Professionalism Training

PROFESSIONALISM IN THE WORKPLACE A PRESENTATION BY: PQMCS

What Is Professionalism?
A set of internalized character strengths and values directed toward high quality service to others through one’s work.
Sound judgment
Know How
Business savvy
Mature responsibility
Problem solving perseverance
Upgrading your professional image is not only a sound business practice, but a chance to create personal growth and build internal motivation.

Characteristics of Professionals
Show self respect
Strive for excellence
Do not view it as just “a job”
Ensures a high quality of service
Behavioral self control
Governed by a code of ethics
No personal gain and protection of the company

Appearance of a Professional
Well-groomed and neat
Always dressed in proper attire
While business casual dress is the trend, choose to dress up a notch.
For women, opened toed shoes are okay, but flip flops are not proper work attire. Tank tops should be worn under a shirt; and skirts & city shorts should hit the knees.
For men, slacks with dockers or casual shoes, and a collar shirt is acceptable. Polo shirts are to be worn on Casual day only. Tennis shoes are not to be worn in the office.
Only on Casual Friday are presentable jeans acceptable, unless there are approved circumstances.
If you look professional, you are inclined to be and act professional.

Time Management of Professionals
Show up on time (be punctual)
Leave enough time for traffic
Arrive early (15 min. before starting work)
Call immediately if you can’t make it
Sign in to the Daily Log
Update your timesheet daily
Make efficient use of resources and time
Ask questions in meetings
Take courses to enhance your skills
Take notes to get clear direction when given a task
Meet all deadlines
Be counted on as responsible
Be a multi-tasker
Set priorities for each day
Keep your manager abreast of your daily schedule

Professional Etiquette
Telephone Etiquette
Speak with a normal, pleasant, courteous voice
Identify yourself
Leave brief, clear messages
Return phone calls promptly
Keep personal calls to a minimum
Customer Service Etiquette
Make each customer feel their concerns are important and a priority
Build sincerity
Be pleasant (even if they are not) by using the proper tone of voice
Smile and exude confidence
Practice random acts of kindness
Help co-workers get an important job done
Go out of your way to help others (as time permits)
Compliment and encourage each other

4Cs to Success
Communication – Effective communication also involves good listening skills – avoid passive listening. Communicate facts, not assumptions. Do not assume the other party knows the subject matter or what you are trying to communicate. Always asked questions and confirm.
Coordination - Make a concerted effort to ensure that the proper coordination with other person( s) you are dependent upon to complete your tasks have been notified well in advance and they understand their role. Again, make no assumption that they are aware.
Cooperation - Regardless of your personal opinion or feeling toward another always maintain a high degree of professionalism. Regardless if government or contractor, we are all a team and need each other to accomplish our goals and be successful.
Commitment - Without a professional and personal commitment to be successful you will not be successful. Make a professional and personal commitment to be successful and commit to practicing the “4Cs to Success”!

Professionalism Check-List
What Can I Do to Improve Myself
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Professionalism Training

by ROUSES63 on Jan 30, 2010

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