US demand to exceed $67 billion in 2013US demand for commercial and residential cleaning services is forecast to reach $67 billion in 2013. Within the residential cleaning service market, the trend toward hiring professional cleaning services (particularly for interior cleaning and swimming pool cleaning) will continue to foster growth, although advances will decelerate over the short term, reflecting weaker gains in disposable personal income, which in turn will moderate growth prospects somewhat. Major growth drivers include increases in the number of dualincome households and the aging of the 'baby-boomer' generation. Outsourcing to support nonresidential market n nonresidential markets, demand growth is driven by the ability of outsourcing cleaning functions to reduce overall costs and therefore improve profitability, particularly in the office, industrial and commercial sectors. In the significant institutional sector, cost-cutting is essential to meeting budgetary restrictions, especially in educational, government and correctional sectors. In medical markets, where cleanliness is critical, increased outsourcing of certain cleaning functions will improve profitability in a challenging regulatory environment.Interior building cleaning services to remain dominantInterior building cleaning services, which accounted for nearly threefourths of total cleaning services revenues in 2008, will remain dominant going forward. Gains will derive primarily from expanding use of outside cleaning services in institutional and residential markets, with more moderate growth in the commercial, office and industrial sectors. US cleaning service firms to number 680,000 by 2013 The total number of cleaning service establishments in the US is projected to increase to more than 680,000 by 2013, with total employment approaching 1.7 million. The majority of these companies will compete in the interior cleaning service segment of the industry, which now includes more than 500,000 establishments. Study coverage This new industry study presents historical demand data (1998, 2003 and 2008) plus forecasts for 2013 and 2018 by type, market and US geographic region. The study also considers key market environment factors, evaluates company market share and profiles industry players.

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Commercial & Residential Cleaning Services Market
Published on January 2010
Report Summary
US demand to exceed $67 billion in 2013
US demand for commercial and residential cleaning services is forecast to reach $67 billion in 2013. Within the residential cleaning
service market, the trend toward hiring professional cleaning services (particularly for interior cleaning and swimming pool cleaning)
will continue to foster growth, although advances will decelerate over the short term, reflecting weaker gains in disposable personal
income, which in turn will moderate growth prospects somewhat. Major growth drivers include increases in the number of dualincome
households and the aging of the 'baby-boomer' generation.
Outsourcing to support nonresidential market
n nonresidential markets, demand growth is driven by the ability of outsourcing cleaning functions to reduce overall costs and
therefore improve profitability, particularly in the office, industrial and commercial sectors. In the significant institutional sector,
cost-cutting is essential to meeting budgetary restrictions, especially in educational, government and correctional sectors. In medical
markets, where cleanliness is critical, increased outsourcing of certain cleaning functions will improve profitability in a challenging
regulatory environment.
Interior building cleaning services to remain dominant
Interior building cleaning services, which accounted for nearly threefourths of total cleaning services revenues in 2008, will remain
dominant going forward. Gains will derive primarily from expanding use of outside cleaning services in institutional and residential
markets, with more moderate growth in the commercial, office and industrial sectors. US cleaning service firms to number 680,000 by
2013 The total number of cleaning service establishments in the US is projected to increase to more than 680,000 by 2013, with total
employment approaching 1.7 million. The majority of these companies will compete in the interior cleaning service segment of the
industry, which now includes more than 500,000 establishments.
Study coverage
This new industry study presents historical demand data (1998, 2003 and 2008) plus forecasts for 2013 and 2018 by type, market and
US geographic region. The study also considers key market environment factors, evaluates company market share and profiles
industry players.
