere!

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