Pedro Alvarez Ruiz

Madrid Area, Spain Spain

Service Manager for Telefónica

Telecom / Mobile

Managing a team dedicated to improve Internet and distributors applications, in order to ensure Quality of Service. Equipped with a Technical Consultant, a Business Consultant and 4 Technical Systems Engineers to get the following goals: * Complete control of the applications status. * Coordination of incidents and assistance in finding the root of the problems. * Monitoring the achievement of tasks. * Measurement of business transactions. * Improving applications. * Establishing and increasing communication channels. * Improvement propossals definition.