Table of Content
TABLE OF CONTENTS
INTRODUCTION xi
I. EXECUTIVE SUMMARY 1
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II. MARKET ENVIRONMENT 4
General 4
Macroeconomic Environment 4
Demographic Trends 9
Employment Outlook 12
Consumer Spending Trends 14
Building Construction Trends 16
Residential 19
Housing Trends 21
Nonresidential 25
Construction Stock 28
Office & Commercial Building Vacancy Rates 31
Business Formation Trends 32
Business Establishment Trends 34
Nonresidential Floor Space Trends 36
Service Sector Trends 38
Regulatory Trends & Issues 41
Privacy Laws 41
Indoor Air Quality 42
Chemical Regulations 44
Ergonomic Safety Regulations 46
Training & Licensing Regulations 47
FTC Franchise Rule 47
Other Regulatory Issues 48
International Environment 49
III. SERVICES 52
General 52
Revenues by Service & Market 53
Establishment & Employment Trends 56
Interior Building Cleaning Services 58
Industry Characteristics 61
Nonresidential Interior Building Cleaning Services 63
Business Type 64
Building Type 65
Residential Interior Cleaning Services 67
Business Type 70
Franchises & Corporations 71
Individual Proprietorships 73
Establishment & Employment Trends 75
Market Share 78
Floor, Fabric & Surface Cleaning 79
Carpet & Upholstery Cleaning 82
Industry Characteristics 85
Revenues by Type 86
Revenues by Market 87
Establishment & Employment Trends 89
Other Floor, Fabric & Surface Cleaning 91
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Industry Characteristics 93
Establishment & Employment Trends 94
Market Share 96
Exterior Building Cleaning & Maintenance 99
Street & Parking Lot Cleaning & Maintenance 101
Window Cleaning 102
All Other Exterior Building Services 103
Establishment & Employment Trends 105
Swimming Pool Cleaning & Maintenance 106
Industry Characteristics 107
Establishment & Employment Trends 108
Restoration & Remediation Services 109
Industry Characteristics 111
Establishment & Employment Trends 113
Other Commercial & Residential Cleaning Services 115
Commercial Vehicle Cleaning 117
Pet Waste Removal 118
All Other Cleaning Services 118
Establishment & Employment Trends 119
IV. MARKETS 121
General 121
Institutional 124
Office 127
Commercial 130
Industrial 132
Residential 135
Interior Building Cleaning 137
Floors, Fabrics & Services 137
Restoration & Remediation 139
Exterior Buildings 138
Swimming Pools 138
Restoration & Remediation 139
Other Cleaning Services 140
Other Markets 140
V. REGIONS 144
General 144
Regional Demographic & Economic Trends 144
Population Patterns 145
Economic Outlook 147
Nonresidential Floor Space 148
Housing Outlook 150
Regional Cleaning Services Revenues 152
Regional Market Profile 154
Northeast 156
Revenues by Type 158
Revenues by Subregion & Market 160
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New England 162
Middle Atlantic 163
Markets 164
Midwest 164
Revenues by Type 166
Revenues by Subregion & Market 168
East North Central 169
West North Central 170
Markets 171
South 172
Revenues by Type 174
Revenues by Subregion & Market 175
South Atlantic 177
East South Central 178
West South Central 179
Markets 180
West 180
Revenues by Type 182
Revenues by Subregion & Market 184
Mountain 185
Pacific 186
Markets 187
VI. INDUSTRY STRUCTURE 189
General 189
Industry Composition 190
Market Share 194
Jani-King 195
COVERALL HEALTH-BASED CLEANING SYSTEM 196
JAN-PRO 196
CleanNet USA 197
ServiceMaster 197
ABM Industries 198
Chem-Dry 199
Other Leaders 199
Franchising 200
Competitive Strategies 204
Outsourcing 208
Marketing 209
Mergers & Acquisitions 211
Cooperative Agreements 214
Company Profiles 214
ABM Industries Incorporated 215
Anago Franchising Incorporated 217
ARAMARK Corporation 218
BGM Industries, see ISS Holding
Bonus of America Incorporated 220
Central Property Services, see ISS Holding
Clean First Time Incorporated 221
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CleanNet USA Incorporated 222
Compass Group plc 224
COVERALL HEALTH-BASED CLEANING SYSTEM 225
Coverall North America, see COVERALL HEALTHBASED
CLEANING SYSTEM
Crothall Services Group, see Compass Group
Davis (Paul) Restoration Incorporated 227
Diversco Holdings Incorporated 228
Duraclean International Incorporated 229
Dwyer Group Incorporated 231
EMS Group 232
Executive Management Services, see EMS Group
Fish Window Cleaning Incorporated 233
Grout Doctor Global Franchise Corporation 234
Harvard Maintenance Incorporated 235
Healthcare Services Group Incorporated 236
Heaven's Best Carpet Cleaning 237
Home Depot Incorporated 239
ISS Holding A/S 241
JAN-PRO Franchising International Incorporated 243
Jani-King International Incorporated 244
Maid to Perfection Global Incorporated 245
The Maids Home Services, see Maids International
Maids International Incorporated 247
Merry Maids, see ServiceMaster
Millicare Commercial Carpet Care, see Milliken
Milliken & Company 249
Molly Maid Incorporated 250
MPW Industrial Services Group Incorporated 251
OneSource Services, see ABM Industries
Outsource Partners, see EMS Group
Pet Butler Franchise Services Incorporated 252
Pride Industries Incorporated 253
