Customer Relationship Management unit 1 introduction
Delivered speaking topics
1. Ramesh Srinivasan ramesh@ieconsults.com
DELIVERED SPEAKING TOPICS
Sales &
Marketing
Customer Service Leadership
Managerial
Effectiveness
Strategy Making
Best Practices
Managing Large
Accounts
Service Excellence –
steps and gaps
Servant Leadership
Team Learning in
Organizations
Thinking Strategy Management of Self
Sales Mgmt–
Components and
Rules
Customer centric
Product definition
Organization –
Organism or
Machinery?
First Time managers –
Time tested advice Strategic Intent
Management of
Team
Marketing Myths Listening to the Voice
of the Customer
(VoC)
Leadership – Art,
Science, Magic or
Myth?
Strategic Influence at
the workplace
Strategy Making for
Business Units
Problem Solving –
Look within and
without
Roles and Goals of
Sales Professionals
Co-creating services
with customers
Human Sciences in
Management
Manager as a Coach Cross-functional buy-
in for strategies
Technology and
business – is there a
connect?
Best Practices in Sales
& Marketing
Metrics for customer
satisfaction
Corporations as
Social Units
Creativity in Business
The Art of Execution
Technical to Market
connect
Strategic Selling Mass Customization in
Customer Service
Irrationality in
Decision Making
Decision Making –
Process & Quality
Balancing Strategy
and Tactics
Market driven
Technology products
Creating Superior
Perceived Value
(SPV) in your Markets
The User-Buyer
Continuum
Being a Leader
Employee
Engagement
Building Strategies for
highly competitive
markets
Product
Management for
Services companies
Should Marketing
replace selling?
Business Planning for
Customer Service
Visioning & Setting
the Direction
Doing as a Manager
Does
Building a Market
Strategy
The Art of Asking
Questions
The four happenings
in the history of Sales
Service Professional –
Roles & Goals
Building a Shared
Vision
Managing superstars
in your team
Strategy and
Organizationstructure
Goal setting and
Performance
Management