Rainbow International Restoration and Cleaning,
see Dwyer Group
Sanitors, see ISS Holding
ServiceMaster Company 254
Servpro Industries Incorporated 256
Sodexo 257
Stanley Steemer International Incorporated 258
Steamatic Incorporated 259
Temco Service Industries Incorporated 261
Transfield Services Limited 262
Triangle Services Incorporated 263
Unicco Service, see United Group
United Group Limited 265
USM, see Transfield Services
Additional Companies Mentioned in the Study 267
LIST OF TABLES
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SECTION I -- EXECUTIVE SUMMARY
Summary Table 3
SECTION II -- MARKET ENVIRONMENT
1 Macroeconomic Indicators 9
2 Population & Households 12
3 Civilian Labor Force & Unemployment Rate 14
4 Personal Consumption Expenditures 16
5 Building Construction Expenditures 19
6 Residential Building Construction Expenditures 21
7 Housing Stock by Type 24
8 Nonresidential Building Construction Expenditures 27
9 Building Stock 30
10 Business Establishments 36
11 Nonresidential Floor Space 38
12 Services Income 41
SECTION III -- SERVICES
1 Commercial & Residential Cleaning Services Revenues
by Type & Market 55
2 Commercial & Residential Cleaning Services
Establishments & Employment 58
3 Interior Building Cleaning Services Revenues
by Business Type & Market 61
4 Nonresidential Building Interior Cleaning Services Revenues
by Business & Building Type 64
5 Residential Interior Building Cleaning Services Revenues
by Business Type 70
6 Revenues for Interior Building Cleaning Services
Franchises & Corporations 73
7 Revenues for Interior Building Cleaning Services
Individual Proprietorships 75
8 Interior Building Cleaning Services
Establishments & Employment 77
9 Floor, Fabric & Surface Cleaning Services Revenues
by Type & Market 82
10 Carpet & Upholstery Cleaning Services Revenues
by Type & Market 85
11 Carpet & Upholstery Cleaning Services
Establishments & Employment 91
12 Other Floor, Fabric & Surface Cleaning Services Revenues
by Market 93
13 Other Floor, Fabric & Surface Cleaning Services
Establishments & Employment 96
14 Exterior Building Cleaning Services Revenues
by Type & Market 101
15 Exterior Building Cleaning Services
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Establishments & Employment 105
16 Swimming Pool Cleaning & Maintenance Services Revenues
by Market 107
17 Swimming Pool Cleaning & Maintenance Services
Establishments & Employment 109
18 Restoration & Remediation Services Revenues by Market 111
19 Restoration & Remediation Services
Establishments & Employment 115
20 Other Commercial & Residential Cleaning Services Revenues
by Type & Market 116
21 Other Commercial & Residential Cleaning Services
Establishments & Employment 120
SECTION IV -- MARKETS
1 Commercial & Residential Cleaning Services Revenues
by Market 123
2 Institutional Building Cleaning Services Revenues by Type 127
3 Office Building Cleaning Services Revenues by Type 129
4 Commercial Building Cleaning Services Revenues by Type 132
5 Industrial Building Cleaning Services Revenues by Type 134
6 Residential Cleaning Services Revenues by Type 136
7 Other Markets Cleaning Services Revenues by Type & Market 143
SECTION V -- REGIONS
1 Resident Population by Region 146
2 Gross Domestic Product by Region 148
3 Nonresidential Floor Space by Region 150
4 Existing Home Sales & Housing Stock by Region 152
5 Commercial & Residential Cleaning Services Revenues
by Region 153
6 Regional Commercial & Residential Cleaning Services
Market Profile, 2008 156
7 Northeast Cleaning Services Revenues 158
8 Northeast Cleaning Services Revenues by Type 160
9 Northeast Cleaning Services Revenues by Subregion & Market 162
10 Midwest Cleaning Services Revenues 166
11 Midwest Cleaning Services Revenues by Type 168
12 Midwest Cleaning Services Revenues by Subregion & Market 169
13 South Cleaning Services Revenues 173
14 South Cleaning Services Revenues by Type 175
15 South Cleaning Services Revenues by Subregion & Market 176
16 West Cleaning Services Revenues 182
17 West Cleaning Services Revenues by Type 184
18 West Cleaning Services Revenues by Subregion & Market 185
SECTION VI -- INDUSTRY STRUCTURE
1 Cleaning Services Revenues by Company, 2008 192
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2 Selected Cleaning Services Franchises 203
3 Selected Acquisitions & Divestitures 213
LIST OF CHARTS
SECTION II -- MARKET ENVIRONMENT
1 Year of Construction of Housing Stock, 2008 25
2 Office & Commercial Building Vacancy Rates, 1998-2008 32
3 US Business Formations & Dissolutions, 1989-2007 34
SECTION III -- SERVICES
1 Commercial & Residential Cleaning Services Revenues
by Type, 2008 56
2 Interior Building Cleaning Services Market Share, 2008 79
3 Floor, Fabric & Surface Cleaning Market Share, 2008 97
SECTION IV -- MARKETS
1 Commercial & Residential Cleaning Services Revenues
by Market, 2008 124
SECTION V -- REGIONS
1 Commercial & Residential Cleaning Services Revenues
by Region, 2008 154
SECTION VI -- INDUSTRY STRUCTURE
1 Commercial & Residential Cleaning Services
Market Share, 2008 195
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